Careers in Customer Service

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Looking for an entry level job or internship in customer service? Here's an overview of how to approach the search and a list of companies that might have entry level and internship opportunities that will interest you.

See companies with customer service careers or search the latest customer service jobs and internships.

Don’t you hate when a big game is coming on TV, but you can’t get service? This is a tale about a time when a Duke vs. UNC basketball game was slated to begin in 30 minutes, and my cable was not cooperating. After fiddling with the wires for awhile, I called my cable provider in a state of panic. I was immediately connected with a Customer Support Representative, who walked me through diagnosing the problem, as well as the steps to take to fix it. What a savior! Customer service employees assist customers before, during, and after they make a purchase and build a life-long relationship between them and the company.

Customer Service Careers

Photo Credit: Flickr user adria.richards

Customer Service Career Guide Overview

  1. What a Customer Service Employee Does
  2. A Typical Day for a Customer Service Employee
  3. Salary and Career Progression in Customer Service
  4. Best Locations for Customer Service Employees
  5. Pros and Cons of Being a Customer Service Employee
  6. What You Need to Know for a Career in Customer Service
  7. Customer Service Resources
  8. Careers Related to Customer Service
  9. Companies with Jobs and Internships in Customer Service

What a Customer Service Employee Does

Customer service is a series of activities designed to enhance the level of customer satisfaction. In most cases now it’s a new way of marketing a company. This means you’re responsible for providing quick, friendly customer service through accurate processing of orders, communication (answering general inquiries like pricing, products, scheduling), and coordinating with other departments to resolve inquires answering customers questions. The main goal is to build and maintain a business relationship with clients so as to promote customer loyalty.

A Typical Day for a Customer Service Employee

The typical day for a customer service employee varies depending upon what field they’re in. Generally they work 8-5 and spend most of their time discussing with customers via e-mail, online chat, or phone: answering questions, or guiding them through the purchase process. You might also get together with other departments to talk about implementing changes due to the feedback they’re getting from customers. Another task you could encounter is updating the company’s FAQs. In addition you might spend some time logging your interactions.

Salary and Career Progression in Customer Service

On average, customer support representatives make between $22,000-$39,365 in their first year. Beyond that you can go on to become an Administrative Assistant ($21,000-$43,000), a Senior Customer Service Representative ($24,000-$53,000), or a Customer Service Supervisor ($21,000-$57,000).

Best Locations for Customer Service Employees

Here are some hot spots for customer service employees:

Pros and Cons of Being a Customer Service Employee

Pros
Cons

What You Need to Know for a Career in Customer Service

To be in customer service you generally need a high school diploma. Beyond that it’s important you have great listening and communication skills.

Customer Service Resources

If customer service still sounds like your cup of tea, here are a few things you should do to get started.

Required Reading

Blogs and Websites

Networking Opportunities

Careers Related to Customer Service


Companies with Entry Level Jobs and Internships in Customer Service

Kanjoya Logo

Kanjoya - Kanjoya is a San Francisco, CA based company that transforms “emotional insights into remarkable customer experiences” by analyzing unstructured data in real time.

See the complete Kanjoya profile


Job TitleLocation
Engineering InternshipSan Francisco, CA
Customer Success ManagerSan Francisco, CA
Community and Team Ops LeadSan Francisco, CA
Director of SalesSan Francisco, CA
Software Engineer - Experience ProjectSan Francisco, CA
See all 9 job postings





ZenPayroll Logo

ZenPayroll - ZenPayroll is a San Francisco, CA based company that has created “the easiest way to pay your employees.”

See the complete ZenPayroll profile


Job TitleLocation
Intern (Engineering)San Francisco, CA
Account ExecutiveSan Francisco, CA
Assistant to the CEOSan Francisco, CA
Product ManagerSan Francisco, CA
RecruiterSan Francisco, CA
See all 18 job postings


Course Hero Logo

Course Hero - Course Hero is a Redwood City, CA based company that “provides a suite of digital educational resources that help you learn as efficiently and effectively as possible.”

See the complete Course Hero profile



MOO Logo

MOO - MOO is an East Providence, RI based company that loves to print. They’ve even invented a word to describe what they do: “printfinity.”

See the complete MOO profile



TiqIQ Logo

TiqIQ - TiqIQ is based in New York, NY, and they aim “to make buying event tickets more transparent, efficient, and simpler.”

See the complete TiqIQ profile





Hayneedle Logo

Hayneedle - Hayneedle is based in Omaha, NE and “has become one of the nation’s largest online retailers, offering more than 3,000 brands and nearly 2 million products for the home.”

See the complete Hayneedle profile




RevTrax Logo

RevTrax - RevTrax is a New York, NY based company that is taking a more modern approach to using coupons to track customer behavior.

See the complete RevTrax profile



RealMassive Logo

RealMassive - RealMassive is an Austin, TX based startup that has developed the “first-ever source of real-time commercial real estate information.”

See the complete RealMassive profile



Emmi Solutions Logo

Emmi Solutions - Emmi Solutions is a Chicago based healthcare communications company that has developed “interactive solutions to achieve meaningful business and clinical outcomes.”

See the complete Emmi Solutions profile




K2M Logo

K2M - K2M is based in Leesburg, VA and develops “technological innovations which enable surgeons to more effectively treat the world’s most complex spinal disorders.”

See the complete K2M profile



Clever Logo

Clever - Clever is a San Francisco, CA whose software syncs "with your school’s student information system to provide an amazing experience for teachers and students.”

See the complete Clever profile






General Assembly Logo

General Assembly - General Assembly is based in NYC and is “offering full-time immersive programs, long-form courses, and classes and workshops on the most relevant skills of the 21st century.”

See the complete General Assembly profile


Job TitleLocation
DesignerMilwaukee, WI
Diesel Technician/Mechanic IISouth Bend, IN
Diesel Mechanic/Technician All LevelsLa Porte, IN
Piping DesignerSturgeon Bay, WI
Mechanical DrafterSturgeon Bay, WI
See all 11,227 job postings

Limeade Logo

Limeade - Limeade is a Bellevue, WA based company that is aiming to “measurably improve well-being in the world through happy, healthy, high-performing workforces.”

See the complete Limeade profile


Job TitleLocation
UX Research InternBellevue, WA
Limeade Summer Intern ProgramBellevue, WA
Team MemberGrand Prairie, TX
UX Research InternBellevue, WA
Assistant ManagersTownship of Howell, NJ
See all 13 job postings


Vitamix Logo

Vitamix - Vitamix is an Olmsted, OH company that is “improving the vitality of people’s lives and liberating the world from conventional food and beverage preparation boundaries.”

See the complete Vitamix profile



Relias Learning Logo

Relias Learning - Relias Learning is based in Cary, NC and offers “online training to senior care, health and human services, corrections, and intellectual and developmental disabilities organizations.”

See the complete Relias Learning profile




Gumroad Logo

Gumroad - Gumroad is a San Francisco, CA, and they “help millions of creators earn their livings in an interesting, authentic way.”

See the complete Gumroad profile


Job TitleLocation
Growth InternSan Francisco, CA
Product DesignerSan Francisco, CA
Communications ManagerSan Francisco, CA
Payments EngineerSan Francisco, CA
Ops EngineerSan Francisco, CA
See all 8 job postings






Munchery Logo

Munchery - Munchery is a San Francisco, CA based company that offers wholesome dinners prepared by top chefs delivered to your door for a reasonable price.

See the complete Munchery profile


Job TitleLocation
City General ManagerNew York, NY
Head of GrowthSan Francisco, CA
Culinary ManagerNew York, NY
Delivery DriverSan Francisco Bay Area, CA
Software EngineerSan Francisco Bay Area, CA
See all 23 job postings

ShopHQ Logo

ShopHQ - ShopHQ, based in Eden Prairie, MN, creates “the ultimate interactive shopping experience by uniting live TV, online and mobile shopping opportunities with social media engagement."

See the complete ShopHQ profile



Homejoy Logo

Homejoy - Homejoy is a San Francisco, CA based company that makes “cleaning services available to a broad audience, rather than a luxury for the rich.”

See the complete Homejoy profile


Job TitleLocation
House Cleaner - Maintenance / Janitorial Services HousekeeperCherry Hill, NJ
DesignerSan Francisco, CA
Data AnalystSan Francisco, CA
DesignerSan Francisco, CA
Community ManagerNew York, NY
See all 65 job postings


Instacart Logo

Instacart - Instacart is a San Francisco, CA based startup that offers personal grocery shopping/delivery in a growing number of markets (Chicago and the Bay Area now).

See the complete Instacart profile


Job TitleLocation
Product ManagerSan Francisco, CA
City Manager - AtlantaAtlanta, GA
City LauncherUnited States
Data ScientistSan Francisco, CA
UI/UX & Visual DesignerSan Francisco, CA
See all 33 job postings

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