Don’t you hate when a big game is coming on TV, but you can’t get service? This is a tale about a time when a Duke vs. UNC basketball game was slated to begin in 30 minutes, and my cable was not cooperating. After fiddling with the wires for awhile, I called my cable provider in a state of panic. I was immediately connected with a Customer Support Representative, who walked me through diagnosing the problem, as well as the steps to take to fix it. What a savior! Customer service employees assist customers before, during, and after they make a purchase and build a life-long relationship between them and the company.
Photo Credit: Flickr user adria.richards
Customer service is a series of activities designed to enhance the level of customer satisfaction. In most cases now it’s a new way of marketing a company. This means you’re responsible for providing quick, friendly customer service through accurate processing of orders, communication (answering general inquiries like pricing, products, scheduling), and coordinating with other departments to resolve inquires answering customers questions. The main goal is to build and maintain a business relationship with clients so as to promote customer loyalty.
The typical day for a customer service employee varies depending upon what field they’re in. Generally they work 8-5 and spend most of their time discussing with customers via e-mail, online chat, or phone: answering questions, or guiding them through the purchase process. You might also get together with other departments to talk about implementing changes due to the feedback they’re getting from customers. Another task you could encounter is updating the company’s FAQs. In addition you might spend some time logging your interactions.
On average, customer support representatives make between $22,000-$39,365 in their first year. Beyond that you can go on to become an Administrative Assistant ($21,000-$43,000), a Senior Customer Service Representative ($24,000-$53,000), or a Customer Service Supervisor ($21,000-$57,000).
Here are some hot spots for customer service employees:
To be in customer service you generally need a high school diploma. Beyond that it’s important you have great listening and communication skills.
If customer service still sounds like your cup of tea, here are a few things you should do to get started.
| Job Title | Location |
|---|---|
| Customer Analytics Manager | Boston, MA |
| Job Title | Location |
|---|---|
| Product Support Intern | New York, NY |
| Urban Outfitters: Social Media Coordinator | Media, PA |
| Social Media & Video Intern, Cambio | New York, NY |
| Community Management/ Social Media Interns | New York, NY |
| Social Media Specialist | Raleigh, NC |
| Job Title | Location |
|---|---|
| Social Media / Big Data Intelligence Analyst | Conshohocken, PA |
| Social Cloud CRM Presales Consultant | New York, NY |
| Job Title | Location |
|---|---|
| Mechanical Designer | Charlotte, NC |
| Environmental Associate | Indiana |
| Retail Sales - Verizon Wireless - Grand Chute WI | Grand Chute, WI |
| FT and PT Housekeepers, Floor Techs, and Laundry Aides | Canaan, CT |
| Finance & Accounting Internship Program Summer 2015 | United States |
| Job Title | Location |
|---|---|
| Sr. QA Automation Engineer | Menlo Park, CA |
| Associate Designer | Menlo Park, CA |
| Customer Success Managers | Menlo Park, CA |
| Vice President, Customer Success | Menlo Park, CA |
| Designer | Menlo Park, CA |
| Job Title | Location |
|---|---|
| Graphic Design Internship | New York, NY |
| Job Title | Location |
|---|---|
| Software Engineer - Big Data | San Francisco, CA |
| Software Engineer - Front-End | San Francisco, CA |
| Software Engineer - General | San Francisco, CA |
| Software Engineer | San Francisco, CA |
| Software Engineering Lead | San Francisco, CA |
| Job Title | Location |
|---|---|
| Customer Experience Internship | Brooklyn, NY |
| Social Content Marketing Associate | Brooklyn, NY |
| Retail Associate at Eyewear Shop-in-Shop at Azalea | San Francisco, CA |
| Keyholder at Eyewear Shop-in-Shop at Azalea | San Francisco, CA |
| Job Title | Location |
|---|---|
| Product Designer | New York, NY |
| Product Manager | New York, NY |
| Project Manager | New York, NY |
| Lead iOS Engineer | New York, NY |
| Software Engineer | New York, NY |
| Job Title | Location |
|---|---|
| User Experience Design Intern | San Francisco, CA |
| Product Manager Intern | San Francisco, CA |
| Community & Social Media Manager | San Francisco, CA |
| Office Manager | San Francisco, CA |
| Airport Operations Associate | San Francisco, CA |
| Job Title | Location |
|---|---|
| Game Designer, Experience | Framingham, MA |
| UI/UX Designer | Framingham, MA |
| Full-Stack Mobile Engineer | Framingham, MA |
| Lead 3D Artist - Generalist/Engine | Framingham, MA |
| Game Design Director | Boston, MA |
| Job Title | Location |
|---|---|
| Product Manager | San Francisco, CA |
| Office Assistant | San Francisco, CA |
| Customer Support | San Francisco, CA |
| Implementation Analyst | San Francisco, CA |
| Business Recruiter | San Francisco, CA |
| Job Title | Location |
|---|---|
| UpOut Marketing Intern (accepting students) | San Francisco, CA |
| Writing & Content Marketing Internship | San Francisco, CA |
| Merchant Relations Account Executive | San Francisco, CA |
| Backend Machine Learning Engineer | San Francisco, CA |
| Backend Machine Learning Engineer | Francisco, IN |
| Job Title | Location |
|---|---|
| Online and Email Content Coordinator | Los Angeles, CA |
| Virtual Business Development Intern (Student) – PAID | Kingston, RI |
| Onboard -Training Specialist | United States |
| Administrative Assistant | Bloomington, IN |
| Project Administration Specialist | San Antonio, TX |
| Job Title | Location |
|---|---|
| Outside Sales Representative | Chicago, IL |
| Back-End Web Developer (Internship) | Brooklyn, NY |
| Graphic Designer | Houston, TX |
| Web Designer - Marketing | Phoenix, AZ |
| Software Integrator | Lake Forest, CA |
| Job Title | Location |
|---|---|
| Search Engine Marketing Specialist | New York, NY |
| Senior Search Engine Marketing Specialist | New York, NY |
| Job Title | Location |
|---|---|
| Jr. Online Marketing Writer | Houston, TX |
| Customer Service Representative (Solutions Provider) | Houston, TX |
| HR Generalist | Houston, TX |
| VP of Marketing Analytics and Strategy | Houston, TX |
| Inside Sales Consultant (Design Consultant) | Houston, TX |
| Job Title | Location |
|---|---|
| Senior UX Designer | New Jersey |
| Xamarin Developer | Seattle, WA |
| Mobile App Developer (iOS/Android/Windows) | Piscataway, NJ |
| .Net/Mobile Web Developer | Centennial, CO |
| Junior C# Developer | Parsippany, NJ |
| Job Title | Location |
|---|---|
| Brand Marketing Intern | Omaha, NE |
| Merchandising Intern | Omaha, NE |
| Search Engine Marketing Intern | Omaha, NE |
| Quality Assurance Tester Intern | Omaha, NE |
| Web Application Developer Intern | Omaha, NE |
| Job Title | Location |
|---|---|
| Ecommerce transactional website | California |
| Job Title | Location |
|---|---|
| Associate Account Manager | New York, NY |
| Client Services Senior Account Manager | New York, NY |
| Senior Java Developer | New York, NY |
| Senior Analyst | New York, NY |
| Client Services Account Manager | New York, NY |
| Job Title | Location |
|---|---|
| Client Service Specialist | Chicago, IL |
| Project Manager | Chicago, IL |
| Product Marketing Manager | Chicago, IL |
| Database Administrator | Chicago, IL |
| Emmi Solutions - Product Marketing Manager | Chicago, IL |
| Job Title | Location |
|---|---|
| Java Portal Developer | Minneapolis, MN |
| Websphere/Weblogic/Middleware Consultant___Palo Alto, CA | Palo Alto, CA |
| Sr. Web Applications Developer | McLean, VA |
| Business Analyst with WCM | Newark, NJ |
| Intern - Software Engineering Consulting 2015 | Diamond Bar, CA |
| Job Title | Location |
|---|---|
| Summer Intern - Regulatory Affairs | Leesburg, VA |
| Summer Intern - Digital Marketing Communications | Leesburg, VA |
| Summer Intern - Stockroom | Leesburg, VA |
| Summer Intern - Pricing & Contracts | Leesburg, VA |
| Summer Intern - Quality Assurance | Leesburg, VA |
| Job Title | Location |
|---|---|
| Sales Representative | Tucson, AZ |
| Management Development Program, Sales Management Training | Fredericksburg, VA |
| Management Development Program, Claims Management Training | Fredericksburg, VA |
| Customer Service Representative | San Diego, CA |
| Management Development Program, Customer Service Management Training | Fredericksburg, VA |
| Job Title | Location |
|---|---|
| Professional Dog Trainer | Houston, TX |
| Software Specialist | Washington, DC |
| All Level Technicians - Automotive Techs - Ford / Mazda | Corpus Christi, TX |
| Automotive Techinician - A Level Tech - $1,500 Sign On Bonus | Belle Plaine, MN |
| Automotive Tech / B Level Tech - $1,500 Sign On Bonus | Belle Plaine, MN |
| Job Title | Location |
|---|---|
| Lead Software Engineer, Ruby on Rails | Boston, MA |
| Lead Software Engineer, Scrummaster | Boston, MA |
| Route Sales and Service Driver | West Chester, PA |
| Experienced Python Software Developer | San Diego, CA |
| Database Administrator, MySQL, Data Warehouse | Boston, MA |
| Job Title | Location |
|---|---|
| Interaction Designer | New York, NY |
| Shapeways Technology Intern | New York, NY |
| Site Reliability Engineer | New York, NY |
| UI Engineer | New York, NY |
| Software Engineer in Test | New York, NY |
| Job Title | Location |
|---|---|
| Sr. Advanced Manufacturing Engineer – Product Development | Cazenovia, NY |
| Supplier Quality Engineer | Ripon, WI |
| Software Engineer | Conklin, NY |
| Technical Sales | Longmont, CO |
| ME General Assembly Electrical Test Process Engineer | Auburn Hills, MI |
| Job Title | Location |
|---|---|
| SDET Intern | Bellevue, WA |
| Marketing Intern | Bellevue, WA |
| Accounting and Finance Intern | Bellevue, WA |
| Front End Developer Intern | Bellevue, WA |
| Executive Assistant | Bellevue, WA |
| Job Title | Location |
|---|---|
| Staff Research Associate II | San Francisco, CA |
| Counselor Intern (LCDC intern) | Odessa, TX |
| Summer Day Camp Leader I and II | Des Moines, WA |
| Upstate New York General Surgery | New York |
| Principal Trainer II | Milwaukee, WI |
| Job Title | Location |
|---|---|
| Marketing Strategy Intern | Olmsted Falls, OH |
| Supply Chain Intern | Strongsville, OH |
| Applications Sales Representative V | United States |
| Public Relations Supervisor | Milwaukee, WI |
| Search Specialist, SEM | Chicago, IL |
| Job Title | Location |
|---|---|
| Sales Manager | Raleigh, NC |
| Strategic Account Manager - Government | Raleigh, NC |
| Strategic Account Manager - Insurance | Raleigh, NC |
| Marketing Assistant | Raleigh, NC |
| Human Resources Coordinator | Raleigh, NC |
| Job Title | Location |
|---|---|
| Photo Editor Intern | Washington, DC |
| Research Associate (Temporary Assignment) | Irvine, CA |
| Field Researcher - Garland / Richardson / Rowlett | Dallas, TX |
| Brand Strategist and Writer | Minneapolis, MN |
| Event Producer | Washington, DC |
| Job Title | Location |
|---|---|
| Growth Intern | San Francisco, CA |
| Product Designer | San Francisco, CA |
| Risk Engineer | San Francisco, CA |
| Payments Engineer | San Francisco, CA |
| Front-end Engineer | San Francisco, CA |
| Job Title | Location |
|---|---|
| Growth Advisor | Santa Barbara, CA |
| Senior Software Engineer | Santa Barbara, CA |
| Senior Software Quality Assurance Engineer | Santa Barbara, CA |
| Software Engineer Intern - Summer 2015 | Santa Barbara, CA |
| Product Manager | Santa Barbara, CA |
| Job Title | Location |
|---|---|
| UX Visual Design Intern | San Luis Obispo, CA |
| Spa Membership Sales Associate | Costa Mesa, CA |
| Assistant Manager - Massage Studio (Sales Experience Preferred) | Boston, MA |
| Wellness Intern | Columbia, MD |
| Part Time Intern/Office Admin | Fort Lee, NJ |
| Job Title | Location |
|---|---|
| Software Technical Support Representative | Austin, TX |
| Development Research Analyst | United States |
| Development Associate – Grants & Donor Communications | United States |
| WM Fiduciary Adv Spec (Lo) 2 | Palm Beach, FL |
| Nonprofit Research / Outreach | El Segundo, CA |
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