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Don’t you hate when a big game is coming on TV, but you can’t get service? This is a tale about a time when a Duke vs. UNC basketball game was slated to begin in 30 minutes, and my cable was not cooperating. After fiddling with the wires for awhile, I called my cable provider in a state of panic. I was immediately connected with a Customer Support Representative, who walked me through diagnosing the problem, as well as the steps to take to fix it. What a savior! Customer service employees assist customers before, during, and after they make a purchase and build a life-long relationship between them and the company.
Customer service is a series of activities designed to enhance the level of customer satisfaction. In most cases now it’s a new way of marketing a company. This means you’re responsible for providing quick, friendly customer service through accurate processing of orders, communication (answering general inquiries like pricing, products, scheduling), and coordinating with other departments to resolve inquires answering customers questions. The main goal is to build and maintain a business relationship with clients so as to promote customer loyalty.
The typical day for a customer service employee varies depending upon what field they’re in. Generally they work 8-5 and spend most of their time discussing with customers via e-mail, online chat, or phone: answering questions, or guiding them through the purchase process. You might also get together with other departments to talk about implementing changes due to the feedback they’re getting from customers. Another task you could encounter is updating the company’s FAQs. In addition you might spend some time logging your interactions.
On average, customer support representatives make between $22,000-$39,365 in their first year. Beyond that you can go on to become an Administrative Assistant ($21,000-$43,000), a Senior Customer Service Representative ($24,000-$53,000), or a Customer Service Supervisor ($21,000-$57,000).
Here are some hot spots for customer service employees:
To be in customer service you generally need a high school diploma. Beyond that it’s important you have great listening and communication skills.
If customer service still sounds like your cup of tea, here are a few things you should do to get started.
|Fashion-Tech Startup Seeks Intern for Social Media & Operations||Santa Monica, CA|
|Fashion-Tech Startup Seeks Intern for Marketing & Operations||Santa Monica, CA|
|Dedicated Customer Support Representative||Santa Monica, CA|
|Interactive Design Intern||Washington, DC|
|Payroll Assistant||Washington, DC|
|Project Manager||Minneapolis, MN|
|Physician Seeking a BC/BE Family Medicine physician to join our Urgent Care/Walk in Beautiful Northern Minnesota!||Minnesota|
|Physician Seeking a Med/Peds physician in Beautiful Northern Minnesota!||Minnesota|
|Assistant Manager, Retail - 2 Washington Stores||Chicago, IL|
|Human Resources Manager||Ogden, UT|
|Senior Apparel Designer - Fashion Industry Opportunity||California|
|Account Executive - Luxury Apparel||New York, NY|
|Residential Housekeeper||Miami, FL|
|City Operations Manager||Minneapolis, MN|
|House Cleaner - Maintenance / Janitorial Services Housekeeper||Washington, DC|
|Independent Cleaning Professional - Maintenance / Janitorial Services Housekeeper||Denver, CO|
|Professional Cleaner - Maintenance / Janitorial Services Housekeeper||Denver, CO|
|2014 Customer Care Representative - Brick and Mortar- Rapid City, SD||Rapid City, SD|
|Summer Intern, Business Development & Design||New York, NY|
|Social Media Manager||Delray Beach, FL|
|Mechanical Maintenance Technician||Memphis, TN|
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|KLLM Transport Services, LLC - Trucking - Independent Contractors - Paid Plates, Permits, and Tolls||United States|
|OPC MANAGER - LAKE TAHOE NEVADA||Zephyr Cove, NV|
|CDL A Flatbed Lease Purchase Program (4234404)||Allentown, PA|
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|KLLM Transport Services, LLC - Trucking - Independent Contractors - Southeast Regional, Great Benefits!||Louisiana|
|Media & Content Intern||Cincinnati, OH|
|Content & Media Intern||Cincinnati, OH|
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|Marketing Intern - E-mail Marketing, Social Media & Event Planning||Cincinnati, OH|
|Marketing Assistant||Baltimore, MD|
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