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Don’t you hate when a big game is coming on TV, but you can’t get service? This is a tale about a time when a Duke vs. UNC basketball game was slated to begin in 30 minutes, and my cable was not cooperating. After fiddling with the wires for awhile, I called my cable provider in a state of panic. I was immediately connected with a Customer Support Representative, who walked me through diagnosing the problem, as well as the steps to take to fix it. What a savior! Customer service employees assist customers before, during, and after they make a purchase and build a life-long relationship between them and the company.
Customer service is a series of activities designed to enhance the level of customer satisfaction. In most cases now it’s a new way of marketing a company. This means you’re responsible for providing quick, friendly customer service through accurate processing of orders, communication (answering general inquiries like pricing, products, scheduling), and coordinating with other departments to resolve inquires answering customers questions. The main goal is to build and maintain a business relationship with clients so as to promote customer loyalty.
The typical day for a customer service employee varies depending upon what field they’re in. Generally they work 8-5 and spend most of their time discussing with customers via e-mail, online chat, or phone: answering questions, or guiding them through the purchase process. You might also get together with other departments to talk about implementing changes due to the feedback they’re getting from customers. Another task you could encounter is updating the company’s FAQs. In addition you might spend some time logging your interactions.
On average, customer support representatives make between $22,000-$39,365 in their first year. Beyond that you can go on to become an Administrative Assistant ($21,000-$43,000), a Senior Customer Service Representative ($24,000-$53,000), or a Customer Service Supervisor ($21,000-$57,000).
Here are some hot spots for customer service employees:
To be in customer service you generally need a high school diploma. Beyond that it’s important you have great listening and communication skills.
If customer service still sounds like your cup of tea, here are a few things you should do to get started.
|Fashion-Tech Startup Seeks Intern for Fashion, Photography, Operations||Santa Monica, CA|
|Dedicated Customer Support Representative||Santa Monica, CA|
|Senior Designer - iOS||Santa Monica, CA|
|Fashion-Tech Startup Seeks Intern for Marketing & Operations||Santa Monica, CA|
|Fashion-Tech Startup Seeks Intern for Social Media & Operations||Santa Monica, CA|
|Senior Apparel Designer - Fashion Industry Opportunity||California|
|Human Resources Manager||Ogden, UT|
|Assistant Manager, Retail - 2 Washington Stores||Chicago, IL|
|Account Executive - Luxury Apparel||New York, NY|
|Residential Housekeeper||Seattle, WA|
|House Cleaner - Maintenance / Janitorial Services Housekeeper||Washington, DC|
|Professional Cleaner - Maintenance / Janitorial Services Housekeeper||Phoenix, AZ|
|Residential Housekeeper - Maintenance / Janitorial Services||Phoenix, AZ|
|City Operations Manager||Minneapolis, MN|
|KLLM Transport Services, LLC - Trucking - Independent Contractors - Paid Plates, Permits, and Tolls||United States|
|CDL A Flatbed Lease Purchase Program (4234509)||Fort Wayne, IN|
|GREAT HOME TIME** Class A OTR Truck Driver||Hazelwood, MO|
|KLLM Transport Services, LLC - Trucking - Independent Contractors - Southeast Regional, Great Benefits!||Texas|
|CDL A Flatbed Owner Operators (4234415)||Coon Rapids, MN|
|CRM/CEM Marketing||Richmond, VA|
|Application Support - SaaS CRM||Atlanta, GA|
|Portfolio Manager||Buffalo, NY|
|Lead or Manager of Client Care / E-Commerce Fashion||Burlingame, CA|
|Technology Account Manager - HCS (A/V Service Manager)||Boston, MA|
|Marketing Intern – E-mail Marketing, Social Media & Event Planning||Cincinnati, OH|
|Media & Content Intern||Cincinnati, OH|
|Content & Media Intern||Cincinnati, OH|
|Marketing Intern - E-mail Marketing, Social Media & Event Planning||Cincinnati, OH|
|Real Estate Transaction Coordinator||Falls Church, VA|
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