Don’t you hate when a big game is coming on TV, but you can’t get service? This is a tale about a time when a Duke vs. UNC basketball game was slated to begin in 30 minutes, and my cable was not cooperating. After fiddling with the wires for awhile, I called my cable provider in a state of panic. I was immediately connected with a Customer Support Representative, who walked me through diagnosing the problem, as well as the steps to take to fix it. What a savior! Customer service employees assist customers before, during, and after they make a purchase and build a life-long relationship between them and the company.
Photo Credit: Flickr user adria.richards
Customer service is a series of activities designed to enhance the level of customer satisfaction. In most cases now it’s a new way of marketing a company. This means you’re responsible for providing quick, friendly customer service through accurate processing of orders, communication (answering general inquiries like pricing, products, scheduling), and coordinating with other departments to resolve inquires answering customers questions. The main goal is to build and maintain a business relationship with clients so as to promote customer loyalty.
The typical day for a customer service employee varies depending upon what field they’re in. Generally they work 8-5 and spend most of their time discussing with customers via e-mail, online chat, or phone: answering questions, or guiding them through the purchase process. You might also get together with other departments to talk about implementing changes due to the feedback they’re getting from customers. Another task you could encounter is updating the company’s FAQs. In addition you might spend some time logging your interactions.
On average, customer support representatives make between $22,000-$39,365 in their first year. Beyond that you can go on to become an Administrative Assistant ($21,000-$43,000), a Senior Customer Service Representative ($24,000-$53,000), or a Customer Service Supervisor ($21,000-$57,000).
Here are some hot spots for customer service employees:
To be in customer service you generally need a high school diploma. Beyond that it’s important you have great listening and communication skills.
If customer service still sounds like your cup of tea, here are a few things you should do to get started.
| Job Title | Location |
|---|---|
| Line Cook/Prep Cook | Phoenix, MD |
| IT Program & Portfolio Clarity Analyst | Mooresville, NC |
| Online Start-up Seeks After Effects Animator | New York, NY |
| Senior Accountant | Wahpeton, ND |
| Digital Sales Consultant (Television & Online) | Pueblo, CO |
| Job Title | Location |
|---|---|
| Customer Service Intern | New York, NY |
| Technology Intern | New York, NY |
| Operations Team Lead | New York, NY |
| Post Production Specialist | New York, NY |
| Software Engineer for an Exciting E-Commerce Start-Up! | New York, NY |
| Job Title | Location |
|---|---|
| Intern | Rockville, MD |
| Welder / Fabricator | Sparks, NV |
| Toolmaker Apprentice | Cazenovia, NY |
| Welder Fitter | Bremerton, WA |
| CMM Programmer | Hayden, ID |
| Job Title | Location |
|---|---|
| Team Member | Kansas City, MO |
| Limeade Summer Intern Program | Bellevue, WA |
| Data Analyst | Bellevue, WA |
| Car Hopper/Skater | Milford, OH |
| Drink Maker/Drive Thru | Charter Township of Clinton, MI |
| Job Title | Location |
|---|---|
| Research Asst. II | Aurora, CO |
| Staff Assistant II | Aurora, CO |
| Research Informatics Analyst II | Aurora, CO |
| Clinical Research Coord II | Aurora, CO |
| Summer Internship: Merchandising, Kids | New York, NY |
| Job Title | Location |
|---|---|
| Designer | Olmsted Falls, OH |
| Purchasing Associate | Strongsville, OH |
| Manager, Network & Voice, IT | Olmsted Falls, OH |
| Engineering Technician | Olmsted Falls, OH |
| Quality Engineer | Strongsville, OH |
| Job Title | Location |
|---|---|
| Inside Sales Representative | Raleigh, NC |
| Sales Manager | Raleigh, NC |
| Business to Professional Sales Manager | Raleigh, NC |
| Associate Software Developer | Raleigh, NC |
| HR Operations Administrator | Long Beach, CA |
| Job Title | Location |
|---|---|
| Editorial Intern | Washington, DC |
| Field Researcher - Maryland & Washington DC | Sykesville, MD |
| Account Coordinator | Washington, DC |
| Software Quality Assurance Intern | Washington, DC |
| Research Associate (Temporary Assignment) | Irvine, CA |
| Job Title | Location |
|---|---|
| Product Marketing Manager | Santa Barbara, CA |
| Sales Trainer | Santa Barbara, CA |
| Sales Enablement Manager | Santa Barbara, CA |
| Program Manager | Santa Barbara, CA |
| User Experience Data Researcher | Santa Barbara, CA |
| Job Title | Location |
|---|---|
| Mobile Engineer iOS / Android | San Luis Obispo, CA |
| Fitness Leader | Houston, TX |
| Marketing and Yoga Studio Manager | Cincinnati, OH |
| Implementation Coach | East Hampton, NY |
| Executive Assistant | San Luis Obispo, CA |
| Job Title | Location |
|---|---|
| RESEARCH ANALYST | New York, NY |
| Public Relations Intern | Williamsburg, VA |
| Director, Corporate & Foundation Relations - UMMS Foundation Job | Baltimore, MD |
| Prospect Research Coordinator, RIC Advancement | Chicago, IL |
| Associate Project / Program Manager | Wilmington, DE |
| Job Title | Location |
|---|---|
| Human Resources Manager | Ogden, UT |
| Senior Apparel Designer - Fashion Industry Opportunity | California |
| Job Title | Location |
|---|---|
| Outgoing Sport Event Specialist | San Francisco, CA |
| Creative Copywriter | San Francisco, CA |
| Need an Email Marketing Specialist | Los Angeles, CA |
| Data Analyst | San Francisco, CA |
| Lyft College Brand Ambassador | Atlanta, GA |
| Job Title | Location |
|---|---|
| Food Photographer | Seattle, WA |
| Designer | San Francisco Bay Area, CA |
| City General Manager | New York, NY |
| Customer Care Specialist | San Francisco Bay Area, CA |
| Kitchen Manager | San Francisco Bay Area, CA |
| Job Title | Location |
|---|---|
| Customer Service Intern | Bowling Green, KY |
| Supply Chain/Logistics Intern BG | Bowling Green, KY |
| Customer Experience Intern | Eden Prairie, MN |
| Merchandising Intern | Eden Prairie, MN |
| Human Resources Intern | Eden Prairie, MN |
| Job Title | Location |
|---|---|
| Homejoy Cleaning Professional | Los Angeles, CA |
| Flex schedule, weekly pay, up to $500 per week + Tips | Boston, MA |
| Professional Cleaners! Set Your Own Schedule. Great Weekly Pay +100% Tips! | Seattle, WA |
| Escalations Specialist | San Francisco, CA |
| Community & Philanthropy Manager | San Francisco, CA |
| Job Title | Location |
|---|---|
| National Account Manager - Chicago, IL | Chicago, IL |
| Programmer | Baton Rouge, LA |
| 2014 Customer Care Representative - Brick and Mortar, Altoona, PA | Altoona, PA |
| Electrical Project Manager Estimator | Mount Airy, MD |
| Project Manager | Green Bay, WI |
| Job Title | Location |
|---|---|
| Business Development Associate | San Francisco, CA |
| UI/UX & Visual Designer | San Francisco, CA |
| Data Scientist | San Francisco, CA |
| Customer Happiness Team Member | San Francisco, CA |
| Recruiter/Sourcer | San Francisco, CA |
| Job Title | Location |
|---|---|
| Software Development Internship | Ithaca, NY |
| Job Title | Location |
|---|---|
| Social Listening Intern | New York, NY |
| Need event photography | Naples, FL |
| Production Intern | New York, NY |
| Editorial Intern, Awardsline | Los Angeles, CA |
| Sales Intern | Austin, TX |
| Job Title | Location |
|---|---|
| Associate Manager | Bethesda, MD |
| Seasonal Sales Associate | Chatham, MA |
| Marketing Coordinator | New York, NY |
| Sales Associate | Bethesda, MD |
| Intern, Internal Audit | Atlanta, GA |
| Job Title | Location |
|---|---|
| Digital Sales Director | New York, NY |
| Customer Care Associate Part Time (evenings/weekend) | New York, NY |
| Job Title | Location |
|---|---|
| Director of Subscriber & CRM Marketing | Los Angeles, CA |
| Associate Designer | Santa Monica, CA |
| Mobile Media Ops Manager | Santa Monica, CA |
| Product Development Manager | Santa Monica, CA |
| Director of Design | Santa Monica, CA |
| Job Title | Location |
|---|---|
| Sales & Events Area Director - Central Florida | Tampa, FL |
| BidPal Assistant - Washington DC | Washington, DC |
| BidPal Assistant - Williamsburg, VA | Virginia Beach, VA |
| BidPal Assistant - Dallas/Fort Worth, TX | Dallas, TX |
| Seasonal Technical Lead - Freelance | Raleigh, NC |
| Job Title | Location |
|---|---|
| Need golf lessons | Austin, TX |
| Subject Editor | Cambridge, MA |
| Seeking a Senior Java Architect Guru for a Big Data Company!! | Menlo Park, CA |
| Integrated Marketing Partner | Duluth, GA |
| Medical Education Fellow | Cambridge, MA |
| Job Title | Location |
|---|---|
| Campus Marketing / Advertising / Sales - Training Provided $$ | Westchester, NY |
| Business Development Analyst Transportation | High Point, NC |
| Telesales - Sports Marketing Sales - Closers | Providence, RI |
| Telecommuting - Advertising / Sales - Training Provided $$ | Columbus, OH |
| Telecommuting - SPORTS ADVERTISING - Crush It - $100k plus | San Francisco, CA |
| Job Title | Location |
|---|---|
| Customer Service Representative | Evergreen, CO |
| Customer Success Manager | Mountain View, CA |
| Software Support Representative | Columbia, MD |
| Customer Support Specialist | Irvine, CA |
| Software Engineer - Intern (Co-op: Jan.-Jun. 2014) | San Francisco, CA |
| Job Title | Location |
|---|---|
| Designer | New York, NY |
| Operations & Sales Planning Analyst | New York, NY |
| Sales & Inventory Accounting Manager | New York, NY |
| Global Marketing Director | Boca Raton, FL |
| Ecommerce G.M. | Ponte Vedra Beach, FL |
| Job Title | Location |
|---|---|
| UI Intern | San Francisco, CA |
| Customer Support Supervisor | San Francisco, CA |
| User Experience (UX) Designer | San Francisco, CA |
| User Interface (UI) Designer | San Francisco, CA |
| Ski Support Representative - Level 2 | San Francisco, CA |
| Job Title | Location |
|---|---|
| Marketing Intern - E-mail Marketing, Social Media & Event Planning | Cincinnati, OH |
| Sales Intern | Cincinnati, OH |
| Paperless Processing Specialist - Temporary/Project | Cincinnati, OH |
| Sales Representative | Cincinnati, OH |
| Experience Real Estate Transaction Coordinator | Baltimore, MD |
| Job Title | Location |
|---|---|
| Marketing Coordinator | New York, NY |
| Graphic Designer | New York, NY |
| Senior Account Manager - San Francisco | San Francisco, CA |
| Strategic Account Executive – Existing Enterprise Accounts (Sales and Business Development): | New York, NY |
| Office Manager | New York, NY |
| Job Title | Location |
|---|---|
| Internship | Manchester, NH |
| Need web design | Deltona, FL |
| Elite Training Advisor | Cape Coral, FL |
| AUDIO VISUAL SPECIALIST | Washington, DC |
| Videographer | Burbank, CA |
| Job Title | Location |
|---|---|
| OT / OCCUPATIONAL THERAPIST | Cedar City, IA |
| Intern - National Recovery Center Analyst | New Albany, OH |
| Certified Occupational Therapy Assistant, PRN | West Valley City, UT |
| Physical Therapist Outpatient Family-friendly community in beautiful Southern Nebraska! | Hastings, NE |
| Nurse Practitioner Family Practice Advanced Practice - Permanent: FNP Needed in Western Colorado | Colorado |
| Job Title | Location |
|---|---|
| Account Executive | Columbus, OH |
| Inside Sales Rep | Massachusetts |
| Associate | Chicago, IL |
| Optimization Intern | Boston, MA |
| Publisher Relationship Manager | New York, NY |
| Job Title | Location |
|---|---|
| Unity Animator | Los Angeles, CA |
| Jr. Animator | Los Angeles, CA |
| Project Manager | Los Angeles, CA |
| Game Development - Artist/Animator (Denver) | Denver, CO |
| Game Development - Programmer (Denver) | Denver, CO |
| Job Title | Location |
|---|---|
| PeopleSoft Programmer Analyst | Clarksburg, MD |
| Talent & Culture Intern | Austin, TX |
| Sales - Guaranteed $2500-$5000 Per Month! - WP | Houston, TX |
| Need Catering Services - 511672119 | Austin, TX |
| Ruby on Rails Developer | Austin, TX |
| Job Title | Location |
|---|---|
| Marketing Intern | San Francisco, CA |
| Video Content Onboarder | San Francisco, CA |
| Motion Graphic Designer | San Francisco, CA |
| Product Designer (UI/UX) | San Francisco, CA |
| Subtitle Script Editor (Korean) | Remote, OR |
| Job Title | Location |
|---|---|
| Manager of Enterprise Sales Operations and Internal Communications | Basking Ridge, NJ |
| SEM Analyst | Boston, MA |
| VP, Engineering | Boston, MA |
| Research Analyst | San Francisco, CA |
| Administrative Assistant/Copy Writer | Palm Beach Gardens, FL |
Check out the latest job and internship postings in customer service.
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