Careers in Customer Service

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Looking for an entry level job or internship in customer service? Here's an overview of how to approach the search and a list of companies that might have entry level and internship opportunities that will interest you.

See companies with customer service careers or search the latest customer service jobs and internships.

Don’t you hate when a big game is coming on TV, but you can’t get service? This is a tale about a time when a Duke vs. UNC basketball game was slated to begin in 30 minutes, and my cable was not cooperating. After fiddling with the wires for awhile, I called my cable provider in a state of panic. I was immediately connected with a Customer Support Representative, who walked me through diagnosing the problem, as well as the steps to take to fix it. What a savior! Customer service employees assist customers before, during, and after they make a purchase and build a life-long relationship between them and the company.

Customer Service Careers

Photo Credit: Flickr user adria.richards

Customer Service Career Guide Overview

  1. What a Customer Service Employee Does
  2. A Typical Day for a Customer Service Employee
  3. Salary and Career Progression in Customer Service
  4. Best Locations for Customer Service Employees
  5. Pros and Cons of Being a Customer Service Employee
  6. What You Need to Know for a Career in Customer Service
  7. Customer Service Resources
  8. Careers Related to Customer Service
  9. Companies with Jobs and Internships in Customer Service

What a Customer Service Employee Does

Customer service is a series of activities designed to enhance the level of customer satisfaction. In most cases now it’s a new way of marketing a company. This means you’re responsible for providing quick, friendly customer service through accurate processing of orders, communication (answering general inquiries like pricing, products, scheduling), and coordinating with other departments to resolve inquires answering customers questions. The main goal is to build and maintain a business relationship with clients so as to promote customer loyalty.

A Typical Day for a Customer Service Employee

The typical day for a customer service employee varies depending upon what field they’re in. Generally they work 8-5 and spend most of their time discussing with customers via e-mail, online chat, or phone: answering questions, or guiding them through the purchase process. You might also get together with other departments to talk about implementing changes due to the feedback they’re getting from customers. Another task you could encounter is updating the company’s FAQs. In addition you might spend some time logging your interactions.

Salary and Career Progression in Customer Service

On average, customer support representatives make between $22,000-$39,365 in their first year. Beyond that you can go on to become an Administrative Assistant ($21,000-$43,000), a Senior Customer Service Representative ($24,000-$53,000), or a Customer Service Supervisor ($21,000-$57,000).

Best Locations for Customer Service Employees

Here are some hot spots for customer service employees:

Pros and Cons of Being a Customer Service Employee

Pros
Cons

What You Need to Know for a Career in Customer Service

To be in customer service you generally need a high school diploma. Beyond that it’s important you have great listening and communication skills.

Customer Service Resources

If customer service still sounds like your cup of tea, here are a few things you should do to get started.

Required Reading

Blogs and Websites

Networking Opportunities

Careers Related to Customer Service


Companies with Entry Level Jobs and Internships in Customer Service

Hayneedle Logo

Hayneedle - Hayneedle is based in Omaha, NE and “has become one of the nation’s largest online retailers, offering more than 3,000 brands and nearly 2 million products for the home.”

See the complete Hayneedle profile




RevTrax Logo

RevTrax - RevTrax is a New York, NY based company that is taking a more modern approach to using coupons to track customer behavior.

See the complete RevTrax profile


Job TitleLocation
Sales InternManhattan, NY
Strategy InternManhattan, NY
Client Services InternManhattan, NY
Client Services Account RepManhattan, NY
Client PartnerNew York, NY
See all 7 job postings

RealMassive Logo

RealMassive - RealMassive is an Austin, TX based startup that has developed the “first-ever source of real-time commercial real estate information.”

See the complete RealMassive profile



Emmi Solutions Logo

Emmi Solutions - Emmi Solutions is a Chicago based healthcare communications company that has developed “interactive solutions to achieve meaningful business and clinical outcomes.”

See the complete Emmi Solutions profile





Clever Logo

Clever - Clever is a San Francisco, CA whose software syncs "with your school’s student information system to provide an amazing experience for teachers and students.”

See the complete Clever profile



Rover Logo

Rover - Rover is a Seattle, WA based company that has built a “community for dog lovers to connect owners with sitters for home dog stays.”

See the complete Rover profile




Shapeways Logo

Shapeways - Shapeways is a New York, NY based company that has built “the world’s leading 3D Printing marketplace and community.”

See the complete Shapeways profile




Limeade Logo

Limeade - Limeade is a Bellevue, WA based company that is aiming to “measurably improve well-being in the world through happy, healthy, high-performing workforces.”

See the complete Limeade profile




Vitamix Logo

Vitamix - Vitamix is an Olmsted, OH company that is “improving the vitality of people’s lives and liberating the world from conventional food and beverage preparation boundaries.”

See the complete Vitamix profile


Job TitleLocation
DesignerOlmsted Falls, OH
Lead DeveloperTownship of Olmsted, OH
Web Developer IIITownship of Olmsted, OH
Business Intelligence Developer ITownship of Olmsted, OH
Engineering TechnicianOlmsted Falls, OH
See all 30 job postings

Relias Learning Logo

Relias Learning - Relias Learning is based in Cary, NC and offers “online training to senior care, health and human services, corrections, and intellectual and developmental disabilities organizations.”

See the complete Relias Learning profile




Gumroad Logo

Gumroad - Gumroad is a San Francisco, CA, and they “help millions of creators earn their livings in an interesting, authentic way.”

See the complete Gumroad profile


Job TitleLocation
Product Design InternSan Francisco, CA
Data ScientistNew York, NY
Product DesignerNew York, NY
Growth InternSan Francisco, CA
Engineering InternSan Francisco, CA
See all 13 job postings



GuideStar Logo

GuideStar - GuideStar is a Williamsburg, VA based organization that aims to “revolutionize philanthropy by providing information that advances transparency."

See the complete GuideStar profile





Munchery Logo

Munchery - Munchery is a San Francisco, CA based company that offers wholesome dinners prepared by top chefs delivered to your door for a reasonable price.

See the complete Munchery profile


Job TitleLocation
Food PhotographerSeattle, WA
DesignerSan Francisco Bay Area, CA
City General ManagerNew York, NY
Warehouse Crew MemberSan Francisco Bay Area, CA
People Operations ManagerSan Francisco Bay Area, CA
See all 21 job postings

ShopHQ Logo

ShopHQ - ShopHQ, based in Eden Prairie, MN, creates “the ultimate interactive shopping experience by uniting live TV, online and mobile shopping opportunities with social media engagement."

See the complete ShopHQ profile


Job TitleLocation
Online Marketing InternEden Prairie, MN
IT Java InternEden Prairie, MN
IT Business Analyst InternEden Prairie, MN
IT Java InternEden Prairie, MN
Online Marketing InternEden Prairie, MN
See all 24 job postings



Instacart Logo

Instacart - Instacart is a San Francisco, CA based startup that offers personal grocery shopping/delivery in a growing number of markets (Chicago and the Bay Area now).

See the complete Instacart profile



GiveGab Logo

GiveGab - GiveGab is an Ithaca, NY based company that has built a “social network for volunteers and volunteer managers.”

See the complete GiveGab profile



Oscar Logo

Oscar - Oscar is a New York, NY based startup that dubs itself “a new kind of health insurance company that is using technology to make insurance simple, intuitive, and human.”

See the complete Oscar profile



Lilly Pulitzer Logo

Lilly Pulitzer - Lilly Pulitzer is a King of Prussia, PA based fashion brand and retailer that is known for its over the top, colorful prints.

See the complete Lilly Pulitzer profile



Food52 Logo

Food52 - Food52 is a New York, NY based online community that brings “cooks together from all over to exchange recipes and ideas and to support each other in the kitchen.”

See the complete Food52 profile



Dollar Shave Club Logo

Dollar Shave Club - Dollar Shave Club is a Venice, CA "men’s lifestyle brand and e-commerce company on a mission to change the way men address their shaving and grooming needs.”

See the complete Dollar Shave Club profile


Job TitleLocation
Video Production InternMebane, NC
Mobile Media Ops ManagerSanta Monica, CA
Associate DesignerSanta Monica, CA
Member Services AssociateSanta Monica, CA
Director of DesignSanta Monica, CA
See all 14 job postings


Firecracker Logo

Firecracker - Firecracker is a Cambridge, MA based company that has built the “most advanced learning platform for the next generation of Physicians.”

See the complete Firecracker profile





Harry's Logo

Harry’s - Harry’s is a New York, NY based company that was started "for guys who know they shouldn’t have to overpay for a great shave.”

See the complete Harry’s profile



Liftopia Logo

Liftopia - Liftopia is a San Francisco, CA based company that helps "skiers and snowboarders get out on the slopes more often, and help alpine resorts generate incremental revenue.”

See the complete Liftopia profile


Job TitleLocation
UI InternSan Francisco, CA
Email Marketing ManagerSan Francisco, CA
Partner Communication ManagerSan Francisco, CA
Seasonal Ski Support RepresentativeSan Francisco, CA
Ski Support Representative - Level 2San Francisco, CA
See all 4 job postings


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