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Don’t you hate when a big game is coming on TV, but you can’t get service? This is a tale about a time when a Duke vs. UNC basketball game was slated to begin in 30 minutes, and my cable was not cooperating. After fiddling with the wires for awhile, I called my cable provider in a state of panic. I was immediately connected with a Customer Support Representative, who walked me through diagnosing the problem, as well as the steps to take to fix it. What a savior! Customer service employees assist customers before, during, and after they make a purchase and build a life-long relationship between them and the company.
Customer service is a series of activities designed to enhance the level of customer satisfaction. In most cases now it’s a new way of marketing a company. This means you’re responsible for providing quick, friendly customer service through accurate processing of orders, communication (answering general inquiries like pricing, products, scheduling), and coordinating with other departments to resolve inquires answering customers questions. The main goal is to build and maintain a business relationship with clients so as to promote customer loyalty.
The typical day for a customer service employee varies depending upon what field they’re in. Generally they work 8-5 and spend most of their time discussing with customers via e-mail, online chat, or phone: answering questions, or guiding them through the purchase process. You might also get together with other departments to talk about implementing changes due to the feedback they’re getting from customers. Another task you could encounter is updating the company’s FAQs. In addition you might spend some time logging your interactions.
On average, customer support representatives make between $22,000-$39,365 in their first year. Beyond that you can go on to become an Administrative Assistant ($21,000-$43,000), a Senior Customer Service Representative ($24,000-$53,000), or a Customer Service Supervisor ($21,000-$57,000).
Here are some hot spots for customer service employees:
To be in customer service you generally need a high school diploma. Beyond that it’s important you have great listening and communication skills.
If customer service still sounds like your cup of tea, here are a few things you should do to get started.
|eCommerce Specialist - Demonstrated Sales Success of $1M+||Sonoma, CA|
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|Social Media Community Manager / Outreach||Manhattan Beach, CA|
|Principal Social Media Strategist||Washington, DC|
|Part-Time/Freelance Social Media Assistant||New York, NY|
|Social Media / Big Data Intelligence Analyst||Conshohocken, PA|
|Business Development Representative - Big Data Analytics||Conshohocken, PA|
|Social Cloud CRM Presales Consultant||New York, NY|
|Director of Service Center Operations||Cleveland, OH|
|Auto Property Damage Claim Professional Trainee-Rancho Cordova/Sacramento, California||Rancho Cordova, CA|
|Inside Property Claim Professional Trainee-Rancho Cordova/Sacramento, California||Rancho Cordova, CA|
|Workers' Compensation Claim Professional Trainee-Rancho Cordova/Sacramento, California||Rancho Cordova, CA|
|Project Administration Specialist||San Antonio, TX|
|Communications Intern Help us help our customers market their spaces through the internet and social media Location: Austin||Austin, TX|
|UI/UX Designer Location: Austin||Austin, TX|
|Team Lead, Engineering Location: Austin||Austin, TX|
|Customer Experience Manager Location (respectively): Dallas, Houston, San Antonio||Austin, TX|
|Senior Developer; Python Location: Austin||Austin, TX|
|Management Development Program, Sales Management Training||Fredericksburg, VA|
|Software Engineer||Denver, CO|
|User Experience (UX) Careers||San Mateo, CA|
|Management Development Program, Customer Service Management Training||Fredericksburg, VA|
|Sales Representative||Tucson, AZ|
|Manager of Inventory Control & Reverse Logistics||Cleveland, OH|
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|Software Developer - Cloud Services||Culver City, CA|
|Software Developer||Culver City, CA|
|Automotive Technicians / All Level Auto Techs - SIGN ON BONUS||Rosenberg, TX|
|Outside Machinist - Journey Level - KTN||Ketchikan, AK|
|Outside Machinist - Associate 2,3,4 - KTN||Ketchikan, AK|
|Project Managers - Architects or Engineers - Property Condition Assessment (PCA) - Facility Assessment||Dallas, TX|
|Estimator - Modular Operations - Houston, TX||Houston, TX|
|Bankruptcy Legal Assistant||Grove City, OH|
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