Careers in Customer Service

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Looking for an entry level job or internship in customer service? Here's an overview of how to approach the search and a list of companies that might have entry level and internship opportunities that will interest you.

See companies with customer service careers or search the latest customer service jobs and internships.

Don’t you hate when a big game is coming on TV, but you can’t get service? This is a tale about a time when a Duke vs. UNC basketball game was slated to begin in 30 minutes, and my cable was not cooperating. After fiddling with the wires for awhile, I called my cable provider in a state of panic. I was immediately connected with a Customer Support Representative, who walked me through diagnosing the problem, as well as the steps to take to fix it. What a savior! Customer service employees assist customers before, during, and after they make a purchase and build a life-long relationship between them and the company.

Customer Service Careers

Photo Credit: Flickr user adria.richards

Customer Service Career Guide Overview

  1. What a Customer Service Employee Does
  2. A Typical Day for a Customer Service Employee
  3. Salary and Career Progression in Customer Service
  4. Best Locations for Customer Service Employees
  5. Pros and Cons of Being a Customer Service Employee
  6. What You Need to Know for a Career in Customer Service
  7. Customer Service Resources
  8. Careers Related to Customer Service
  9. Companies with Jobs and Internships in Customer Service

What a Customer Service Employee Does

Customer service is a series of activities designed to enhance the level of customer satisfaction. In most cases now it’s a new way of marketing a company. This means you’re responsible for providing quick, friendly customer service through accurate processing of orders, communication (answering general inquiries like pricing, products, scheduling), and coordinating with other departments to resolve inquires answering customers questions. The main goal is to build and maintain a business relationship with clients so as to promote customer loyalty.

A Typical Day for a Customer Service Employee

The typical day for a customer service employee varies depending upon what field they’re in. Generally they work 8-5 and spend most of their time discussing with customers via e-mail, online chat, or phone: answering questions, or guiding them through the purchase process. You might also get together with other departments to talk about implementing changes due to the feedback they’re getting from customers. Another task you could encounter is updating the company’s FAQs. In addition you might spend some time logging your interactions.

Salary and Career Progression in Customer Service

On average, customer support representatives make between $22,000-$39,365 in their first year. Beyond that you can go on to become an Administrative Assistant ($21,000-$43,000), a Senior Customer Service Representative ($24,000-$53,000), or a Customer Service Supervisor ($21,000-$57,000).

Best Locations for Customer Service Employees

Here are some hot spots for customer service employees:

Pros and Cons of Being a Customer Service Employee

Pros
Cons

What You Need to Know for a Career in Customer Service

To be in customer service you generally need a high school diploma. Beyond that it’s important you have great listening and communication skills.

Customer Service Resources

If customer service still sounds like your cup of tea, here are a few things you should do to get started.

Required Reading

Blogs and Websites

Networking Opportunities

Careers Related to Customer Service


Companies with Entry Level Jobs and Internships in Customer Service

Utilidata Logo

Utilidata - Utilidata is a Providence, RI based company that helps electric utilities be more efficient "through the use of new data extraction and digital processing techniques."

See the complete Utilidata profile


No current job openings.


ListenLogic Logo

ListenLogic - ListenLogic is a Conshohocken, PA based company that extracts “insights from unstructured big data to drive business outcomes.”

See the complete ListenLogic profile



Chute Logo

Chute - Chute is based in SF and has developed a “visual content engine for brands” that makes “it easy to keep pace with your customers and create compelling, fresh content."

See the complete Chute profile




AptDeco Logo

AptDeco - AptDeco is a New York, NY based startup that allows you “to buy or sell furniture without the scams, hassle, or creepy people going into your apartment.”

See the complete AptDeco profile


No current job openings.

Huckberry Logo

Huckberry - Huckberry is a San Francisco, CA based company that “is like your favorite store, your grandpa’s favorite store, and your favorite magazine all rolled into one.”

See the complete Huckberry profile


No current job openings.

Kanjoya Logo

Kanjoya - Kanjoya is a San Francisco, CA based company that transforms “emotional insights into remarkable customer experiences” by analyzing unstructured data in real time.

See the complete Kanjoya profile


Job TitleLocation
VP of Enterprise MarketingSan Francisco, CA
Full Stack EngineerLos Altos, CA
Software EngineerSan Francisco, CA
Lead Software EngineerSan Francisco, CA
Software Engineer - Big DataSan Francisco, CA
See all 7 job postings


Kitchensurfing Logo

Kitchensurfing - Kitchensurfing is an NYC based company that matches “up chefs and people who need a cook at high and low price points and for a variety of types of engagements."

See the complete Kitchensurfing profile




Disruptor Beam Logo

Disruptor Beam - Disruptor Beam is a Framingham, MA based company that is aiming “to create the most fan-centric game company in the world.”

See the complete Disruptor Beam profile



ZenPayroll Logo

ZenPayroll - ZenPayroll is a San Francisco, CA based company that has created “the easiest way to pay your employees.”

See the complete ZenPayroll profile


Job TitleLocation
Recruiting CoordinatorSan Francisco, CA
Salesforce Marketing AnalystSan Francisco, CA
Inside SalesSan Francisco, CA
Payroll Operations ExpertSan Francisco, CA
Implementation AnalystSan Francisco, CA
See all 15 job postings


Course Hero Logo

Course Hero - Course Hero is a Redwood City, CA based company that “provides a suite of digital educational resources that help you learn as efficiently and effectively as possible.”

See the complete Course Hero profile




TiqIQ Logo

TiqIQ - TiqIQ is based in New York, NY, and they aim “to make buying event tickets more transparent, efficient, and simpler.”

See the complete TiqIQ profile




Xamarin Logo

Xamarin - Xamarin is a San Francisco, CA based company allows developers to write “apps entirely in C#, sharing the same code on iOS, Android, Windows and Mac.”

See the complete Xamarin profile



Hayneedle Logo

Hayneedle - Hayneedle is based in Omaha, NE and “has become one of the nation’s largest online retailers, offering more than 3,000 brands and nearly 2 million products for the home.”

See the complete Hayneedle profile



Tradesy Logo

Tradesy - Tradesy is a Santa Monica, CA based marketplace for new and gently used fashion that can “turn your closet into cash.”

See the complete Tradesy profile


Job TitleLocation
Lead Android EngineerSanta Monica, CA
Senior Software Engineer, Full-stackSanta Monica, CA
Product DesignerSanta Monica, CA
Product ManagerSanta Monica, CA
See all 4 job postings

RevTrax Logo

RevTrax - RevTrax is a New York, NY based company that is taking a more modern approach to using coupons to track customer behavior.

See the complete RevTrax profile




Emmi Solutions Logo

Emmi Solutions - Emmi Solutions is a Chicago based healthcare communications company that has developed “interactive solutions to achieve meaningful business and clinical outcomes.”

See the complete Emmi Solutions profile




K2M Logo

K2M - K2M is based in Leesburg, VA and develops “technological innovations which enable surgeons to more effectively treat the world’s most complex spinal disorders.”

See the complete K2M profile




Rover Logo

Rover - Rover is a Seattle, WA based company that has built a “community for dog lovers to connect owners with sitters for home dog stays.”

See the complete Rover profile






Limeade Logo

Limeade - Limeade is a Bellevue, WA based company that is aiming to “measurably improve well-being in the world through happy, healthy, high-performing workforces.”

See the complete Limeade profile


Job TitleLocation
Executive AssistantBellevue, WA
Carhop/SkaterOcean Springs, MS
Assistant ManagersOcean Springs, MS
Crew MemberSan Diego, CA
Carhopr/SkaterGrand Prairie, TX
See all 20 job postings


Vitamix Logo

Vitamix - Vitamix is an Olmsted, OH company that is “improving the vitality of people’s lives and liberating the world from conventional food and beverage preparation boundaries.”

See the complete Vitamix profile


Job TitleLocation
Mechanical Engineer, TechnologyTownship of Olmsted, OH
Visual Designer IITownship of Olmsted, OH
Lead DeveloperTownship of Olmsted, OH
Web Data SpecialistTownship of Olmsted, OH
UX DesignerTownship of Olmsted, OH
See all 31 job postings

Relias Learning Logo

Relias Learning - Relias Learning is based in Cary, NC and offers “online training to senior care, health and human services, corrections, and intellectual and developmental disabilities organizations.”

See the complete Relias Learning profile




Gumroad Logo

Gumroad - Gumroad is a San Francisco, CA, and they “help millions of creators earn their livings in an interesting, authentic way.”

See the complete Gumroad profile


Job TitleLocation
Growth InternSan Francisco, CA
Product designerSan Francisco, CA
Product DesignerSan Francisco, CA
Payments EngineerSan Francisco, CA
Front-end EngineerSan Francisco, CA
See all 10 job postings



GuideStar Logo

GuideStar - GuideStar is a Williamsburg, VA based organization that aims to “revolutionize philanthropy by providing information that advances transparency."

See the complete GuideStar profile



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