Don’t you hate when a big game is coming on TV, but you can’t get service? This is a tale about a time when a Duke vs. UNC basketball game was slated to begin in 30 minutes, and my cable was not cooperating. After fiddling with the wires for awhile, I called my cable provider in a state of panic. I was immediately connected with a Customer Support Representative, who walked me through diagnosing the problem, as well as the steps to take to fix it. What a savior! Customer service employees assist customers before, during, and after they make a purchase and build a life-long relationship between them and the company.
Photo Credit: Flickr user adria.richards
Customer service is a series of activities designed to enhance the level of customer satisfaction. In most cases now it’s a new way of marketing a company. This means you’re responsible for providing quick, friendly customer service through accurate processing of orders, communication (answering general inquiries like pricing, products, scheduling), and coordinating with other departments to resolve inquires answering customers questions. The main goal is to build and maintain a business relationship with clients so as to promote customer loyalty.
The typical day for a customer service employee varies depending upon what field they’re in. Generally they work 8-5 and spend most of their time discussing with customers via e-mail, online chat, or phone: answering questions, or guiding them through the purchase process. You might also get together with other departments to talk about implementing changes due to the feedback they’re getting from customers. Another task you could encounter is updating the company’s FAQs. In addition you might spend some time logging your interactions.
On average, customer support representatives make between $22,000-$39,365 in their first year. Beyond that you can go on to become an Administrative Assistant ($21,000-$43,000), a Senior Customer Service Representative ($24,000-$53,000), or a Customer Service Supervisor ($21,000-$57,000).
Here are some hot spots for customer service employees:
To be in customer service you generally need a high school diploma. Beyond that it’s important you have great listening and communication skills.
If customer service still sounds like your cup of tea, here are a few things you should do to get started.
| Job Title | Location |
|---|---|
| Counter Associate - NYC Stores | New York, NY |
| Creative Internship | New York, NY |
| Customer Happiness Associate | New York, NY |
| Shift Supervisor - Garden State Plaza | Paramus, NJ |
| Store Manager - Garden State Plaza | Paramus, NJ |
| Job Title | Location |
|---|---|
| Marketing Director | Silver Spring, MD |
| Online Marketing Manager/Profit Center Manager | San Antonio, TX |
| Automotive Digital Account Executive | Sacramento, CA |
| PR Account Executive/Senior Account Executive (B2B) | Boston, MA |
| Product Manager | Agoura Hills, CA |
| Job Title | Location |
|---|---|
| Marketing Intern | Herndon, VA |
| Outside Sales-Well funded Internet Startup (Online Ad Sales) | Herndon, VA |
| Job Title | Location |
|---|---|
| Scrum Master - Relocation to Panama City, FL | Phoenix, AZ |
| Plastics Set-up Technician | Greeneville, TN |
| Project Manager | Longview, TX |
| Corporate Paralegal | Mountain View, CA |
| Market Leader | Melville, NY |
| Job Title | Location |
|---|---|
| Neighborhood Sales Manager, Washington, D.C. | Washington, DC |
| Graphic Design Intern | New York, NY |
| Expansion Market Research Intern | New York, NY |
| NY Market Research Intern | New York, NY |
| Loyalty Marketing Intern | New York, NY |
| Job Title | Location |
|---|---|
| Trade Planning Analyst - Corporate | Charlotte, NC |
| Signature Management Analyst | Quantico, VA |
| CATEGORY SPECIALIST | Atlanta, GA |
| Market Research Analyst CPG | Stamford, CT |
| Sr. Retail Analyst | Jacksonville, FL |
| Job Title | Location |
|---|---|
| Spanish Speaking Owner Operator Truck Driver – OTR & Regional | Valle Vista, CA |
| Class A CDL Truck Team Driver | Batavia, IL |
| Supplier Quality Engineer | Englewood, CO |
| Chieftain Owner/Operators | Dayton, OH |
| Chieftain Company Driver | Odessa, MO |
| Job Title | Location |
|---|---|
| Senior Product Designer - Footwear | Irvine, CA |
| Senior Product Manager - Running Apparel | Canton, MA |
| Senior Product Manager - Outerwear Apparel | Canton, MA |
| Job Title | Location |
|---|---|
| Marketing Intern | San Francisco, CA |
| Gear and Apparel Buyer / Merchandising Manager | San Francisco, CA |
| Video Editor Intern | San Francisco, CA |
| PPC Marketing Manager at ZOZI | San Francisco, CA |
| Gear/Ecommerce Marketing Intern at ZOZI | San Francisco, CA |
| Job Title | Location |
|---|---|
| Database Integration Technician | Provo, UT |
| Fast-paced tech company seeks Android Mobile developer | Provo, UT |
| Game Designer - Content | Los Gatos, CA |
| Game Designer - Systems | Los Gatos, CA |
| Intern, Creative Design | Waterloo, WI |
| Job Title | Location |
|---|---|
| Intern - Collegiate Social Media Coordinator | Redwood City, CA |
| Design Lead | Campbell, CA |
| Email Marketing Manager | Redwood City, CA |
| Platform Business Development Manager | Redwood City, CA |
| Community Marketing Manager | Redwood City, CA |
| Job Title | Location |
|---|---|
| Senior Software Engineer | Boston, MA |
| Internship, Data Operations | Winooski, VT |
| Project Manager | Winooski, VT |
| Digital Media Buyer | Winooski, VT |
| Sr. Sales Representative, Retail | Winooski, VT |
| Job Title | Location |
|---|---|
| Senior Developer - San Francisco | San Francisco, CA |
| RESERVATIONIST / RECEPTIONIST - PART TIME | Ronks, PA |
| DevOps Engineer | Austin, TX |
| Sales Executive | Seattle, WA |
| Delivery Team Member - Hackensack Maggiano's | Hackensack, NJ |
| Job Title | Location |
|---|---|
| 2013 Summer Internship Program | Miami, FL |
| Special Events Coordinator | South Lake Tahoe, CA |
| Event Coordinator | Washington, DC |
| Special Events Coordinator | South Lake Tahoe, CA |
| Event Coordinator | New York, NY |
| Job Title | Location |
|---|---|
| Design Intern | New York, NY |
| Vice President of Marketing | New York, NY |
| Lead Interaction Designer | New York, NY |
| Regional Field Organizer - Region 7 | United States |
| DevOps Engineer | New York, NY |
| Job Title | Location |
|---|---|
| Vice President of Mortgage Funding and Post Closing | San Diego, CA |
| Certified Veterinary Technician | Aurora, CO |
| Senior Processor/Corporate Trainer | Irvine, CA |
| HUD Specialist | Santa Ana, CA |
| Audit Senior (Public) | Sacramento, CA |
| Job Title | Location |
|---|---|
| PR & Content Intern | New York, NY |
| PR & Content Intern | New York, NY |
| Business Development Intern | New York, NY |
| Management Assistant Intern | New York, NY |
| Creative Director | New York, NY |
| Job Title | Location |
|---|---|
| Ballistics Structure Research (MS & PhD) | Aberdeen Proving Ground, MD |
| WiT Summer Intern | Nashua, NH |
| NonTechnical Intern 2 | Burlington, MA |
| Senior Instructor | Fort Bragg, NC |
| Outside Sales Representative | Tucson, AZ |
| Job Title | Location |
|---|---|
| Education Content Development Specialist III | Burlington, MA |
| Sr. Technical Trainer | Burlington, MA |
| Software Engineer | Burlington, MA |
| Principal Software Engineer- Java, Swing, GXT / GWT | Burlington, MA |
| Technical Support Engineer | Burlington, MA |
| Job Title | Location |
|---|---|
| Business to Business Sales | Jefferson, CO |
| 2013 Summer Internships - Malden, MA | Malden, MA |
| Practice Coordinator (International Trade) | Washington, DC |
| Dean Of The Division Of Education | Marshall, TX |
| Director Of Student Development | Marshall, TX |
| Job Title | Location |
|---|---|
| Mobile Developer, Windows 8/Phone (Austin, San Diego, Orange County) | Santa Ana, CA |
| Online Marketing Analyst | Austin, TX |
| Statistical Analyst – Marketing Analytics | Austin, TX |
| Director, Global Marketing Operations | Austin, TX |
| Marketing Specialist | Austin, TX |
| Job Title | Location |
|---|---|
| Digital Production Assistant (North America & Amsterdam) | Seattle, WA |
| Administrative Assistant | Seattle, WA |
| Market Development Representative (North America & Amsterdam) | Seattle, WA |
| Accounting Assistant | Seattle, WA |
| Customer Success Representative (North America & Amsterdam) | Seattle, WA |
| Job Title | Location |
|---|---|
| Senior Network Contract Manager | Signal Hill, CA |
| DRG Validation Reviewer | Manhasset, NY |
| Network Contracting Manager | Boise, ID |
| Senior Network Contract Manager | Orlando, FL |
| Senior Financial Analyst, 1.0 FTE | Bremerton, WA |
| Job Title | Location |
|---|---|
| Speech Therapist (Home Health) | Winter Haven, FL |
| Physical Therapist & Physical Therapy Assistant (PT & PTA Home Health) | Spring Hill, FL |
| Oracle Consultant | Denver, CO |
| Project Manager | Boston, MA |
| Technology Consulting Public Sector Oracle Data Conversion Sr Assoc | McLean, VA |
| Job Title | Location |
|---|---|
| Operations Summer Associate | New York, NY |
| Social Media and Digital Marketing Intern | New York, NY |
| Photography Intern | New York, NY |
| Digital Marketing Associate | New York, NY |
| Business Development Intern | New York, NY |
| Job Title | Location |
|---|---|
| Business Development Manager | Texas |
| Field Technician | Coopersburg, PA |
| Inside Sales Account Manager - Auto Channel | Massachusetts |
| National Business Director - Fleet | Massachusetts |
| Manager International Network Operations | Massachusetts |
| Job Title | Location |
|---|---|
| Regional Account Director - Dayton, OH | Cincinnati, OH |
| Regional Account Director | Dayton, OH |
| Communications Coordinator | Centennial, CO |
| Research Analyst | New York, NY |
| Human Resources Specialist | Centennial, CO |
| Job Title | Location |
|---|---|
| Project Manager | San Luis Obispo, CA |
| Marketplace Specialist | Northbrook, IL |
| Market Research Intern | San Luis Obispo, CA |
| Online Marketing Specialist | San Luis Obispo, CA |
| Market Researcher | San Luis Obispo, CA |
| Job Title | Location |
|---|---|
| Account Executive | New York, NY |
| PHP Developer - Matawan, NJ | Matawan, NJ |
| CNC Lathe Person | Manchester, CT |
| Software Developer | Fort Worth, TX |
| Paramedic Supervisor Part-Time | San Jose, CA |
| Job Title | Location |
|---|---|
| Photo Processing Internship | Lititz, PA |
| Logistics Internship | Lititz, PA |
| Invoicing Specialist | Lititz, PA |
| Logistics Coordinator | Lititz, PA |
| Customer Solutions Internship | Lititz, PA |
| Job Title | Location |
|---|---|
| Support Engineer | San Francisco, CA |
| Job Title | Location |
|---|---|
| Digital Marketing Manager | San Francisco, CA |
| Mobile Engineer | San Francisco, CA |
| Software Engineer | San Francisco, CA |
| Job Title | Location |
|---|---|
| Copywriter | Industry, CA |
| Event Coordinator | Industry, CA |
| Student / Intern | Cambridge, MA |
| Category Manager, Marketplace | Hacienda Heights, CA |
| Business Development Manager | Los Angeles, CA |
| Job Title | Location |
|---|---|
| Sales Professional | Norwalk, CT |
| Senior Brand Manager | South Deerfield, MA |
| Associate Product Development Mgr, Food, Drug, Mass | South Deerfield, MA |
| Associate Brand Manager | South Deerfield, MA |
| Product Development Manager, Fragranced Forms | South Deerfield, MA |
| Job Title | Location |
|---|---|
| Operations Manager | New York, NY |
| Software Engineer: Android | Seattle, WA |
| Software Engineer | San Francisco, CA |
| Customer Service/Dispatch | San Francisco, CA |
| Job Title | Location |
|---|---|
| Marketing Coordinator Needed for Electronics Company | Dayton, NJ |
| Researcher I, II | Anchorage, AK |
| Planner, Global Inventory - ALCI North (12358) | Everett, WA |
| Project Course Assistant | Bolling AFB, DC |
| Planner, Global Inventory - ALCI North | Everett, WA |
| Job Title | Location |
|---|---|
| Marketing Director | New York, NY |
| Marketing/PR specialist for Social-eCommerce Startup | New York, NY |
| Biz-Dev/ Sales specialist for Sports Entertainment, Fashion, and Ecommerce | New York, NY |
| Support Engineer in NYC Lower East Side Office | New York, NY |
| Business Development Internship (Paid) | New York, NY |
| Job Title | Location |
|---|---|
| SEM & Display Advertising Manager | Denver, CO |
| Product Manager, Mobile and Emerging Devices | Denver, CO |
| User Experience (UX) Engineer | Denver, CO |
| Front End Engineer | Denver, CO |
| eCommerce Assistant Buyer | Denver, CO |
| Job Title | Location |
|---|---|
| Kitchen Utility | Ringgold, GA |
| Spanish Speaking - Outside Sales Executive | Dallas, TX |
| User Growth Manager / Growth Hacker | San Francisco, CA |
| Director Culinary Services | Reno, NV |
| Director Culinary Services / Executive Chef | Annapolis, MD |
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