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Don’t you hate when a big game is coming on TV, but you can’t get service? This is a tale about a time when a Duke vs. UNC basketball game was slated to begin in 30 minutes, and my cable was not cooperating. After fiddling with the wires for awhile, I called my cable provider in a state of panic. I was immediately connected with a Customer Support Representative, who walked me through diagnosing the problem, as well as the steps to take to fix it. What a savior! Customer service employees assist customers before, during, and after they make a purchase and build a life-long relationship between them and the company.
Customer service is a series of activities designed to enhance the level of customer satisfaction. In most cases now it’s a new way of marketing a company. This means you’re responsible for providing quick, friendly customer service through accurate processing of orders, communication (answering general inquiries like pricing, products, scheduling), and coordinating with other departments to resolve inquires answering customers questions. The main goal is to build and maintain a business relationship with clients so as to promote customer loyalty.
The typical day for a customer service employee varies depending upon what field they’re in. Generally they work 8-5 and spend most of their time discussing with customers via e-mail, online chat, or phone: answering questions, or guiding them through the purchase process. You might also get together with other departments to talk about implementing changes due to the feedback they’re getting from customers. Another task you could encounter is updating the company’s FAQs. In addition you might spend some time logging your interactions.
On average, customer support representatives make between $22,000-$39,365 in their first year. Beyond that you can go on to become an Administrative Assistant ($21,000-$43,000), a Senior Customer Service Representative ($24,000-$53,000), or a Customer Service Supervisor ($21,000-$57,000).
Here are some hot spots for customer service employees:
To be in customer service you generally need a high school diploma. Beyond that it’s important you have great listening and communication skills.
If customer service still sounds like your cup of tea, here are a few things you should do to get started.
|Director Brand Partnerships||Brooklyn, NY|
|Customer Experience Retail Associate (Los Angeles)||Los Angeles, CA|
|Public Relations & Communications Manager||Brooklyn, NY|
|Training Manager||Brooklyn, NY|
|Customer Experience Retail Associate (San Francisco)||San Francisco, CA|
|Financial Planning & Analysis Intern - San Francisco||San Francisco, CA|
|Product Manager Intern||San Francisco, CA|
|Growth Marketing and Analytics Intern - San Francisco||San Francisco, CA|
|Marketing Analytics Intern||San Francisco, CA|
|User Experience Design Intern||San Francisco, CA|
|Community Manager, Operations & Customer Loyalty INTERN - SF||San Francisco, CA|
|Community Manager, Operations & Customer Loyalty - SF||San Francisco, CA|
|Community Manager, Operations & Customer Loyalty (Phoenix, AZ) (ZOnline Dating Company)||Phoenix, AZ|
|Customer Happiness & Support - SF||San Francisco, CA|
|Merchant Relations (Paid Training to Full Time)||San Francisco, CA|
|Blinds.com | ONLINE CREATIVE DIRECTOR ) TX - W. Houston||Houston, TX|
|Blinds.com Customer Service, Solutions Provider ) TX - Houston||Houston, TX|
|Data Analyst||Houston, TX|
|Marketing Specialist (86838)||Texas|
|Director of Project Manager Office (PMO)||Houston, TX|
|Customer Experience Manager Location (respectively): Dallas, Houston, San Antonio||Austin, TX|
|UI/UX Designer Location: Austin||Austin, TX|
|Team Lead, Engineering Location: Austin||Austin, TX|
|Senior Developer; Python Location: Austin||Austin, TX|
|Sales Representative||Fredericksburg, VA|
|Management Development Program, Claims Management Training||Fredericksburg, VA|
|Management Development Program, Sales Management Training||Fredericksburg, VA|
|Product Modeling Analyst II||Chevy Chase, MD|
|VP, Creative||Austin, TX|
|Engineering Lab Technician||Easton, PA|
|Piping Designer||Sturgeon Bay, WI|
|CAD Designer for Engineered Valve Automation Hardware||Gladstone, MI|
|Bilingual (Spanish) Loan Counselor / Call Center - Mechanicsburg||Mechanicsburg, PA|
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