Looking for an entry level job or internship in technical support? This is an overview of how to approach the search and a list of companies that might have relevant entry level and internship opportunities.
Last night it thundered and poured like crazy, which caused my Internet to go out. That was definitely a problem, because what’s there to do on a rainy Saturday night besides surf the Interwebs? After rebooting my router multiple times failed to work, I gave Time Warner Cable a call. Luckily a lovely Technical Support Specialist was able to help get my Internet up and kicking again, therefore allowing me to carry on my fabulous evening plans. A Technical Support Specialist helps customers troubleshoot when they encounter problems with a technology.
A Technical Support Specialist deals with troubleshooting and problem solving for customers (or their own company’s staff) by using specialized knowledge for using a technology. Companies often provide tech support to users of their products like mobile phones, televisions, computers, or software products. Rather than providing training or customization, Technical Support Specialists focus on helping users solve specific problems with a product via telephone, email, or online forums.
While a typical day for a Technical Support Specialist may vary, it generally includes some of these tasks:
A Technical Support Specialist makes between $26,094 – $63,935 per year on average. From there you might consider advancing to be a System Administrator, Computer/Network ($32,941-$76,543 on average per year), a Information Technology Manager ($42,229-$125,188 on average per year), or a Network Administrator, IT ($30,992-$70,429 on average per year).
Here are some great locations for technical support specialists:
To be a Technical Support Specialist you might need a bachelor’s degree in computer science, but there are places where you could also get by without it. More importantly you need to have excellent database management and computer skills. You’ll also need solid communication, written, and customer support skills. And it’s helpful to learn about web technologies, browser-based software, Microsoft Excel, XML, and HTTP/FTP.
If technical support still sounds like your cup of tea, here are a few things you should do to get started.
|Azure Software Architect|
Helios HR Reston, VA
|Sr Tech Support Engineer I|
Raytheon Chantilly, VA
|Admin and Tech Support Specialist|
Sparks Group Arlington, VA
|Technical Support Specialist|
Kelly Services Reston, VA
|Software Analyst/Technical Support|
Twenty Bridge Staffing Herndon, VA
|Help Desk/Tech Support Specialist Tier 1|
ActioNet Germantown, MD
|Technical Support Team Lead / IT Manager|
Datamanusa, Llc Arlington, VA
Groundswell Consulting Group Washington, DC
| Help Desk Support Technician II|
The Humane Society of the United States Gaithersburg, MD
|Data Warehouse Architect/Analyst Senior Technical Specialist|
Perspecta Mc Lean, VA
Check out the latest job and internship postings in technical support.