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Ever wonder why some e-mails get delivered and others don't? Get a job at SendGrid and you'll learn all about it.

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E-mail is supposed to be simple: you send a message and the recipient gets it nearly instantly. That’s the way it usually works for most people, but there are those rare instances where a message gets caught in a spam folder or bounces back to the sender. Those problems get much bigger when you start to send a lot of e-mail; in fact, I recently had to deal with an issue that resulted in some of our daily e-mails that were sent on a Friday being received the following Wednesday. Because I send nearly 400,000 e-mails a month, I use one of the top providers in the business, and this still happened. E-mail is a complicated beast, which is why companies that send multiple orders of magnitude more e-mail than I do need help to overcome the fact that “20% of emails sent by web applications either go missing or they get caught by spam filters.” SendGrid is a Boulder, CO based company that specializes in e-mail delivery. They’ve delivered more than 20 billion e-mails for clients that include Foursquare, SlideShare, and GetSatisfaction, so I think they must do a lot better than 80%.

Get in the Grid

While many e-mail providers focus almost entirely on newsletters and marketing-type e-mails, SendGrid can deliver pretty much any kind of e-mail it needs to. Businesses plug their web applications into SendGrid using APIs, and they can send to both individuals (think receipts, notifications, etc) or to a larger group. SendGrid runs the mail servers so that their clients don’t need an individual or team devoted to e-mail delivery. It’s a big win for businesses who need near flawless e-mail delivery but want to stay focused on doing the things that are core to their business. I know all of the e-mail technical talk can be a little overwhelming, but there’s a good mix of technical and non-technical jobs at SendGrid. Their Jobs page shows that they’re looking for an Account Receivables Specialist, a Technical Support Representative, a Quality Assurance Engineer (Anaheim, CA), Content Writer (Anaheim, CA) and a Web Engineer.

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