Last night it thundered and poured like crazy, which caused my Internet to go out. That was definitely a problem, because what’s there to do on a rainy Saturday night besides surf the Interwebs? After rebooting my router multiple times failed to work, I gave Time Warner Cable a call. Luckily a lovely Technical Support Specialist was able to help get my Internet up and kicking again, therefore allowing me to carry on my fabulous evening plans. A Technical Support Specialist helps customers troubleshoot when they encounter problems with a technology.
Photo Credit: Flickr user mxgirl85
A Technical Support Specialist deals with troubleshooting and problem solving for customers (or their own company’s staff) by using specialized knowledge for using a technology. Companies often provide tech support to users of their products like mobile phones, televisions, computers, or software products. Rather than providing training or customization, Technical Support Specialists focus on helping users solve specific problems with a product via telephone, email, or online forums.
While a typical day for a Technical Support Specialist may vary, it generally includes some of these tasks:
A Technical Support Specialist makes between $26,094 – $63,935 per year on average. From there you might consider advancing to be a System Administrator, Computer/Network ($32,941-$76,543 on average per year), a Information Technology Manager ($42,229-$125,188 on average per year), or a Network Administrator, IT ($30,992-$70,429 on average per year).
Here are some great locations for technical support specialists:
To be a Technical Support Specialist you might need a bachelor’s degree in computer science, but there are places where you could also get by without it. More importantly you need to have excellent database management and computer skills. You’ll also need solid communication, written, and customer support skills. And it’s helpful to learn about web technologies, browser-based software, Microsoft Excel, XML, and HTTP/FTP.
If technical support still sounds like your cup of tea, here are a few things you should do to get started.
| Job Title | Location |
|---|---|
| Cafe Manager Hiring Event | New Windsor, NY |
| Senior Behavioral Scientist | Dallas, TX |
| Host | Tulsa, OK |
| Cook | Tulsa, OK |
| Corporate Merchandise Training Program | Framingham, MA |
| Job Title | Location |
|---|---|
| Fast-paced tech company seeks Android Mobile developer | Provo, UT |
| Technical Analyst / Star Trek Advocate | Roseville, CA |
| Asst Dir Ind Relationships | Evanston, IL |
| Administrative Assistant | Waterloo, WI |
| Account Executive | Durham, NC |
| Job Title | Location |
|---|---|
| Senior Account Director, Digital Advertising | New York, NY |
| Project Manager | Winooski, VT |
| Email Marketing Coordinator | Winooski, VT |
| Technical Operations Specialist | Winooski, VT |
| Internship, Advertising Operations | Winooski, VT |
| Job Title | Location |
|---|---|
| Executive Director - Worcester Common Ground | Worcester, MA |
| Executive Director | Annandale, VA |
| Manager, Business Operations | San Francisco, CA |
| Vice President & General Counsel | Chicago, IL |
| Bridge Project Manager | Kansas City, MO |
| Job Title | Location |
|---|---|
| Education Content Development Specialist III | Burlington, MA |
| Software Developers - PHP, Python | San Francisco, CA |
| Sr. Software Engineer in Test - Java, Hadoop | Burlington, MA |
| Solution Architect | Burlington, MA |
| Principal Software Engineer- Java, Swing, GXT / GWT | Burlington, MA |
| Job Title | Location |
|---|---|
| Mobile Developer, Windows 8/Phone (Austin, San Diego, Orange County) | Santa Ana, CA |
| Online Marketing Analyst | Austin, TX |
| Statistical Analyst – Marketing Analytics | Austin, TX |
| Marketing Specialist | Austin, TX |
| Staff Accountant | Austin, TX |
| Job Title | Location |
|---|---|
| Diesel Truck Technician/Mechanic I | York, PA |
| Diesel Technician/Mechanic II Binghamton | Binghamton, NY |
| CDL A Route Delivery Sales Representative New York City NY | Kearny, NJ |
| SSW Grounds | Garland, TX |
| Technician Host | Long Island, NY |
| Job Title | Location |
|---|---|
| Program Officer International Programs | New York, NY |
| Consumer Strategist, Millennial Generation | Minneapolis, MN |
| Biaag Research Data Analyst | Washington, DC |
| Program Officer International Programs | New York, NY |
| Part Time Local Coordinator: Non Profit Cultural Exchange Organization | Dothan, AL |
| Job Title | Location |
|---|---|
| Why Watchfire?: Careers at Watchfire | Danville, IL |
| Summer/Fall '13 Intern, Accounts Receivable, Accounting - New Grad Encouraged to Apply | Danville, IL |
| Technician, Systems Integration SITS, 2nd shift - New I.T./Networking Graduates Welcome | Danville, IL |
| Manufacturing Production Labor 2nd shift | Danville, IL |
| Machine Operator, 2nd shift | Danville, IL |
| Job Title | Location |
|---|---|
| Copywriter | Industry, CA |
| Event Coordinator | Industry, CA |
| Student / Intern | Cambridge, MA |
| Web Editor, B2B | Industry, CA |
| General Administration Assistant (Helpdesk) | Industry, CA |
| Job Title | Location |
|---|---|
| Marketing Director | New York, NY |
| Sr. Analyst, Analytics | New York, NY |
| Marketing/PR specialist for Social-eCommerce Startup | New York, NY |
| Biz-Dev/ Sales specialist for Sports Entertainment, Fashion, and Ecommerce | New York, NY |
| Support Engineer in NYC Lower East Side Office | New York, NY |
| Job Title | Location |
|---|---|
| Project Manager | Manchester, NH |
| Sr Consultant/MAC Developer | Austin, TX |
| Systems Engineer | St. Louis, MO |
| Senior Web Application Administrator | Santa Clara, CA |
| Threat Researcher (SAS KnowledgeSEEKER R Matlab) | Menlo Park, CA |
| Job Title | Location |
|---|---|
| Graduate Campus Recruiter (Contractor) | Reading, MA |
| Executive Assistant | Reading, MA |
| Supply Planner I | Reading, MA |
| Production Planning Manager | Waterbury, VT |
| Senior HR Manager - Sales | Reading, MA |
| Job Title | Location |
|---|---|
| Business Development Account Executive | New York, NY |
| Account Manager | New York, NY |
| Creative Services Manager | New York, NY |
| Interactive Designer | New York, NY |
| Senior Designer | New York, NY |
| Job Title | Location |
|---|---|
| Sports Sales Representative | Braintree, MA |
| Behavior Specialist | New Bedford, MA |
| Spanish/Haitian-Creole Behavior Specialist | Quincy, MA |
| Spanish/Haitian-Creole Behavior Therapist | Quincy, MA |
| Behavior Therapist | New Bedford, MA |
| Job Title | Location |
|---|---|
| Sales and Marketing Analyst | Austin, TX |
| Director, Digital Marketing Strategy | Rockville, MD |
| Marketing Automation Manager (06-13-099) | Louisville, CO |
| Marketing Intern | New York, NY |
| Senior Marketing Manager | Redwood City, CA |
| Job Title | Location |
|---|---|
| Pharmacy Recruiter | San Diego, CA |
| Recruiter | San Diego, CA |
| Search Consultant (`IND) | Irving, TX |
| Faculty Instructors in Exercise Science / Personal Training | Boston, MA |
| Direct Support Professional (DSP) Caregiver | Moorhead, MN |
| Job Title | Location |
|---|---|
| Floor Trader | Chicago, IL |
| Electronic Trading Platform Salesperson | Chicago, IL |
| Trading Operations Engineer | Chicago, IL |
| Recruiting Coordinator | Chicago, IL |
| Software Engineer - Liquidity Desk | Chicago, IL |
| Job Title | Location |
|---|---|
| General Forecaster | La Grande, OR |
| Social Media Intern | State College, PA |
| Executive Assistant to the President | State College, PA |
| User Experience Designer | State College, PA |
| News Writer | State College, PA |
| Job Title | Location |
|---|---|
| Copywriter (Product) | San Francisco, CA |
| Game Designer | San Francisco, CA |
| UX Designer | San Francisco, CA |
| Senior Product Manager | San Francisco, CA |
| Senior Product Manager, Mobile | San Francisco, CA |
| Job Title | Location |
|---|---|
| Senior Copywriter | Brooklyn, NY |
| Quality Testing Technician | Brooklyn, NY |
| Supply Chain Buyer | Brooklyn, NY |
| Senior Technical Writer | Brooklyn, NY |
| R&D Director | Brooklyn, NY |
| Job Title | Location |
|---|---|
| Executive Assistant Office Manager | San Francisco, CA |
| UX Designer | Minneapolis, MN |
| Public Relations Manager | San Francisco, CA |
| Public Relations Manager | San Francisco, CA |
| Media Buyer | Sartell, MN |
| Job Title | Location |
|---|---|
| Business Valuation Analyst | San Francisco, CA |
| Copywriter | Cambridge, MA |
| Human Resources Assistant | Boulder, CO |
| Online Marketing Manager | Anaheim, CA |
| New Business Development Manager | Denver, CO |
| Job Title | Location |
|---|---|
| Digital Media Planner/Buyer | Minneapolis, MN |
| Audience Strategist | New York, NY |
| Account Manager | Los Angeles, CA |
| Digital Account Executive | New York, NY |
| Ad Operations Coordinator | Knoxville, TN |
| Job Title | Location |
|---|---|
| 1016 Performance Solutions Architect | Cupertino, CA |
| Director of New Market Development | Farmington Hills, MI |
| Technology Manager | Farmington Hills, MI |
| DevOps Engineer | Charlottesville, VA |
| Senior Backend Engineer | San Francisco, CA |
| Job Title | Location |
|---|---|
| RESEARCH ASSOCIATE | Greenville, NC |
| Research Specialist V | Austin, TX |
| Data Manager & Analyst, Magnolia Community Initiative (MCI) | Los Angeles, CA |
| Logistics Coordinator - Nashville, TN | Nashville, TN |
| M & E Manager, Economic Empowerment | Washington, DC |
| Job Title | Location |
|---|---|
| Mobile Media Buyer | Durham, NC |
| Senior Software Engineer (s), Game Server | San Francisco, CA |
| Node.js Server Engineer | San Francisco, CA |
| Campaign Performance Analyst | Durham, NC |
| Advertising Operations Specialist | Durham, NC |
| Job Title | Location |
|---|---|
| Inside Sales Specialist - Take Out & Delivery | Washington, DC |
| Client Support Specialist | Cleveland, OH |
| Menu Process Specialist | Cleveland, OH |
| Job Title | Location |
|---|---|
| Assistant General Managers | San Francisco, CA |
| Technical Recruiter | Austin, TX |
| SQL Server Database Engineer | Austin, TX |
| Escalation Engineer | Austin, TX |
| IT Systems Administrator | Austin, TX |
| Job Title | Location |
|---|---|
| Email Marketing Design Coordinator | Durham, NC |
| Digital Marketing & Promotions Coordinator | Farmington, CT |
| Email Marketing Manager | Washington, DC |
| Senior Web Developer at our Indianapolis Agency | Indianapolis, IN |
| Senior PHP Developer | Los Angeles, CA |
| Job Title | Location |
|---|---|
| SharePoint Platform Architect- up to 135K base salary plus bonus | Boston, MA |
| Attorney | Redmond, WA |
| Solutions Delivery BA/FA - Sharepoint | Seattle, WA |
| Sr. Analyst Global Applications Job | Louisville, KY |
| IT Project Coordinator | Washington, DC |
| Job Title | Location |
|---|---|
| Sr Marketing Associate | Bellevue, WA |
| Director - Video Strategy | Basking Ridge, NJ |
| Temporary Redbox Merchandiser | San Antonio, TX |
| Sr Product Manager, Marketing Tools and Utilities | Oakbrook Terrace, IL |
| Director of Operational Excellence | Bellevue, WA |
| Job Title | Location |
|---|---|
| Project Manager | San Francisco, CA |
| SaaS Implementation Engineer | San Francisco, CA |
| Sr. Product Marketing Manager | San Francisco, CA |
| Sr. Sales Engineer | San Francisco, CA |
| System Administrator - Linux/ Social Commerce Solutions Co | San Francisco, CA |
| Job Title | Location |
|---|---|
| Intern Internet & Interactive Development | Englewood, CO |
| Ststems Administrator | San Francisco, CA |
| Hacker in Residence | New York, NY |
| UI Developer | San Francisco, CA |
| Bilingual Web Developer | San Francisco, CA |
| Job Title | Location |
|---|---|
| Business Development Professionals | Marietta, GA |
| Advertising Traffic Program Manager | Santa Clara, CA |
| Account Services Intern | Chicago, IL |
| Client Services Intern | New York, NY |
| Business Development, Publisher Sales Intern | Redwood City, CA |
| Job Title | Location |
|---|---|
| SW Engineering Manager - Web API team ( Cloud Security SF ) | San Francisco, CA |
| Content Writer / Editor | San Francisco, CA |
| MSP Sales Representative | San Francisco, CA |
| Sales Development Representative | San Francisco, CA |
| Inside Sales Representative | San Francisco, CA |
| Job Title | Location |
|---|---|
| E-mail Marketing Campaign Specialist | Phoenix, AZ |
| Sr. Applications Analyst (Manufacturing) | Exeter, NH |
| Sr Applications Analyst | Portsmouth, NH |
| Sr. Applications Analyst (Finance) | Exeter, NH |
| Project Manager | Minneapolis, MN |
Check out the latest job and internship postings in technical support.
