Don’t you hate when a big game is coming on TV, but you can’t get service? This is a tale about a time when a Duke vs. UNC basketball game was slated to begin in 30 minutes, and my cable was not cooperating. After fiddling with the wires for awhile, I called my cable provider in a state of panic. I was immediately connected with a Customer Support Representative, who walked me through diagnosing the problem, as well as the steps to take to fix it. What a savior! Customer service employees assist customers before, during, and after they make a purchase and build a life-long relationship between them and the company.
Photo Credit: Flickr user adria.richards
Customer service is a series of activities designed to enhance the level of customer satisfaction. In most cases now it’s a new way of marketing a company. This means you’re responsible for providing quick, friendly customer service through accurate processing of orders, communication (answering general inquiries like pricing, products, scheduling), and coordinating with other departments to resolve inquires answering customers questions. The main goal is to build and maintain a business relationship with clients so as to promote customer loyalty.
The typical day for a customer service employee varies depending upon what field they’re in. Generally they work 8-5 and spend most of their time discussing with customers via e-mail, online chat, or phone: answering questions, or guiding them through the purchase process. You might also get together with other departments to talk about implementing changes due to the feedback they’re getting from customers. Another task you could encounter is updating the company’s FAQs. In addition you might spend some time logging your interactions.
On average, customer support representatives make between $22,000-$39,365 in their first year. Beyond that you can go on to become an Administrative Assistant ($21,000-$43,000), a Senior Customer Service Representative ($24,000-$53,000), or a Customer Service Supervisor ($21,000-$57,000).
Here are some hot spots for customer service employees:
To be in customer service you generally need a high school diploma. Beyond that it’s important you have great listening and communication skills.
If customer service still sounds like your cup of tea, here are a few things you should do to get started.
| Job Title | Location |
|---|---|
| Engineering Internship | San Francisco, CA |
| Customer Success Manager | San Francisco, CA |
| Community and Team Ops Lead | San Francisco, CA |
| Director of Sales | San Francisco, CA |
| Software Engineer - Experience Project | San Francisco, CA |
| Job Title | Location |
|---|---|
| Content Marketing Associate | Brooklyn, NY |
| Customer Experience Retail Associate (Brooklyn) | Brooklyn, NY |
| Customer Experience Team Lead | Brooklyn, NY |
| Job Title | Location |
|---|---|
| Business Development Associate | New York, NY |
| Customer Service and Chef Team intern | New York, NY |
| Product Designer | New York, NY |
| Product Manager - Growth | New York, NY |
| Director of Marketing: Acquisition, Retention and Analytics | New York, NY |
| Job Title | Location |
|---|---|
| Financial Planning & Analysis Intern - San Francisco | San Francisco, CA |
| Product Manager Intern | San Francisco, CA |
| Airport Operations Associate | San Francisco, CA |
| Product Manager Intern | San Francisco, CA |
| User Experience Design Intern | San Francisco, CA |
| Job Title | Location |
|---|---|
| Gameplay/Server Engineer | Boston, MA |
| Front-end Engineer - Mobile/Tablet | Boston, MA |
| Support Manager | Boston, MA |
| Game System Designer - Star Trek | Boston, MA |
| Full-Stack Web Developer | Boston, MA |
| Job Title | Location |
|---|---|
| Intern (Engineering) | San Francisco, CA |
| Account Executive | San Francisco, CA |
| Assistant to the CEO | San Francisco, CA |
| Product Manager | San Francisco, CA |
| Recruiter | San Francisco, CA |
| Job Title | Location |
|---|---|
| Community Manager, Operations & Customer Loyalty INTERN - SF | San Francisco, CA |
| Community Manager, Operations & Customer Loyalty - SF | San Francisco, CA |
| UpOut Event & Brand Ambassador | San Francisco, CA |
| Customer Happiness & Support - SF | San Francisco, CA |
| Merchant Relations (Paid Training to Full Time) | San Francisco, CA |
| Job Title | Location |
|---|---|
| Content Specialist | Redwood City, CA |
| Need moon bounce rental services | New Lenox, IL |
| Tactical Marketing Intern | Golden, CO |
| Tactical Marketing Intern | Golden, CO |
| Project Manager, Content Distribution | San Mateo, CA |
| Job Title | Location |
|---|---|
| Need graphic design | San Francisco, CA |
| PHP Developer | Bethel, CT |
| Software Integrator | Lake Forest, CA |
| Back-End Web Developer (Internship) | Brooklyn, NY |
| Mid Level PHP Developer for Market Research Company | New York, NY |
| Job Title | Location |
|---|---|
| Sports Writing & Data Internship: New York City | New York, NY |
| Customer Service Representative for High Growth E-Commerce Company | New York, NY |
| Digital Marketing Intern @Fast Growing Start-Up! | New York, NY |
| Job Title | Location |
|---|---|
| Data Analyst | Houston, TX |
| Creative Director | Houston, TX |
| GC SALES DESIGN CONSULTANT 1 ) TX - Houston | Houston, TX |
| Online Merchandising UI Designer | Houston, TX |
| Director of Marketing Analytics and Strategy | Houston, TX |
| Job Title | Location |
|---|---|
| Mobile Developer - iOS, Objective C, C++, Xamarin (Research Scientist I) ICL 706 | Atlanta, GA |
| Partner Manager Intern | San Francisco, CA |
| Sr. Software Engineer [C#/.Net/XMPP] | Herndon, VA |
| Technology Evangelist | Waltham, MA |
| Business Development Intern | San Francisco, CA |
| Job Title | Location |
|---|---|
| ONLINE CONTENT MANAGEMENT SPECIALIST | Calhoun, GA |
| Applications Support Intern | Omaha, NE |
| Customer Care Training Assistant | Omaha, NE |
| Online Account Coordinator | New York, NY |
| Seasonal Distribution Center Associate | Monroe, OH |
| Job Title | Location |
|---|---|
| Fashion-Tech Startup Seeks Intern for Marketing & Operations | Santa Monica, CA |
| E-Commerce Merchandising Associate | Santa Monica, CA |
| Office Manager | Santa Monica, CA |
| Customer Support Representative | Santa Monica, CA |
| Editorial Director | Santa Monica, CA |
| Job Title | Location |
|---|---|
| Partnership and Agency Manager | Manhattan, NY |
| Retail Sales Director | New York, NY |
| CPG Sales Director | New York, NY |
| Client Services Senior Account Manager | New York, NY |
| Job Title | Location |
|---|---|
| Mobile Research Intern | San Antonio, TX |
| Communications Intern | Austin, TX |
| Customer Experience Manager | Austin, TX |
| UI/UX Designer | Austin, TX |
| Launch Manager | Austin, TX |
| Job Title | Location |
|---|---|
| Procurement Buyer | Madison, WI |
| Senior Brand Marketing Manager | Madison, WI |
| Agile Business Analyst | Chicago, IL |
| Interface Specialist | Chicago, IL |
| Software Quality Assurance Associate | Chicago, IL |
| Job Title | Location |
|---|---|
| Java / Open Source Developers | Minnetonka, MN |
| Online Marketing Manager | Washington, DC |
| Business Analyst | Cedar Rapids, IA |
| Specialist, Web Content | Camp Hill, PA |
| Software Developer (209374) | Frederick, MD |
| Job Title | Location |
|---|---|
| Database Marketing Assistant | Leesburg, VA |
| SolidWorks Designer | Leesburg, VA |
| Marketing Communications Manager | United States |
| Design Checker | Leesburg, VA |
| Credit and Collections Associate | Leesburg, VA |
| Job Title | Location |
|---|---|
| Management Development Program, Management Training | Tucson, AZ |
| Management Development Program, Claims Management Training | Fredericksburg, VA |
| Sales Representative | Tucson, AZ |
| Product Modeling Analyst II | Chevy Chase, MD |
| Viral Content Intern | New York, NY |
| Job Title | Location |
|---|---|
| Outside Sales Representative | Phoenix, AZ |
| Sales People / Paid Internship - $1,000 Sign On Bonus | Lebanon, NH |
| Business Intelligence Manager | Culver City, CA |
| Sales Operations Intern | Mahwah, NJ |
| Class B CDL Driver in LaGrange Co.,In. | Lagrange, IN |
| Job Title | Location |
|---|---|
| Application Specialist, Datafeeds (S&P Capital IQ) | New York, NY |
| Tax Preparer | San Rafael, CA |
| Accounts Receivable Analyst - Entry Level | Roswell, GA |
| Need a Female Personal Trainer | Columbus, IN |
| Ballet Program Director | Pittsfield, MA |
| Job Title | Location |
|---|---|
| Technology Intern | New York, NY |
| Vendor Operations Manager, Supply Chain / The Worlds Leading 3d Printing Marketplace And Community | New York, NY |
| Customer Service Intern | New York, NY |
| Interaction Designer | New York, NY |
| Public Relations Associate | New York, NY |
| Job Title | Location |
|---|---|
| Designer | Milwaukee, WI |
| Diesel Technician/Mechanic II | South Bend, IN |
| Diesel Mechanic/Technician All Levels | La Porte, IN |
| Piping Designer | Sturgeon Bay, WI |
| Mechanical Drafter | Sturgeon Bay, WI |
| Job Title | Location |
|---|---|
| UX Research Intern | Bellevue, WA |
| Limeade Summer Intern Program | Bellevue, WA |
| Team Member | Grand Prairie, TX |
| UX Research Intern | Bellevue, WA |
| Assistant Managers | Township of Howell, NJ |
| Job Title | Location |
|---|---|
| Donor Relations Officer II - Special Events | Cincinnati, OH |
| Software Development Engineer II | Springfield, MO |
| Personal Banker 2, 3 or 4 FT (40 hours) - Okeechobee | Okeechobee, FL |
| Product Management Intern | Atlanta, GA |
| Product Management Intern | Atlanta, GA |
| Job Title | Location |
|---|---|
| Trade Show Assistant | Olmsted Falls, OH |
| Manager, Database Marketing | Cleveland, OH |
| Digital Marketing Manager, Global | Cleveland, OH |
| Digital Marketing Coordinator, International | Cleveland, OH |
| Manager, Program Management Office | Cleveland, OH |
| Job Title | Location |
|---|---|
| Inside Sales Representative | Raleigh, NC |
| Sales Manager | Raleigh, NC |
| Inside Sales Director | Raleigh, NC |
| Market Research Analyst Intern | Raleigh, NC |
| Market Research Analyst Internship | Raleigh, NC |
| Job Title | Location |
|---|---|
| Resource Coordinator | Minneapolis, MN |
| Director of Business Development - Dallas | Dallas, TX |
| Part-Time Research Associate | Chantilly, VA |
| Physician 2 NEW Family Practice Opportunities in Beautiful Northern Minnesota! | Minnesota |
| Senior Consultant | Houston, TX |
| Job Title | Location |
|---|---|
| Growth Intern | San Francisco, CA |
| Product Designer | San Francisco, CA |
| Communications Manager | San Francisco, CA |
| Payments Engineer | San Francisco, CA |
| Ops Engineer | San Francisco, CA |
| Job Title | Location |
|---|---|
| Customer Success Manager | Santa Barbara, CA |
| Account Executive | Santa Barbara, CA |
| Sales Development Representative - Corporate | Santa Barbara, CA |
| User Experience Researcher | Santa Barbara, CA |
| User Experience Designer | Santa Barbara, CA |
| Job Title | Location |
|---|---|
| Exceptional Lead Sales Client Specialist | Peoria, AZ |
| Events Intern @ MINDBODY, Inc | San Luis Obispo, CA |
| Studio Manager - Scarsdale | Scarsdale, NY |
| Yoga Instructor - Studio | Westborough, MA |
| Product Marketing Research Intern | San Luis Obispo, CA |
| Job Title | Location |
|---|---|
| NGO Communications and Administration Coordinator 2 years experience | Washington, DC |
| Development & Research Coordinator, Major Gifts | New York, NY |
| Research Analyst, Prospect Identification | Cambridge, MA |
| Academic & Program Coordinator | Plant City, FL |
| Research Analyst, Prospect Identification | Cambridge, MA |
| Job Title | Location |
|---|---|
| Sales Analyst - Fashion Industry Opportunity | Vancouver, WA |
| Videographer, Editor, Photographer - Fashion Industry Opportunity | Vancouver, WA |
| Production Planner - Fashion Industry Opportunity | Vancouver, WA |
| Assistant Manager, Retail - 2 Washington Stores | Chicago, IL |
| Retail Sales Associate, Key Holder - Part Time | Castle Rock, CO |
| Job Title | Location |
|---|---|
| Lead Parking Valet | San Francisco, CA |
| Account Support | San Francisco, CA |
| full-time chefs/caterers soma/south beach) | San Francisco, CA |
| Courier Community Manager | Philadelphia, PA |
| Part-Time Driver - Make $500 Driving Your Own Car. Flexible Hours. | Stephens City, VA |
| Job Title | Location |
|---|---|
| City General Manager | New York, NY |
| Head of Growth | San Francisco, CA |
| Culinary Manager | New York, NY |
| Delivery Driver | San Francisco Bay Area, CA |
| Software Engineer | San Francisco Bay Area, CA |
| Job Title | Location |
|---|---|
| Order Capture At Home Agent | Eden Prairie, MN |
| Customer Service Intern | Eden Prairie, MN |
| Customer Service Representative (CSR BG) | Eden Prairie, MN |
| Customer Service Representative | Eden Prairie, MN |
| Invicta Watch Guest Host | Eden Prairie, MN |
| Job Title | Location |
|---|---|
| House Cleaner - Maintenance / Janitorial Services Housekeeper | Cherry Hill, NJ |
| Designer | San Francisco, CA |
| Data Analyst | San Francisco, CA |
| Designer | San Francisco, CA |
| Community Manager | New York, NY |
| Job Title | Location |
|---|---|
| Production Manager | Milwaukee, WI |
| Sundry Category Manager | Cranberry, PA |
| Need Animal Behavior Modification Services | West Orange, NJ |
| Programmer II | Salt Lake City, UT |
| Software Product Manager (Framingham, MA or Redwood City, CA) | Framingham, MA |
| Job Title | Location |
|---|---|
| Product Manager | San Francisco, CA |
| City Manager - Atlanta | Atlanta, GA |
| City Launcher | United States |
| Data Scientist | San Francisco, CA |
| UI/UX & Visual Designer | San Francisco, CA |
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