Don’t you hate when a big game is coming on TV, but you can’t get service? This is a tale about a time when a Duke vs. UNC basketball game was slated to begin in 30 minutes, and my cable was not cooperating. After fiddling with the wires for awhile, I called my cable provider in a state of panic. I was immediately connected with a Customer Support Representative, who walked me through diagnosing the problem, as well as the steps to take to fix it. What a savior! Customer service employees assist customers before, during, and after they make a purchase and build a life-long relationship between them and the company.
Photo Credit: Flickr user adria.richards
Customer service is a series of activities designed to enhance the level of customer satisfaction. In most cases now it’s a new way of marketing a company. This means you’re responsible for providing quick, friendly customer service through accurate processing of orders, communication (answering general inquiries like pricing, products, scheduling), and coordinating with other departments to resolve inquires answering customers questions. The main goal is to build and maintain a business relationship with clients so as to promote customer loyalty.
The typical day for a customer service employee varies depending upon what field they’re in. Generally they work 8-5 and spend most of their time discussing with customers via e-mail, online chat, or phone: answering questions, or guiding them through the purchase process. You might also get together with other departments to talk about implementing changes due to the feedback they’re getting from customers. Another task you could encounter is updating the company’s FAQs. In addition you might spend some time logging your interactions.
On average, customer support representatives make between $22,000-$39,365 in their first year. Beyond that you can go on to become an Administrative Assistant ($21,000-$43,000), a Senior Customer Service Representative ($24,000-$53,000), or a Customer Service Supervisor ($21,000-$57,000).
Here are some hot spots for customer service employees:
To be in customer service you generally need a high school diploma. Beyond that it’s important you have great listening and communication skills.
If customer service still sounds like your cup of tea, here are a few things you should do to get started.
| Job Title | Location |
|---|---|
| Marketing Analytics Intern | New York, NY |
| Job Title | Location |
|---|---|
| VP of Enterprise Marketing | San Francisco, CA |
| Customer Success Manager | San Francisco, CA |
| Community and Team Ops Lead | San Francisco, CA |
| Director of Sales / Digital Marketing Agency | San Francisco, CA |
| iOS / Mobile Engineer | San Francisco, CA |
| Job Title | Location |
|---|---|
| Customer Experience Retail Associate (Los Angeles) | Los Angeles, CA |
| Content Marketing Associate | Brooklyn, NY |
| Customer Experience Team Lead | Brooklyn, NY |
| Warehouse Assistant (part time) | Brooklyn, NY |
| Customer Experience Retail Associate (San Francisco) | San Francisco, CA |
| Job Title | Location |
|---|---|
| Business Development Associate | New York, NY |
| Product Designer | New York, NY |
| Product Manager - Growth | New York, NY |
| Customer Service and Chef Team intern | New York, NY |
| Freelance Chef with Kitchensurfing | Seattle, WA |
| Job Title | Location |
|---|---|
| Business Lead, Airports | San Francisco, CA |
| User Experience Design Intern | San Francisco, CA |
| UX Design Intern | San Francisco, CA |
| Marketing Analytics Intern (San Francisco) | San Francisco, CA |
| User Experience Design Intern | San Francisco, CA |
| Job Title | Location |
|---|---|
| Front-end Engineer - Mobile/Tablet | Boston, MA |
| Gameplay/Server Engineer | Boston, MA |
| Support Manager | Boston, MA |
| Game System Designer - Star Trek | Boston, MA |
| Full-Stack Web Developer | Boston, MA |
| Job Title | Location |
|---|---|
| Event Lead | San Francisco, CA |
| Recruiting Coordinator | San Francisco, CA |
| Account Executive | San Francisco, CA |
| Intern (Engineering) | San Francisco, CA |
| Customer Advocate | San Francisco, CA |
| Job Title | Location |
|---|---|
| UpOut Event & Brand Ambassador | San Francisco, CA |
| Customer Happiness & Support - SF | San Francisco, CA |
| Community Manager, Operations & Customer Loyalty INTERN - SF | San Francisco, CA |
| Community Manager, Operations & Customer Loyalty - SF | San Francisco, CA |
| UpOut Event Organizer + Manager (SF) | San Francisco, CA |
| Job Title | Location |
|---|---|
| Need Moon Bounce Rental Services | Long Beach, CA |
| Guest Services | Tampa, FL |
| RN / LPN for Pediatric Home Care | Reading, PA |
| Motion Graphics Internship | Tampa, FL |
| Community Hockey Intern | Tampa, FL |
| Job Title | Location |
|---|---|
| Need graphic design | San Francisco, CA |
| Grooming Space for Lease | Township of Howell, NJ |
| Software Integrator | Lake Forest, CA |
| Part-time Office Administrator | East Providence, RI |
| Copywriter | Boston, MA |
| Job Title | Location |
|---|---|
| Social Media Intern | New York, NY |
| Digital Marketing Intern @Fast Growing Start-Up! | New York, NY |
| Sports Writing & Data Internship: New York City | New York, NY |
| Job Title | Location |
|---|---|
| Blinds.com Customer Service, Solutions Provider (86728) | Houston, TX |
| Data Analyst | Houston, TX |
| GC SALES DESIGN CONSULTANT 1 ) TX - Houston | Houston, TX |
| VP of Customer Service | Houston, TX |
| Online Marketing Specialist | Houston, TX |
| Job Title | Location |
|---|---|
| Sr. Mobile Developer | Redwood City, CA |
| Marketing Intern (Paid) | San Francisco, CA |
| Mobile Application Designer | Houston, TX |
| Marketing Intern | San Francisco, CA |
| Mobile Tech Lead | Alpharetta, GA |
| Job Title | Location |
|---|---|
| Applications Support Intern | Omaha, NE |
| Temporary Accounts Receivable Associate | Omaha, NE |
| Online Account Coordinator | New York, NY |
| Applications Support Intern | Omaha, NE |
| Distribution Associate Seasonal | Riverside, CA |
| Job Title | Location |
|---|---|
| Editorial Director | Santa Monica, CA |
| E-Commerce Merchandising Associate | Santa Monica, CA |
| Customer Support Representative | Santa Monica, CA |
| Marketing Designer | Santa Monica, CA |
| Customer Marketing | Santa Monica, CA |
| Job Title | Location |
|---|---|
| Retail Sales Director | New York, NY |
| CPG Sales Director | New York, NY |
| Partnership and Agency Manager | Manhattan, NY |
| Client Services Senior Account Manager | New York, NY |
| Job Title | Location |
|---|---|
| Help Desk Analyst | New Providence, NJ |
| Risk Analyst | Nucla, CO |
| Interface Specialist | Chicago, IL |
| Senior Utilization Specialist, Payer Clients | Chicago, IL |
| Client Services Director | Chicago, IL |
| Job Title | Location |
|---|---|
| Java / Open Source Developers | Minnetonka, MN |
| Technology Architecture Consultant - Emerging Technology+ | New York, NY |
| Liferay Portal Consultant + | New York, NY |
| Liferay Architect | Jersey City, NJ |
| Senior UI Developer | Plano, TX |
| Job Title | Location |
|---|---|
| Database Marketing Assistant | Leesburg, VA |
| Executive Assistant | Key West, FL |
| Credit and Collections Associate | Leesburg, VA |
| Compliance Paralegal | Leesburg, VA |
| SolidWorks Designer | Leesburg, VA |
| Job Title | Location |
|---|---|
| Sales Representative | Fredericksburg, VA |
| Viral Content Intern | New York, NY |
| Advanced Cyber Research Job Openings | Cambridge, MA |
| Help Content Designer | San Mateo, CA |
| UX Designer | San Mateo, CA |
| Job Title | Location |
|---|---|
| Pet Groomer & Stylist | Houston, TX |
| Experienced Pet Groomer & Stylist | Katy, TX |
| Outside Account Manager | Los Angeles, CA |
| Dog Groomer | McKinney, TX |
| Outside Sales Representative | Phoenix, AZ |
| Job Title | Location |
|---|---|
| Senior Associate, Digital Analytics | New York, NY |
| Mid Mkt, Corporate Bnking RM I | Philadelphia, PA |
| Senior Analyst, Client Service (S&P Capital IQ) | New York, NY |
| General Manager - Wilkes | Wilkes-Barre, PA |
| Application Specialist, Datafeeds (S&P Capital IQ) | New York, NY |
| Job Title | Location |
|---|---|
| Technology Intern | New York, NY |
| Public Relations Associate | New York, NY |
| Vendor Operations Manager, Supply Chain | New York, NY |
| Customer Service Intern | New York, NY |
| Interaction Designer | New York, NY |
| Job Title | Location |
|---|---|
| Engineering Technician | Morrisville, NC |
| Engine Tech II - Evening Shift | Tulsa, OK |
| Manager, Customer Order Center | Binghamton, NY |
| CDL Truck Driver - Auto/Car Hauling - Get Home Often - Union Benefits | Salisbury, MD |
| Designer | York, PA |
| Job Title | Location |
|---|---|
| Crew Members | Township of Howell, NJ |
| UX Research Intern | Bellevue, WA |
| Car Hopper/Skater | Township of Howell, NJ |
| Assistant Manager | Auburndale, FL |
| Limeade Summer Intern Program | Bellevue, WA |
| Job Title | Location |
|---|---|
| PORTAL ANALYST | Palo Alto, CA |
| DOCUMENTATION ANALYST | Palo Alto, CA |
| DOCUMENTATION / OB ANALYST | Palo Alto, CA |
| OBSTETRICS ANALYST | Palo Alto, CA |
| PHARMACY ANALYST | Palo Alto, CA |
| Job Title | Location |
|---|---|
| Manager, Database Marketing | Cleveland, OH |
| Regulatory & Compliance Manager | Olmsted Falls, OH |
| Digital Marketing Manager, Global | Township of Olmsted, OH |
| Web Data Specialist | Township of Olmsted, OH |
| Senior Designer | Township of Olmsted, OH |
| Job Title | Location |
|---|---|
| Sales Manager | Raleigh, NC |
| Inside Sales Director | Raleigh, NC |
| Market Research Analyst Internship | Raleigh, NC |
| Market Research Analyst Intern (Leading Provider Of Innovative Teaching, Learning And Research Solutions) | Raleigh, NC |
| Market Research Analyst Internship | Raleigh, NC |
| Job Title | Location |
|---|---|
| SEO Strategist | Washington, DC |
| Content Producer | Washington, DC |
| Resource Coordinator | Minneapolis, MN |
| Director of Business Development - Houston | Houston, TX |
| Member Advisor/Customer Support Agent | Irvine, CA |
| Job Title | Location |
|---|---|
| Growth Intern | San Francisco, CA |
| Product Designer | San Francisco, CA |
| Ops Engineer | San Francisco, CA |
| Communications Manager | San Francisco, CA |
| Payments Engineer | San Francisco, CA |
| Job Title | Location |
|---|---|
| Cloud Operations Manager | Santa Barbara, CA |
| User Experience Researcher | Santa Barbara, CA |
| Regional Sales Director | United States |
| User Experience Designer | Santa Barbara, CA |
| Search Engine Marketing Manager | San Francisco, CA |
| Job Title | Location |
|---|---|
| Sales Associate | East Hampton, NY |
| Accounts Payable Specialist | San Luis Obispo, CA |
| Exceptional Lead Sales Client Specialist | Peoria, AZ |
| Product Marketing Research Intern | San Luis Obispo, CA |
| Events Intern @ MINDBODY, Inc | San Luis Obispo, CA |
| Job Title | Location |
|---|---|
| Community Management Intern | Washington, DC |
| Research Analyst, Prospect Identification | Cambridge, MA |
| Research Analyst, Prospect Identification | Cambridge, MA |
| NYC Speaker Recruiter | Washington, DC |
| Development & Research Coordinator, Major Gifts | New York, NY |
| Job Title | Location |
|---|---|
| Production Planner - Fashion Industry Opportunity | Vancouver, WA |
| Videographer, Editor, Photographer - Fashion Industry Opportunity | Vancouver, WA |
| Assistant Manager, Retail - 2 Washington Stores | Chicago, IL |
| Assistant Manager, Retail | Castle Rock, CO |
| Retail Sales Associate, Key Holder - Part Time | Castle Rock, CO |
| Job Title | Location |
|---|---|
| UberX Driving Partner (Full-Time) | Trenton, NJ |
| Certified Bootcamp Trainer (Part Time) | San Francisco, CA |
| Group Fitness Instructor (Part Time) | San Mateo, CA |
| Certified Fitness Instructor (Part Time) | Mill Valley, CA |
| Ride Manager | San Francisco, CA |
| Job Title | Location |
|---|---|
| Kitchen Manager | Seattle, WA |
| Culinary Manager | New York, NY |
| City General Manager | New York, NY |
| Customer Care Specialist | San Francisco Bay Area, CA |
| Driver | Woodside, CA |
| Job Title | Location |
|---|---|
| Buyer - Home | Eden Prairie, MN |
| Scenic Production Assistant | Eden Prairie, MN |
| Assistant Buyer - Electronics | Eden Prairie, MN |
| Packer - Hiring Immediately! | Eden Prairie, MN |
| Packer - Flexible Schedule | Eden Prairie, MN |
| Job Title | Location |
|---|---|
| House Cleaner - Maintenance / Janitorial Services Housekeeper | Waltham, MA |
| Hiring House Cleaners | United States |
| Data Analyst | San Francisco, CA |
| Community Manager | New York, NY |
| Data Engineer | San Francisco, CA |
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