Don’t you hate when a big game is coming on TV, but you can’t get service? This is a tale about a time when a Duke vs. UNC basketball game was slated to begin in 30 minutes, and my cable was not cooperating. After fiddling with the wires for awhile, I called my cable provider in a state of panic. I was immediately connected with a Customer Support Representative, who walked me through diagnosing the problem, as well as the steps to take to fix it. What a savior! Customer service employees assist customers before, during, and after they make a purchase and build a life-long relationship between them and the company.
Photo Credit: Flickr user adria.richards
Customer service is a series of activities designed to enhance the level of customer satisfaction. In most cases now it’s a new way of marketing a company. This means you’re responsible for providing quick, friendly customer service through accurate processing of orders, communication (answering general inquiries like pricing, products, scheduling), and coordinating with other departments to resolve inquires answering customers questions. The main goal is to build and maintain a business relationship with clients so as to promote customer loyalty.
The typical day for a customer service employee varies depending upon what field they’re in. Generally they work 8-5 and spend most of their time discussing with customers via e-mail, online chat, or phone: answering questions, or guiding them through the purchase process. You might also get together with other departments to talk about implementing changes due to the feedback they’re getting from customers. Another task you could encounter is updating the company’s FAQs. In addition you might spend some time logging your interactions.
On average, customer support representatives make between $22,000-$39,365 in their first year. Beyond that you can go on to become an Administrative Assistant ($21,000-$43,000), a Senior Customer Service Representative ($24,000-$53,000), or a Customer Service Supervisor ($21,000-$57,000).
Here are some hot spots for customer service employees:
To be in customer service you generally need a high school diploma. Beyond that it’s important you have great listening and communication skills.
If customer service still sounds like your cup of tea, here are a few things you should do to get started.
| Job Title | Location |
|---|---|
| Fashion-Tech Startup Seeks Intern for Social Media & Operations | Santa Monica, CA |
| Fashion-Tech Startup Seeks Intern for Marketing & Operations | Santa Monica, CA |
| Dedicated Customer Support Representative | Santa Monica, CA |
| Job Title | Location |
|---|---|
| Client Services Intern | Manhattan, NY |
| Client Services Account Rep | Manhattan, NY |
| Client Partner | New York, NY |
| Client Services Account Manager | Manhattan, NY |
| Sales Executive | Manhattan, NY |
| Job Title | Location |
|---|---|
| Communications Intern | Austin, TX |
| Mobile Research Intern | San Antonio, TX |
| UI/UX Designer | Austin, TX |
| Junior Developer (OOP) | Austin, TX |
| Launch Manager | Austin, TX |
| Job Title | Location |
|---|---|
| Medical Artist | Chicago, IL |
| Help Desk Analyst | New Providence, NJ |
| Multimedia Health Writer/Production Intern | Chicago, IL |
| Client Services Associate | Chicago, IL |
| Patient Engagement Strategist | Chicago, IL |
| Job Title | Location |
|---|---|
| Java / Open Source Developers | Minnetonka, MN |
| Solution Architect - Client Side Development | Minneapolis, MN |
| Java Developers | Glen Allen, VA |
| OPT Student Java Job | Edison, NJ |
| Application Architect | Philadelphia, PA |
| Job Title | Location |
|---|---|
| Summer Intern | Leesburg, VA |
| Product Manager - Spine | Southeastern, PA |
| Product Manager - Orthopedics | Dallas, TX |
| Job Title | Location |
|---|---|
| Sales Representative | Fredericksburg, VA |
| Software Engineer - Web Applications | Denver, CO |
| Customer Service Representative | Fredericksburg, VA |
| Claims Representative | Buffalo, NY |
| Research Assistant | Fresno, CA |
| Job Title | Location |
|---|---|
| Experienced Pet Groomer & Stylist | Katy, TX |
| Intern | West Caldwell, NJ |
| Business Intelligence (BI) Analyst | Cleveland, OH |
| Digital Compliance Coordinator | Aliso Viejo, CA |
| Corporate Business Intern | Mahwah, NJ |
| Job Title | Location |
|---|---|
| Sales Manager | Modesto, CA |
| Ballet Partnerships Director | Albany, NY |
| Buyer | Round Rock, TX |
| Tax Professional - Global Transfer Pricing | Armonk, NY |
| ERP Inside Sales Representatives - All Experience Levels | Chicago, IL |
| Job Title | Location |
|---|---|
| Technology Intern | New York, NY |
| Need 3D Modeling and CAD Service | Worcester, MA |
| Need 3D Modeling and CAD Service | Worcester, MA |
| Manufacturing Operations Team Lead - NYC (will pay to relocate) | New York, NY |
| Product Manager, Systems | New York, NY |
| Job Title | Location |
|---|---|
| WAREHOUSE JOBS - Entry Level - Training Available | United States |
| Digital/Analog Design Engineering - 727288 | Hillsboro, OR |
| Intern | West Caldwell, NJ |
| Student Advisor for Summer Program | Granby, MA |
| Bankruptcy Litigation Legal Assistant/Legal Secretary | Albany, NY |
| Job Title | Location |
|---|---|
| Limeade Summer Intern Program | Bellevue, WA |
| Assistant Manager | Robertsdale, AL |
| Team Member | Robertsdale, AL |
| Crew Members | Township of Howell, NJ |
| Car Hopper/Skater | Township of Howell, NJ |
| Job Title | Location |
|---|---|
| Summer Bio & Chem Teacher | Fremont, CA |
| Product Management Intern | Atlanta, GA |
| Kids II Internships | Atlanta, GA |
| Product Design Intern, Baby Toy | Atlanta, GA |
| Marriage Family Therapist Intern | Jackson, CA |
| Job Title | Location |
|---|---|
| LEAN Intern | Strongsville, OH |
| Marketing Strategy Intern | Olmsted Falls, OH |
| Product Management Intern | Township of Olmsted, OH |
| Product Management Intern | Olmsted Falls, OH |
| Engineering Intern - Systems | Township of Olmsted, OH |
| Job Title | Location |
|---|---|
| Manager Of Integrations | Raleigh, NC |
| Sales Manager | Raleigh, NC |
| Associate Software Developer | Raleigh, NC |
| Market Research Analyst Internship | Raleigh, NC |
| Entry Level Internship | Raleigh, NC |
| Job Title | Location |
|---|---|
| Interactive Design Intern | Washington, DC |
| Payroll Assistant | Washington, DC |
| Project Manager | Minneapolis, MN |
| Physician Seeking a BC/BE Family Medicine physician to join our Urgent Care/Walk in Beautiful Northern Minnesota! | Minnesota |
| Physician Seeking a Med/Peds physician in Beautiful Northern Minnesota! | Minnesota |
| Job Title | Location |
|---|---|
| Data Scientist | New York, NY |
| Product Designer | New York, NY |
| Back-End Engineer | New York, NY |
| Front-End Engineer | New York, NY |
| Back-End Engineer | San Francisco, CA |
| Job Title | Location |
|---|---|
| Account Executive | Santa Barbara, CA |
| Software Development Intern | Santa Barbara, CA |
| Business Analyst | Santa Barbara, CA |
| User Experience Data Researcher | Santa Barbara, CA |
| Financial Analyst | Santa Barbara, CA |
| Job Title | Location |
|---|---|
| Fitness Trainer Internship | Milford, CT |
| Studio Manager - Luxury Fitness | New York, NY |
| Sales/Marketing Internship | Milford, CT |
| User Experience (UX) Research Recruiter Intern | San Luis Obispo, CA |
| Data Analyst | San Luis Obispo, CA |
| Job Title | Location |
|---|---|
| Public Relations Intern | Washington, DC |
| Newsperson/Investigative Reporter | Washington, DC |
| Public Relations Intern | Williamsburg, VA |
| Associate, IMD022414MEPWM | Seattle, WA |
| Development Associate | Washington, DC |
| Job Title | Location |
|---|---|
| Assistant Manager, Retail - 2 Washington Stores | Chicago, IL |
| Human Resources Manager | Ogden, UT |
| Senior Apparel Designer - Fashion Industry Opportunity | California |
| Account Executive - Luxury Apparel | New York, NY |
| Job Title | Location |
|---|---|
| UberX Driving Partner | Trenton, NJ |
| Bootcamp Trainer | San Francisco, CA |
| Personal Trainer | San Francisco, CA |
| Strength and Conditioning Coach | San Francisco, CA |
| Personal Trainer/Group Fitness Instructor | San Francisco, CA |
| Job Title | Location |
|---|---|
| Growth Hacker / Creative Marketing Pro | Mountain View, CA |
| Food Photographer | Seattle, WA |
| Designer | San Francisco Bay Area, CA |
| City General Manager | Washington, DC |
| Warehouse Crew Member | San Francisco Bay Area, CA |
| Job Title | Location |
|---|---|
| Online Marketing Intern | Eden Prairie, MN |
| IT Java Intern | Eden Prairie, MN |
| Online Marketing Intern | Eden Prairie, MN |
| Need stained glass | Lakewood, WA |
| IT Business Analyst Intern | Eden Prairie, MN |
| Job Title | Location |
|---|---|
| Residential Housekeeper | Miami, FL |
| City Operations Manager | Minneapolis, MN |
| House Cleaner - Maintenance / Janitorial Services Housekeeper | Washington, DC |
| Independent Cleaning Professional - Maintenance / Janitorial Services Housekeeper | Denver, CO |
| Professional Cleaner - Maintenance / Janitorial Services Housekeeper | Denver, CO |
| Job Title | Location |
|---|---|
| 2014 Customer Care Representative - Brick and Mortar- Rapid City, SD | Rapid City, SD |
| Summer Intern, Business Development & Design | New York, NY |
| Social Media Manager | Delray Beach, FL |
| Mechanical Maintenance Technician | Memphis, TN |
| Software QA Engineer - Desktop Apps | Denver, CO |
| Job Title | Location |
|---|---|
| City Launcher | United States |
| City Manager (Seattle) | Seattle, WA |
| General Manager (Multiple Cities) | Chicago, IL |
| Data Scientist | San Francisco, CA |
| UI/UX & Visual Designer | San Francisco, CA |
| Job Title | Location |
|---|---|
| Software Development Internship | Ithaca, NY |
| Junior iOS Developer | Ithaca, NY |
| iOS Developer | Ithaca, NY |
| Front-End Web Developer | Ithaca, NY |
| Junior Rails Engineer | Ithaca, NY |
| Job Title | Location |
|---|---|
| Community Dental Health Coordinator | Los Angeles, CA |
| Outside Sales Representative base + commission weekly | Morris, NJ |
| Manager, Global Communications | San Francisco, CA |
| Global Services Agent | Austin, TX |
| Live in Nanny/housekeeper | Santa Ana, CA |
| Job Title | Location |
|---|---|
| Internship, Human Resources | Atlanta, GA |
| Principal Research Analyst | New York, NY |
| Seasonal Sales Associate | Chatham, MA |
| Summer Fashion Design Intern | King of Prussia, PA |
| Retail and Restaurant Openings | Charlotte, NC |
| Job Title | Location |
|---|---|
| Provisions Food Stylist & Sourcing Associate | New York, NY |
| Job Title | Location |
|---|---|
| Video Production Intern | Mebane, NC |
| Mobile Media Ops Manager | Santa Monica, CA |
| Associate Designer | Santa Monica, CA |
| Member Services Associate | Santa Monica, CA |
| Director of Design | Santa Monica, CA |
| Job Title | Location |
|---|---|
| BidPal Assistant - Louisville, KY | Louisville, KY |
| SECRETARY III | Neptune City, NJ |
| Sales & Events Area Director - Central Florida | Tampa, FL |
| Event Manager - Raleigh, NC | Raleigh, NC |
| Seasonal Technical Lead - Miami | Miami, FL |
| Job Title | Location |
|---|---|
| Subject Editor | Cambridge, MA |
| VP, Business Development, Key Accounts - Media & Entertainment | New York, NY |
| Medical Education Fellow | Cambridge, MA |
| Editorial Review Board | Cambridge, MA |
| Marketing Manager | Cambridge, MA |
| Job Title | Location |
|---|---|
| KLLM Transport Services, LLC - Trucking - Independent Contractors - Paid Plates, Permits, and Tolls | United States |
| OPC MANAGER - LAKE TAHOE NEVADA | Zephyr Cove, NV |
| CDL A Flatbed Lease Purchase Program (4234404) | Allentown, PA |
| CDL A Flatbed Owner Operators (4234793) | Palm Coast, FL |
| KLLM Transport Services, LLC - Trucking - Independent Contractors - Southeast Regional, Great Benefits! | Louisiana |
| Job Title | Location |
|---|---|
| Lead or Manager of Client Care / E-Commerce Fashion | Burlingame, CA |
| Support Intern | New York, NY |
| Business Development Intern - Summer | Foster City, CA |
| Salesforce Administrator / Developer | Evergreen, CO |
| Community Product Manager | San Francisco, CA |
| Job Title | Location |
|---|---|
| Sales & Operations Planning Associate | New York, NY |
| Designer - Fashion Industry Opportunity | New York, NY |
| Barber | New York, NY |
| Designer | New York, NY |
| Customer Experience Associate | New York, NY |
| Job Title | Location |
|---|---|
| UI Intern | San Francisco, CA |
| Customer Support Supervisor | San Francisco, CA |
| Email Marketing Manager | San Francisco, CA |
| Partner Communication Manager | San Francisco, CA |
| VP of Marketing | San Francisco, CA |
| Job Title | Location |
|---|---|
| Media & Content Intern | Cincinnati, OH |
| Content & Media Intern | Cincinnati, OH |
| Real Estate Firm seeks P-T Marketing Assistant-InDesign! | Baltimore, MD |
| Marketing Intern - E-mail Marketing, Social Media & Event Planning | Cincinnati, OH |
| Marketing Assistant | Baltimore, MD |
| Job Title | Location |
|---|---|
| Inside Sales Manager | New York, NY |
| Principal Research Analyst | New York, NY |
| Marketing Coordinator | New York, NY |
| Assembler B | Costa Mesa, CA |
| Public Relations Manager | New York, NY |
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