Careers in Technical Support

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Looking for an entry level job or internship in technical support? Here's an overview of how to approach the search and a list of companies that might have entry level and internship opportunities that will interest you.

See companies with technical support careers or search the latest technical support jobs and internships.

Last night it thundered and poured like crazy, which caused my Internet to go out. That was definitely a problem, because what’s there to do on a rainy Saturday night besides surf the Interwebs? After rebooting my router multiple times failed to work, I gave Time Warner Cable a call. Luckily a lovely Technical Support Specialist was able to help get my Internet up and kicking again, therefore allowing me to carry on my fabulous evening plans. A Technical Support Specialist helps customers troubleshoot when they encounter problems with a technology.

Technical Support Careers

Photo Credit: Flickr user mxgirl85

Technical Support Career Guide Overview

  1. What a Technical Support Specialist Does
  2. A Typical Day for a Technical Support Specialist
  3. Salary and Career Progression for a Technical Support Specialist
  4. Best Locations for Technical Support Specialists
  5. Pros and Cons of Being a Technical Support Specialist
  6. What You Need to Know for a Career in Technical Support
  7. Technical Support Resources
  8. Careers Related to Technical Support
  9. Companies with Jobs and Internships in Technical Support

What a Technical Support Specialist Does

A Technical Support Specialist deals with troubleshooting and problem solving for customers (or their own company’s staff) by using specialized knowledge for using a technology. Companies often provide tech support to users of their products like mobile phones, televisions, computers, or software products. Rather than providing training or customization, Technical Support Specialists focus on helping users solve specific problems with a product via telephone, email, or online forums.

A Typical Day for a Technical Support Specialist

While a typical day for a Technical Support Specialist may vary, it generally includes some of these tasks:

Salary and Career Progression for a Technical Support Specialist

A Technical Support Specialist makes between $26,094 – $63,935 per year on average. From there you might consider advancing to be a System Administrator, Computer/Network ($32,941-$76,543 on average per year), a Information Technology Manager ($42,229-$125,188 on average per year), or a Network Administrator, IT ($30,992-$70,429 on average per year).

Best Locations for Technical Support Specialists

Here are some great locations for technical support specialists:

Pros and Cons of Being a Technical Support Specialist

Pros
Cons

What You Need to Know for a Career in Technical Support

To be a Technical Support Specialist you might need a bachelor’s degree in computer science, but there are places where you could also get by without it. More importantly you need to have excellent database management and computer skills. You’ll also need solid communication, written, and customer support skills. And it’s helpful to learn about web technologies, browser-based software, Microsoft Excel, XML, and HTTP/FTP.

Technical Support Resources

If technical support still sounds like your cup of tea, here are a few things you should do to get started.

Required Reading

Key Folks to Follow on Twitter

Blogs and Websites

Networking Opportunities

Careers Related to Technical Support


Companies with Entry Level Jobs and Internships in Technical Support

Disruptor Beam Logo

Disruptor Beam - Disruptor Beam is a Framingham, MA based company that is aiming “to create the most fan-centric game company in the world.”

See the complete Disruptor Beam profile




Xamarin Logo

Xamarin - Xamarin is a San Francisco, CA based company allows developers to write “apps entirely in C#, sharing the same code on iOS, Android, Windows and Mac.”

See the complete Xamarin profile




Destination Maternity Corporation Logo

Destination Maternity Corporation - Destination Maternity Corporation, which is based in Philadelphia, PA, does $500 million in annual sales as “the world’s leading maternity apparel retailer.”

See the complete Destination Maternity Corporation profile


Job TitleLocation
Store Design Internship-Fall 2014Philadelphia, PA
Executive AssistantPhiladelphia, PA
CAD DesignerPhiladelphia, PA
Designer- A Pea in the PodPhiladelphia, PA
Accounts Payable AssociatePhiladelphia, PA
See all 232 job postings

Hanley Wood Logo

Hanley Wood - Washington, DC based Hanley Wood is “the premier media, event, information and strategic marketing services company serving the residential and commercial design and construction industries.”

See the complete Hanley Wood profile





EasyPost Logo

EasyPost - EasyPost is a San Francisco, CA based startup that “is changing the way shipping works and helping a lot of people” at the same time.

See the complete EasyPost profile


Job TitleLocation
BUSINESS DEVELOPMENTSan Francisco, CA
SUPPORT ENGINEERSSan Francisco, CA
BACKEND ENGINEERSan Francisco, CA
DEVELOPER EVANGELISTSan Francisco, CA
FRONTEND ENGINEERSan Francisco, CA
See all 6 job postings




Rand McNally Logo

Rand McNally - Rand McNally is a Skokie, IL based company that was founded in 1856. Since then they’ve been specializing “in maps, navigation, road travel, and trip planning.”

See the complete Rand McNally profile




Fuhu Logo

Fuhu - Fuhu is an El Segundo, CA based company aiming to be "the leading designer, seller and innovator of ‘thoughtful’ consumer products and services for children.”

See the complete Fuhu profile




Taboola Logo

Taboola - Taboola is a New York, NY based company that publishers, marketers, and agencies use to retain users, monetize traffic, and distribute content.

See the complete Taboola profile



BoomTown Logo

BoomTown - BoomTown offers is a Charleston, SC based software company that “has generated millions of leads for real estate teams.” 4,329,036 leads to be exact.

See the complete BoomTown profile



BrainJuicer Logo

BrainJuicer - BrainJuicer is a U.K. based market research firm (with offices in NYC, LA, and Chi) that aims “to inspire brave clients to do great marketing."

See the complete BrainJuicer profile




Trek Logo

Trek - Trek is based in Waterloo, WI and has been pursuing a mission to “build the best bikes in the world” since they were founded in 1976.

See the complete Trek profile



MyWebGrocer Logo

MyWebGrocer - MyWebGrocer is a Winooski, VT based company that provides “leading-edge eCommerce and eMarketing solutions to the grocery and consumer packaged goods industries.”

See the complete MyWebGrocer profile



The Trust for Public Land Logo

The Trust for Public Land - The Trust for Public Land is a San Francisco, CA based org that was “founded in 1972 with goals of protecting land in and around cities and pioneering."

See the complete The Trust for Public Land profile



Demandware Logo

Demandware - Demandware is a Burlington, MA based company that offers an “enterprise-class cloud commerce platform” that powers “more than 150 retail brands across more than 575 sites."

See the complete Demandware profile





Youth For Understanding USA Logo

Youth For Understanding USA - YFU USA is a Bethesda, MD non-profit foreign exchange “committed to preparing young people for their responsibilities and opportunities in a changing world.”

See the complete Youth For Understanding USA profile





Olapic Logo

Olapic - Olapic is a New York, NY based company that provides the technology that allows brands to “collect, curate and display high quality photos" from customers.

See the complete Olapic profile


Job TitleLocation
Front End EngineerNew York, NY
Back End EngineerNew York, NY
Integration EngineerNew York, NY
See all 3 job postings

TCP Logo

TCP - TCP is an Aurora, OH based company (their world headquarters is in Cham, Switzerland) that calls itself “the home of lighting innovation.”

See the complete TCP profile



Green Mountain Coffee Roasters Logo

Green Mountain Coffee Roasters - One of the more interesting success stories in the coffee business is Green Mountain Coffee Roasters, which started as a small coffee shop in 1981.

See the complete Green Mountain Coffee Roasters profile



adMarketplace Logo

adMarketplace - adMarketplace is a New York, NY based company that “delivers data-driven performance to the Internet’s leading marketers through" their search syndication platform.

See the complete adMarketplace profile







Accuweather Logo

Accuweather - Accuweather is based in State College, PA, and they call themselves "the World's Weather Authority." Right now they have some great jobs for new or recent grads

See the complete Accuweather profile



Lumosity Logo

Lumosity - Lumosity is a San Francisco, CA based company that helps people improve their mental acuity, and they're hiring for a number of positions.

See the complete Lumosity profile


Job TitleLocation
UX ResearcherSan Francisco, CA
Data ScientistSan Francisco, CA
Motion Graphics ArtistSan Francisco, CA
Data ScientistSan Francisco, CA
User Acquisitions AssociateSan Francisco, CA
See all 18 job postings

MakerBot Industries Logo

MakerBot Industries - 3D printing is about to get really big, and MakerBot Industries is at the forefront on the consumer side. Take a look at their job opportunities.

See the complete MakerBot Industries profile



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