Careers in Technical Support

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Looking for an entry level job or internship in technical support? Here's an overview of how to approach the search and a list of companies that might have entry level and internship opportunities that will interest you.

See companies with technical support careers or search the latest technical support jobs and internships.

Last night it thundered and poured like crazy, which caused my Internet to go out. That was definitely a problem, because what’s there to do on a rainy Saturday night besides surf the Interwebs? After rebooting my router multiple times failed to work, I gave Time Warner Cable a call. Luckily a lovely Technical Support Specialist was able to help get my Internet up and kicking again, therefore allowing me to carry on my fabulous evening plans. A Technical Support Specialist helps customers troubleshoot when they encounter problems with a technology.

Technical Support Careers

Photo Credit: Flickr user mxgirl85

Technical Support Career Guide Overview

  1. What a Technical Support Specialist Does
  2. A Typical Day for a Technical Support Specialist
  3. Salary and Career Progression for a Technical Support Specialist
  4. Best Locations for Technical Support Specialists
  5. Pros and Cons of Being a Technical Support Specialist
  6. What You Need to Know for a Career in Technical Support
  7. Technical Support Resources
  8. Careers Related to Technical Support
  9. Companies with Jobs and Internships in Technical Support

What a Technical Support Specialist Does

A Technical Support Specialist deals with troubleshooting and problem solving for customers (or their own company’s staff) by using specialized knowledge for using a technology. Companies often provide tech support to users of their products like mobile phones, televisions, computers, or software products. Rather than providing training or customization, Technical Support Specialists focus on helping users solve specific problems with a product via telephone, email, or online forums.

A Typical Day for a Technical Support Specialist

While a typical day for a Technical Support Specialist may vary, it generally includes some of these tasks:

Salary and Career Progression for a Technical Support Specialist

A Technical Support Specialist makes between $26,094 – $63,935 per year on average. From there you might consider advancing to be a System Administrator, Computer/Network ($32,941-$76,543 on average per year), a Information Technology Manager ($42,229-$125,188 on average per year), or a Network Administrator, IT ($30,992-$70,429 on average per year).

Best Locations for Technical Support Specialists

Here are some great locations for technical support specialists:

Pros and Cons of Being a Technical Support Specialist

Pros
Cons

What You Need to Know for a Career in Technical Support

To be a Technical Support Specialist you might need a bachelor’s degree in computer science, but there are places where you could also get by without it. More importantly you need to have excellent database management and computer skills. You’ll also need solid communication, written, and customer support skills. And it’s helpful to learn about web technologies, browser-based software, Microsoft Excel, XML, and HTTP/FTP.

Technical Support Resources

If technical support still sounds like your cup of tea, here are a few things you should do to get started.

Required Reading

Key Folks to Follow on Twitter

Blogs and Websites

Networking Opportunities

Careers Related to Technical Support


Companies with Entry Level Jobs and Internships in Technical Support

Disruptor Beam Logo

Disruptor Beam - Disruptor Beam is a Framingham, MA based company that is aiming “to create the most fan-centric game company in the world.”

See the complete Disruptor Beam profile




Xamarin Logo

Xamarin - Xamarin is a San Francisco, CA based company allows developers to write “apps entirely in C#, sharing the same code on iOS, Android, Windows and Mac.”

See the complete Xamarin profile








EasyPost Logo

EasyPost - EasyPost is a San Francisco, CA based startup that “is changing the way shipping works and helping a lot of people” at the same time.

See the complete EasyPost profile


Job TitleLocation
FRONTEND ENGINEERSan Francisco, CA
BUSINESS DEVELOPMENTSan Francisco, CA
TECHNICAL ACCOUNT MANAGERSan Francisco, CA
DEVELOPER EVANGELISTSan Francisco, CA
SUPPORT ENGINEERSSan Francisco, CA
See all 6 job postings


Minted Logo

Minted - Minted is a San Francisco, CA based company that aims “to find exceptional artists and designers all over the world and bring their work to consumers."

See the complete Minted profile


Job TitleLocation
Sales Engineer BroadbandLos Angeles, CA
Coordinator, Public Relations & EventsSan Francisco, CA
Executive Assistant IDallas, TX
Project ManagerSan Francisco, CA
CopywriterSan Francisco, CA
See all 59 job postings




Fuhu Logo

Fuhu - Fuhu is an El Segundo, CA based company aiming to be "the leading designer, seller and innovator of ‘thoughtful’ consumer products and services for children.”

See the complete Fuhu profile



WP Engine Logo

WP Engine - WP Engine is an Austin, TX based company that “host tens of thousands of the 75 million WordPress sites and apps on Earth.”

See the complete WP Engine profile



Taboola Logo

Taboola - Taboola is a New York, NY based company that publishers, marketers, and agencies use to retain users, monetize traffic, and distribute content.

See the complete Taboola profile




BrainJuicer Logo

BrainJuicer - BrainJuicer is a U.K. based market research firm (with offices in NYC, LA, and Chi) that aims “to inspire brave clients to do great marketing."

See the complete BrainJuicer profile


No current job openings.



MyWebGrocer Logo

MyWebGrocer - MyWebGrocer is a Winooski, VT based company that provides “leading-edge eCommerce and eMarketing solutions to the grocery and consumer packaged goods industries.”

See the complete MyWebGrocer profile



The Trust for Public Land Logo

The Trust for Public Land - The Trust for Public Land is a San Francisco, CA based org that was “founded in 1972 with goals of protecting land in and around cities and pioneering."

See the complete The Trust for Public Land profile






Youth For Understanding USA Logo

Youth For Understanding USA - YFU USA is a Bethesda, MD non-profit foreign exchange “committed to preparing young people for their responsibilities and opportunities in a changing world.”

See the complete Youth For Understanding USA profile






TCP Logo

TCP - TCP is an Aurora, OH based company (their world headquarters is in Cham, Switzerland) that calls itself “the home of lighting innovation.”

See the complete TCP profile



Green Mountain Coffee Roasters Logo

Green Mountain Coffee Roasters - One of the more interesting success stories in the coffee business is Green Mountain Coffee Roasters, which started as a small coffee shop in 1981.

See the complete Green Mountain Coffee Roasters profile


Job TitleLocation
Art DirectorNew York, NY
Associate Director of AnalyticsNew York, NY
Social StrategistNew York, NY
Payroll ManagerNew York, NY
Front-End DeveloperNew York, NY
See all 12 job postings

adMarketplace Logo

adMarketplace - adMarketplace is a New York, NY based company that “delivers data-driven performance to the Internet’s leading marketers through" their search syndication platform.

See the complete adMarketplace profile


Job TitleLocation
Data AnalystNew York, NY
Account ManagerNew York, NY
Customer Success ExecutiveNew York, NY
Software EngineerNew York, NY
Traffic Quality AnalystNew York, NY
See all 19 job postings




Wolverine Trading Logo

Wolverine Trading - Wolverine Trading is a Chicago, IL based trading firm with a ton of entry level career opportunities for new grads.

See the complete Wolverine Trading profile



Accuweather Logo

Accuweather - Accuweather is based in State College, PA, and they call themselves "the World's Weather Authority." Right now they have some great jobs for new or recent grads

See the complete Accuweather profile




MakerBot Industries Logo

MakerBot Industries - 3D printing is about to get really big, and MakerBot Industries is at the forefront on the consumer side. Take a look at their job opportunities.

See the complete MakerBot Industries profile


Job TitleLocation
Sales Team ManagerBrooklyn, NY
Design InternNew York, NY
Senior Industrial DesignerPittsburgh, PA
IT InternNew York, NY
Product DesignerBoston, MA
See all 21 job postings

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