Don’t you hate when a big game is coming on TV, but you can’t get service? This is a tale about a time when a Duke vs. UNC basketball game was slated to begin in 30 minutes, and my cable was not cooperating. After fiddling with the wires for awhile, I called my cable provider in a state of panic. I was immediately connected with a Customer Support Representative, who walked me through diagnosing the problem, as well as the steps to take to fix it. What a savior! Customer service employees assist customers before, during, and after they make a purchase and build a life-long relationship between them and the company.
Photo Credit: Flickr user adria.richards
Customer service is a series of activities designed to enhance the level of customer satisfaction. In most cases now it’s a new way of marketing a company. This means you’re responsible for providing quick, friendly customer service through accurate processing of orders, communication (answering general inquiries like pricing, products, scheduling), and coordinating with other departments to resolve inquires answering customers questions. The main goal is to build and maintain a business relationship with clients so as to promote customer loyalty.
The typical day for a customer service employee varies depending upon what field they’re in. Generally they work 8-5 and spend most of their time discussing with customers via e-mail, online chat, or phone: answering questions, or guiding them through the purchase process. You might also get together with other departments to talk about implementing changes due to the feedback they’re getting from customers. Another task you could encounter is updating the company’s FAQs. In addition you might spend some time logging your interactions.
On average, customer support representatives make between $22,000-$39,365 in their first year. Beyond that you can go on to become an Administrative Assistant ($21,000-$43,000), a Senior Customer Service Representative ($24,000-$53,000), or a Customer Service Supervisor ($21,000-$57,000).
Here are some hot spots for customer service employees:
To be in customer service you generally need a high school diploma. Beyond that it’s important you have great listening and communication skills.
If customer service still sounds like your cup of tea, here are a few things you should do to get started.
| Job Title | Location |
|---|---|
| eCommerce Specialist - Demonstrated Sales Success of $1M+ | Sonoma, CA |
| Child Care Teacher Available, Full Time and Part Time | Menomonie, WI |
| Social Media Community Manager / Outreach | Manhattan Beach, CA |
| Principal Social Media Strategist | Washington, DC |
| Part-Time/Freelance Social Media Assistant | New York, NY |
| Job Title | Location |
|---|---|
| Social Media / Big Data Intelligence Analyst | Conshohocken, PA |
| Business Development Representative - Big Data Analytics | Conshohocken, PA |
| Social Cloud CRM Presales Consultant | New York, NY |
| Job Title | Location |
|---|---|
| Restaurant Manager - WI - Grand Chute | Grand Chute, WI |
| Plant Operations | Silver Bay, MN |
| Insulation Installer (CDL Class A or B) | Ankeny, IA |
| Insulation Installers / Construction | Waterloo, IA |
| Picker-Packer | Harrisburg, NC |
| Job Title | Location |
|---|---|
| Product Designer | Menlo Park, CA |
| Customer Success Managers | Menlo Park, CA |
| Vice President, Customer Success | Menlo Park, CA |
| (Sr.) Director, Marketing Communications & PR | Menlo Park, CA |
| Software Engineer - Ruby on Rails | Menlo Park, CA |
| Job Title | Location |
|---|---|
| Software Engineer - Front-End | San Francisco, CA |
| Software Engineer - General | San Francisco, CA |
| Software Engineer | San Francisco, CA |
| Lead Software Engineer | San Francisco, CA |
| Software Engineer - Big Data | San Francisco, CA |
| Job Title | Location |
|---|---|
| Customer Experience Internship | Brooklyn, NY |
| Retail Associate at Eyewear Shop-in-Shop at Azalea | San Francisco, CA |
| Keyholder at Eyewear Shop-in-Shop at Azalea | San Francisco, CA |
| Customer Experience Associate | Brooklyn, NY |
| Intern at e-Commerce Startup | Brooklyn, NY |
| Job Title | Location |
|---|---|
| Product Manager | New York, NY |
| Product Designer | New York, NY |
| Software Engineer | New York, NY |
| Lead iOS Engineer | New York, NY |
| Job Title | Location |
|---|---|
| Product Manager Intern | San Francisco, CA |
| User Experience Design Intern | San Francisco, CA |
| NYC Start-up Marketing/Business Development Intern | New York, NY |
| Brand Copywriter | San Francisco, CA |
| Community & Social Media Manager | San Francisco, CA |
| Job Title | Location |
|---|---|
| Quality Automation / Performance Engineer | Framingham, MA |
| Lead 3D Artist | Framingham, MA |
| Game Design Director | Framingham, MA |
| Art Director, Marketing Team | Boston, MA |
| Quality Automation / Performance Engineer | Boston, MA |
| Job Title | Location |
|---|---|
| Product Manager | San Francisco, CA |
| Payroll Supervisor | Lubbock, TX |
| Product Marketing (Accountant Channel) | San Francisco, CA |
| Fraud Analyst | San Francisco, CA |
| Implementation Analyst | San Francisco, CA |
| Job Title | Location |
|---|---|
| UpOut Marketing Intern (accepting students) | San Francisco, CA |
| Writing & Content Marketing Internship | San Francisco, CA |
| Merchant Relations Account Executive | San Francisco, CA |
| Python Engineer | San Francisco, CA |
| PHP Engineer | San Francisco, CA |
| Job Title | Location |
|---|---|
| Director of Service Center Operations | Cleveland, OH |
| Auto Property Damage Claim Professional Trainee-Rancho Cordova/Sacramento, California | Rancho Cordova, CA |
| Inside Property Claim Professional Trainee-Rancho Cordova/Sacramento, California | Rancho Cordova, CA |
| Workers' Compensation Claim Professional Trainee-Rancho Cordova/Sacramento, California | Rancho Cordova, CA |
| Project Administration Specialist | San Antonio, TX |
| Job Title | Location |
|---|---|
| Webmaster | Gardena, CA |
| Graphic Designer | Houston, TX |
| Software Integrator | Lake Forest, CA |
| WordPress Developer | Danbury, CT |
| Student Activities - FOO Coordinator (Index SOFOOX) | Middlebury, VT |
| Job Title | Location |
|---|---|
| Search Engine Marketing Specialist | New York, NY |
| Senior Search Engine Marketing Specialist | New York, NY |
| Job Title | Location |
|---|---|
| Inside Sales Consultant (Design Consultant) | Houston, TX |
| VP of Marketing Analytics and Strategy | Houston, TX |
| Accounts Payable Accountant | Houston, TX |
| Director of Operational Analytics & Strategy | Houston, TX |
| Customer Service Representative (Solutions Provider) | Houston, TX |
| Job Title | Location |
|---|---|
| Mobile Application & Powerbuilder Developer | Pearland, TX |
| Senior UX Designer | New Jersey |
| Mobile Developer | New Jersey |
| Business Development Intern | San Francisco, CA |
| Software Engineer | Valley View, OH |
| Job Title | Location |
|---|---|
| Search Engine Marketing Intern | Omaha, NE |
| Director of Customer Care Center | Omaha, NE |
| E-Commerce Coordinator | Atlanta, GA |
| Associate Planner | Omaha, NE |
| Associate Buyer | Omaha, NE |
| Job Title | Location |
|---|---|
| Website | California |
| Transactional website | California |
| Job Title | Location |
|---|---|
| Client Services Senior Account Manager | New York, NY |
| Senior Java Developer | New York, NY |
| SQL Database Analyst (DBA) | New York, NY |
| Associate Account Manager | New York, NY |
| Junior Java Developer | New York, NY |
| Job Title | Location |
|---|---|
| Research Curation Intern | Chicago, IL |
| Client Service Specialist | Chicago, IL |
| Agile Business Analyst | Chicago, IL |
| Digital Marketing Associate | Chicago, IL |
| Emmi Solutions - Digital Marketing Associate | Chicago, IL |
| Job Title | Location |
|---|---|
| Java / Open Source Developers | Minnetonka, MN |
| UX Developer | Dallas, TX |
| LifeRay Java Developer | Washington, DC |
| Business Analyst | Radnor, PA |
| Java/Portal Architect | Livonia, MI |
| Job Title | Location |
|---|---|
| Summer Intern - Supply Chain | Leesburg, VA |
| Summer Intern - Stockroom | Leesburg, VA |
| Summer Intern - Pricing & Contracts | Leesburg, VA |
| Summer Intern - Corporate Events | Leesburg, VA |
| Summer Intern - Customer Care | Leesburg, VA |
| Job Title | Location |
|---|---|
| Management Development Program, Sales Management Training | Fredericksburg, VA |
| Software Engineer | Denver, CO |
| User Experience (UX) Careers | San Mateo, CA |
| Management Development Program, Customer Service Management Training | Fredericksburg, VA |
| Sales Representative | Tucson, AZ |
| Job Title | Location |
|---|---|
| Manager of Inventory Control & Reverse Logistics | Cleveland, OH |
| Search Engine Optimization Manager | Culver City, CA |
| Software Developer - Cloud Services | Culver City, CA |
| Software Developer | Culver City, CA |
| Automotive Technicians / All Level Auto Techs - SIGN ON BONUS | Rosenberg, TX |
| Job Title | Location |
|---|---|
| PRN Pediatric Speech Therapist | Gastonia, NC |
| Fashion Production Assistant Internship | Los Angeles, CA |
| SharePoint Solution Consultant | Saint Paul, MN |
| Direct Account Manager | Denver, CO |
| Software Developer - Marketing Department | Greenwood, IN |
| Job Title | Location |
|---|---|
| Shapeways Technology Intern | New York, NY |
| Interaction Designer | New York, NY |
| Product Manager, 3D Printing Materials | New York, NY |
| Product Manager, 3D Technologies | New York, NY |
| Database Administrator | New York, NY |
| Job Title | Location |
|---|---|
| Outside Machinist - Journey Level - KTN | Ketchikan, AK |
| Outside Machinist - Associate 2,3,4 - KTN | Ketchikan, AK |
| Project Managers - Architects or Engineers - Property Condition Assessment (PCA) - Facility Assessment | Dallas, TX |
| Estimator - Modular Operations - Houston, TX | Houston, TX |
| Bankruptcy Legal Assistant | Grove City, OH |
| Job Title | Location |
|---|---|
| Sales Assistant | Bellevue, WA |
| Vice President of Business Development | Bellevue, WA |
| Recruiting Coordinator | Bellevue, WA |
| Regional Sales Director | Dallas, TX |
| SDET | Bellevue, WA |
| Job Title | Location |
|---|---|
| Counselor Intern (LCDC intern) | Odessa, TX |
| Staff Research Associate II | San Francisco, CA |
| Buyer II | Sidney, OH |
| Public Relations Specialist II-Cheyenne | Cheyenne, WY |
| Personal Banker 3 or 4 FT (40 Hours) Washington, DC - 15th & NY Branch | Washington, DC |
| Job Title | Location |
|---|---|
| SALES REP / Demonstrator for VITAMIX | Detroit, MI |
| International Social Media Specialist | Township of Olmsted, OH |
| Public Relations Supervisor | Milwaukee, WI |
| PR Events Specialist | Milwaukee, WI |
| Engineer, New Product Development | Township of Olmsted, OH |
| Job Title | Location |
|---|---|
| Digital Marketing Strategist | Raleigh, NC |
| Inside Sales Representative | Raleigh, NC |
| Sales Manager | Raleigh, NC |
| Enterprise Support Manager | Raleigh, NC |
| Customer Migrations Intern | Raleigh, NC |
| Job Title | Location |
|---|---|
| Advertising Sales Intern | Washington, DC |
| Research Associate | Irvine, CA |
| Field Researcher - Hunt County / Rockwall County | Dallas, TX |
| Field Researcher - King & Pierce | Seattle, WA |
| Field Researcher - Skagit & Snohomish | Seattle, WA |
| Job Title | Location |
|---|---|
| Growth Intern | San Francisco, CA |
| Product Designer | San Francisco, CA |
| Payments Engineer | San Francisco, CA |
| Front-end Engineer | San Francisco, CA |
| Back-End Engineer | San Francisco, CA |
| Job Title | Location |
|---|---|
| Cloud Operations Engineer | Santa Barbara, CA |
| Software Quality Assurance Engineer | Santa Barbara, CA |
| Affiliate Marketing Associate | Northlake, IL |
| Senior Affiliate Marketing Associate | Northlake, IL |
| Job Title | Location |
|---|---|
| Technical Support Specialist for Saas software company | Austin, TX |
| UX Design Intern | San Luis Obispo, CA |
| Sales Client Service Specialist | Peoria, AZ |
| Salon Manager/Stylist | Southfield, MI |
| Wellness Intern | Columbia, MD |
| Job Title | Location |
|---|---|
| Development Associate – Grants & Donor Communications | United States |
| Prospect Research Analyst | Houston, TX |
| WM Fiduciary Adv Spec (Lo) 2 | Palm Beach, FL |
| Development Research Analyst | United States |
| Development Director | Washington, DC |
Check out the latest job and internship postings in customer service.
jobs by
