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Last night it thundered and poured like crazy, which caused my Internet to go out. That was definitely a problem, because what’s there to do on a rainy Saturday night besides surf the Interwebs? After rebooting my router multiple times failed to work, I gave Time Warner Cable a call. Luckily a lovely Technical Support Specialist was able to help get my Internet up and kicking again, therefore allowing me to carry on my fabulous evening plans. A Technical Support Specialist helps customers troubleshoot when they encounter problems with a technology.
A Technical Support Specialist deals with troubleshooting and problem solving for customers (or their own company’s staff) by using specialized knowledge for using a technology. Companies often provide tech support to users of their products like mobile phones, televisions, computers, or software products. Rather than providing training or customization, Technical Support Specialists focus on helping users solve specific problems with a product via telephone, email, or online forums.
While a typical day for a Technical Support Specialist may vary, it generally includes some of these tasks:
A Technical Support Specialist makes between $26,094 – $63,935 per year on average. From there you might consider advancing to be a System Administrator, Computer/Network ($32,941-$76,543 on average per year), a Information Technology Manager ($42,229-$125,188 on average per year), or a Network Administrator, IT ($30,992-$70,429 on average per year).
Here are some great locations for technical support specialists:
To be a Technical Support Specialist you might need a bachelor’s degree in computer science, but there are places where you could also get by without it. More importantly you need to have excellent database management and computer skills. You’ll also need solid communication, written, and customer support skills. And it’s helpful to learn about web technologies, browser-based software, Microsoft Excel, XML, and HTTP/FTP.
If technical support still sounds like your cup of tea, here are a few things you should do to get started.
|Inside Sales Consultant (Design Consultant)||Houston, TX|
|Blinds.com Customer Service, Solutions Provider (86728)||Houston, TX|
|Digital Marketing Specialist||Houston, TX|
|Customer Service Representative (Solutions Provider)||Houston, TX|
|Director of Marketing Analytics and Strategy||Houston, TX|
|Event Manager - Philadelphia, Central New Jersey & Delaware||Philadelphia, PA|
|BidPal Assistant - Los Angeles/Orange County||Los Angeles, CA|
|Event Operations Coordinator||Washington, DC|
|Seasonal Technical Lead - New York||New York, NY|
|Event Manager - Chicago/Milwaukee||Chicago, IL|
|Need an iPod Technician||Yorba Linda, CA|
|Smartphone, Tablet, and Game Repair Technician (Sub Contractor)||Greenville, NC|
|Equipment Maintenance Technician (3rd Shift) ***Sign On bonus||Pelion, SC|
|Level 2 - Tech Support-Take a Technical Interview Online||San Antonio, TX|
|Need web design||Seattle, WA|
|Web Developer||Atlanta, GA|
|Web Content Writer||Draper, UT|
|Restaurant Assistant Managers and Supervisors- OPENING 50 NEW RESTAURANTS!||Needham, MA|
|HR Assistant (Temp/PT)||Westborough, MA|
|Property Manager||Irving, TX|
|Leasing Consultant||Dallas, TX|
|Restaurant Assistant Managers and Supervisors- MUST BE GROWTH-ORIENTED!!!||Burlington, MA|
|SALES / MARKETING / ADVERTISING - ASSISTANT MANAGERS WANTED||Chicago, IL|
|Business Intelligence Architect||Atlanta, GA|
|Geographic Information Systems Analyst (ES3 In-Training)||Bellevue, WA|
|2015 Summer Law Clerkship||New York, NY|
|Natural Resource Scientist 3||Richland, WA|
|Mobile Device Tester||Edison, NJ|
|'15 Sum/Fall Electrical Engineering PAID Co-Op Intern, Electronics ME/EE/ECE/CE - Danville IL - Summer '15 & Fall or Spring '15/16||Danville, IL|
|'15 Summer: CAD / Manuf Engnrg - PAID Co-Op Intern, CAD or MET - Danville IL||Danville, IL|
|'15 Summer & Fall/Spring: CAD / AutoCAD / Inventor - PAID Co-Op Intern - Danville IL - Fall or Spring '15/16||Danville, IL|
|15 Summer - Operations - I.T./ Industrial / Manuf Engineering SIT System Integration Test Inter||Danville, IL|
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