Don’t you hate when a big game is coming on TV, but you can’t get service? This is a tale about a time when a Duke vs. UNC basketball game was slated to begin in 30 minutes, and my cable was not cooperating. After fiddling with the wires for awhile, I called my cable provider in a state of panic. I was immediately connected with a Customer Support Representative, who walked me through diagnosing the problem, as well as the steps to take to fix it. What a savior! Customer service employees assist customers before, during, and after they make a purchase and build a life-long relationship between them and the company.
Photo Credit: Flickr user adria.richards
Customer service is a series of activities designed to enhance the level of customer satisfaction. In most cases now it’s a new way of marketing a company. This means you’re responsible for providing quick, friendly customer service through accurate processing of orders, communication (answering general inquiries like pricing, products, scheduling), and coordinating with other departments to resolve inquires answering customers questions. The main goal is to build and maintain a business relationship with clients so as to promote customer loyalty.
The typical day for a customer service employee varies depending upon what field they’re in. Generally they work 8-5 and spend most of their time discussing with customers via e-mail, online chat, or phone: answering questions, or guiding them through the purchase process. You might also get together with other departments to talk about implementing changes due to the feedback they’re getting from customers. Another task you could encounter is updating the company’s FAQs. In addition you might spend some time logging your interactions.
On average, customer support representatives make between $22,000-$39,365 in their first year. Beyond that you can go on to become an Administrative Assistant ($21,000-$43,000), a Senior Customer Service Representative ($24,000-$53,000), or a Customer Service Supervisor ($21,000-$57,000).
Here are some hot spots for customer service employees:
To be in customer service you generally need a high school diploma. Beyond that it’s important you have great listening and communication skills.
If customer service still sounds like your cup of tea, here are a few things you should do to get started.
| Job Title | Location |
|---|---|
| Online Marketing Intern | United States |
| Pay-per-Click (PPC) Marketing Intern | Omaha, NE |
| Oracle Developer Intern | Omaha, NE |
| Applications Support Intern | Omaha, NE |
| Optimization Intern | Omaha, NE |
| Job Title | Location |
|---|---|
| Fashion-Tech Startup Seeks Intern for Fashion, Photography, Operations | Santa Monica, CA |
| Dedicated Customer Support Representative | Santa Monica, CA |
| Senior Designer - iOS | Santa Monica, CA |
| Fashion-Tech Startup Seeks Intern for Marketing & Operations | Santa Monica, CA |
| Fashion-Tech Startup Seeks Intern for Social Media & Operations | Santa Monica, CA |
| Job Title | Location |
|---|---|
| Sales Intern | Manhattan, NY |
| Strategy Intern | Manhattan, NY |
| Client Services Intern | Manhattan, NY |
| Client Services Account Rep | Manhattan, NY |
| Client Partner | New York, NY |
| Job Title | Location |
|---|---|
| Communications Intern | Austin, TX |
| Mobile Research Intern | San Antonio, TX |
| UI/UX Designer | Austin, TX |
| Junior Developer (OOP) | Austin, TX |
| Launch Manager | Austin, TX |
| Job Title | Location |
|---|---|
| Multimedia Health Writer/Production Intern | Chicago, IL |
| Medical Artist | Chicago, IL |
| Assoc. Desktop Support Analyst | Berkeley Heights, NJ |
| Help Desk Analyst | New Providence, NJ |
| Assoc. Desktop Support Analyst | Berkeley Heights, NJ |
| Job Title | Location |
|---|---|
| Java / Open Source Developers | Minnetonka, MN |
| Solution Architect - Client Side Development | Minneapolis, MN |
| Software Engineer Intern | Warrenville, IL |
| Java Developers | Glen Allen, VA |
| Contract Developer-Liferay Content Management | Red Bank, NJ |
| Job Title | Location |
|---|---|
| Summer Intern - Stockroom | Leesburg, VA |
| Summer Intern - Quality Control Inspector (Engineering) | Leesburg, VA |
| Engineering Intern - Biomaterials Lab | Leesburg, VA |
| Summer Intern - Human Resources | Leesburg, VA |
| Summer Intern - Packaging/Labeling | Leesburg, VA |
| Job Title | Location |
|---|---|
| Customer Service Representative | Virginia Beach, VA |
| Web Designer, Marketing | Alexandria, VA |
| Programmer Analyst / Software Developer | Chevy Chase, MD |
| UX Designer | San Mateo, CA |
| Actuarial Assistant | Chevy Chase, MD |
| Job Title | Location |
|---|---|
| Internet Sales Person | Oklahoma City, OK |
| Experienced Pet Groomer & Stylist | Katy, TX |
| Corporate Business Intern | Mahwah, NJ |
| Luxury Automotive Buyers | Boca Raton, FL |
| Product & Brand Training Intern | Mahwah, NJ |
| Job Title | Location |
|---|---|
| PPC Executive | Cheshire, CT |
| Market Sales Specialist - West Brookfield, MA | West Brookfield, MA |
| Ballet Program Director | Springfield, MA |
| Entry Level Account Executive - New Grads Find a New Career | Little Rock, AR |
| Sales Consultant | Concord, CA |
| Job Title | Location |
|---|---|
| Need 3D Modeling and CAD Service | Worcester, MA |
| Technology Intern | New York, NY |
| Need 3D Modeling and CAD Service | Worcester, MA |
| Product Manager, Systems | New York, NY |
| Vendor Operations Manager, Supply Chain | New York, NY |
| Job Title | Location |
|---|---|
| Lead Diesel Technician/Mechanic I | Kentwood, MI |
| Commodity Buyer / Production Planner | Cincinnati, OH |
| 12W Carpentry and Masonry Specialist | Mount Airy, NC |
| Commercial Estimator (Earthwork & Utilities) | Chisago City, MN |
| Corporate Controller | Binghamton, NY |
| Job Title | Location |
|---|---|
| Configuration Specialist | Bellevue, WA |
| Front End Web Developer | Bellevue, WA |
| Solution Engineer | Bellevue, WA |
| Limeade Summer Intern Program | Bellevue, WA |
| General Manager | Camp Pendleton, CA |
| Job Title | Location |
|---|---|
| Advanced Supervisor- Full Time Summer Seasonal- Canyons Mountain Kids | Park City, UT |
| Product Development Engineering Intern, OTG | Atlanta, GA |
| Summer Bio & Chem Teacher | Fremont, CA |
| Product Design Intern, Baby Toy | Atlanta, GA |
| Product Management Intern | Atlanta, GA |
| Job Title | Location |
|---|---|
| Designer | Olmsted Falls, OH |
| Lead Developer | Township of Olmsted, OH |
| Web Developer III | Township of Olmsted, OH |
| Business Intelligence Developer I | Township of Olmsted, OH |
| Engineering Technician | Olmsted Falls, OH |
| Job Title | Location |
|---|---|
| Manager Of Integrations | Raleigh, NC |
| Sales Manager | Raleigh, NC |
| Associate Software Developer | Raleigh, NC |
| Market Research Analyst Internship | Raleigh, NC |
| Senior Financial Analyst | Raleigh, NC |
| Job Title | Location |
|---|---|
| Global Marketing Director - Ophthalmology | Whippany, NJ |
| Interactive Design Intern | Washington, DC |
| Account Executive | Irving, TX |
| Advertising Operations Coordinator | Rosemont, IL |
| Payroll Assistant | Washington, DC |
| Job Title | Location |
|---|---|
| Product Design Intern | San Francisco, CA |
| Data Scientist | New York, NY |
| Product Designer | New York, NY |
| Growth Intern | San Francisco, CA |
| Engineering Intern | San Francisco, CA |
| Job Title | Location |
|---|---|
| Cloud Operations Manager | Santa Barbara, CA |
| Software Quality Assurance Manager | Santa Barbara, CA |
| Software Development Intern | Santa Barbara, CA |
| User Experience Data Researcher | Santa Barbara, CA |
| Account Executive | Santa Barbara, CA |
| Job Title | Location |
|---|---|
| Studio Manager - Luxury Fitness | New York, NY |
| Fitness Trainer Internship | Milford, CT |
| User Experience (UX) Research Recruiter Intern | San Luis Obispo, CA |
| Sales/Marketing Internship | Milford, CT |
| Data Analyst | San Luis Obispo, CA |
| Job Title | Location |
|---|---|
| Public Relations Intern | Washington, DC |
| Public Relations Intern | Williamsburg, VA |
| Associate Project / Programme | Wilmington, DE |
| Newsperson/Investigative Reporter | Washington, DC |
| Associate, IMD022414MEPWM | Seattle, WA |
| Job Title | Location |
|---|---|
| Senior Apparel Designer - Fashion Industry Opportunity | California |
| Human Resources Manager | Ogden, UT |
| Assistant Manager, Retail - 2 Washington Stores | Chicago, IL |
| Account Executive - Luxury Apparel | New York, NY |
| Job Title | Location |
|---|---|
| Bootcamp Trainer | San Francisco, CA |
| UberX Driving Partner (Part-Time) | Santa Barbara, CA |
| Strength and Conditioning Coach | San Francisco, CA |
| Personal Trainer | San Francisco, CA |
| Personal Trainer/Group Fitness Instructor | San Francisco, CA |
| Job Title | Location |
|---|---|
| Food Photographer | Seattle, WA |
| Designer | San Francisco Bay Area, CA |
| City General Manager | New York, NY |
| Warehouse Crew Member | San Francisco Bay Area, CA |
| People Operations Manager | San Francisco Bay Area, CA |
| Job Title | Location |
|---|---|
| Online Marketing Intern | Eden Prairie, MN |
| IT Java Intern | Eden Prairie, MN |
| IT Business Analyst Intern | Eden Prairie, MN |
| IT Java Intern | Eden Prairie, MN |
| Online Marketing Intern | Eden Prairie, MN |
| Job Title | Location |
|---|---|
| Residential Housekeeper | Seattle, WA |
| House Cleaner - Maintenance / Janitorial Services Housekeeper | Washington, DC |
| Professional Cleaner - Maintenance / Janitorial Services Housekeeper | Phoenix, AZ |
| Residential Housekeeper - Maintenance / Janitorial Services | Phoenix, AZ |
| City Operations Manager | Minneapolis, MN |
| Job Title | Location |
|---|---|
| Marketing Applications Developer | Emeryville, CA |
| Data Analyst | Wilmington, DE |
| Coordinator, Geriatric Integrated Health Care-Bilingual, P05877 | Brooklyn, NY |
| Lead Unix/ Storage Engineer Job | Andover, MA |
| Summer Intern, Business Development & Design | New York, NY |
| Job Title | Location |
|---|---|
| City Launcher | United States |
| General Manager (Multiple Cities) | Chicago, IL |
| City Manager (Seattle) | Seattle, WA |
| Data Scientist | San Francisco, CA |
| Business Development Lead | United States |
| Job Title | Location |
|---|---|
| Software Development Internship | Ithaca, NY |
| Junior iOS Developer | Ithaca, NY |
| iOS Developer | Ithaca, NY |
| Job Title | Location |
|---|---|
| Outside Sales Representative base + commission weekly | Morris, NJ |
| Associate Scientist II (Product Development) | White Plains, NY |
| Global Services Agent | Austin, TX |
| Global Account Manager | Burbank, CA |
| Trade Analyst | Madison, WI |
| Job Title | Location |
|---|---|
| Principal Research Analyst | New York, NY |
| Public Relations Manager | New York, NY |
| Summer Fashion Design Intern | King of Prussia, PA |
| Seasonal Sales Associate | Chatham, MA |
| Internship, Human Resources | Atlanta, GA |
| Job Title | Location |
|---|---|
| Provisions Food Stylist & Sourcing Associate | New York, NY |
| Job Title | Location |
|---|---|
| Video Production Intern | Mebane, NC |
| Mobile Media Ops Manager | Santa Monica, CA |
| Associate Designer | Santa Monica, CA |
| Member Services Associate | Santa Monica, CA |
| Director of Design | Santa Monica, CA |
| Job Title | Location |
|---|---|
| Sales Area Director - Seattle, WA | Seattle, WA |
| BidPal Assistant - Louisville, KY | Louisville, KY |
| Sales & Events Area Director - Central Florida | Tampa, FL |
| SECRETARY III | Neptune City, NJ |
| Event Manager - Raleigh, NC | Raleigh, NC |
| Job Title | Location |
|---|---|
| VP, Business Development, Key Accounts - Media & Entertainment | New York, NY |
| Subject Editor | Cambridge, MA |
| Medical Education Fellow | Cambridge, MA |
| Editorial Review Board | Cambridge, MA |
| Marketing Manager | Cambridge, MA |
| Job Title | Location |
|---|---|
| CRM/CEM Marketing | Richmond, VA |
| Application Support - SaaS CRM | Atlanta, GA |
| Portfolio Manager | Buffalo, NY |
| Lead or Manager of Client Care / E-Commerce Fashion | Burlingame, CA |
| Technology Account Manager - HCS (A/V Service Manager) | Boston, MA |
| Job Title | Location |
|---|---|
| Sales & Operations Planning Associate | New York, NY |
| Designer - Fashion Industry Opportunity | New York, NY |
| Barber | New York, NY |
| Designer | New York, NY |
| Customer Experience Associate | New York, NY |
| Job Title | Location |
|---|---|
| UI Intern | San Francisco, CA |
| Email Marketing Manager | San Francisco, CA |
| Partner Communication Manager | San Francisco, CA |
| Seasonal Ski Support Representative | San Francisco, CA |
| Ski Support Representative - Level 2 | San Francisco, CA |
| Job Title | Location |
|---|---|
| Marketing Intern – E-mail Marketing, Social Media & Event Planning | Cincinnati, OH |
| Media & Content Intern | Cincinnati, OH |
| Content & Media Intern | Cincinnati, OH |
| Marketing Intern - E-mail Marketing, Social Media & Event Planning | Cincinnati, OH |
| Real Estate Transaction Coordinator | Falls Church, VA |
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