Careers in Member Services

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Looking for an entry level job or internship in member services? This is an overview of how to approach the search and a list of companies that might have relevant entry level and internship opportunities.

Even though it was a while ago, I loved the Museum of Modern Art exhibition featuring Tim Burton. It brought together over 700 examples of never-before-seen drawings, paintings, photographs, storyboards, puppets, and costumes from films like Edward Scissorhands, The Nightmare Before Christmas, and Beetlejuice, as well as from little-known personal projects showing his talent as an artist, illustrator, photographer, and writer working in the spirit of Pop Surrealism. But enough about Burton, onto MoMA. As a MoMA member you’re able to enjoy free or discounted admission to the museum’s Adult and Academic Programs as well as wide range of other programs designed exclusively for members, including exhibition previews and shopping discounts. The individuals working to make MoMA’s membership program a success are Member Services Specialists who are responsible for ensuring the happiness of the museum’s patrons.

Member Services Careers

Photo Credit: Flickr user djdroga

Member Services Career Guide Overview

  1. What a Member Services Specialist Does
  2. A Typical Day for a Member Services Specialist
  3. Salary and Career Progression for a Member Services Specialist
  4. Best Locations for Member Services Specialists
  5. Pros and Cons of Being a Member Services Specialist
  6. What You Need to Know for a Career in Member Services
  7. Member Services Resources
  8. Careers Related to Member Services
  9. Companies with Jobs and Internships in Member Services

What a Member Services Specialist Does

A Member Services Specialist focuses on growing the membership base of a particular non-profit organization by staying in touch with members and answering any questions they might have, as well as recruiting new members. Working in Member Services involves answering phones, greeting members, and processing memberships. They also assist with special program registrations and the overall planning and coordination of programs and events.

A Typical Day for a Member Services Specialist

While a typical day for a person in Member Services can vary it typically includes these tasks:

  • Greeting visitors
  • Providing information and answering questions
  • Directing visitors to appropriate staff members or departments
  • Filing and preparing department records, reports and forms
  • Copying and distributing documents
  • Mailing forms
  • Inputting data
  • Maintaining various bulletins and memoranda
  • Assisting with tours
  • Scheduling meetings
  • Distributing documents pertaining to membership
  • Brainstorming ways to keep members involved
  • Speaking out in the community
  • Creating invoices

Salary and Career Progression for a Member Services Specialist

On average a Member Services Specialist makes $45,000 per year. From there you might go on to become a Program Manager, Non-Profit ($29,955-$67,863 on average per year), and perhaps even an Executive Director, Non-Profit ($32,383 – $108,828 on average per year).

Best Locations for Member Services Specialists

Here are some good spots for a member services specialist:

  • Durham, North Carolina
  • San Francisco, California
  • New York, New York
  • Washington, DC
  • Auburn, Washington
  • Baltimore, Maryland
  • Los Angeles, California

Pros and Cons of Being a Member Services Specialist

Pros
  • Get to work with a lot of people
  • Can feel rewarding to work for a non-profit
Cons
  • Low pay
  • Customer service can be stressful
  • Tasks can seem repetitive and mundane

What You Need to Know for a Career in Member Services

To work in Member Services you’ll need to have an outgoing, friendly, professional personality to be able to provide excellent customer service. Excellent written and oral communication skills are also helpful. You may need to be proficient in Spanish, or to be able to use MS Word, Excel, Power Point and newsletter services like Constant Contact.

Member Services Resources

If member services still sounds like your cup of tea, here are a few things you should do to get started.

Required Reading

Blogs and Websites

Networking Opportunities

Job Search Resources

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Companies with Entry Level Jobs and Internships in Member Services

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See the complete Academy of American Poets profile


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See the complete MOCA profile


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Old Sturbridge Village - Old Sturbridge Village is the “largest outdoor history museum in the Northeast” and it “depicts a rural New England town of the 1830s.”

See the complete Old Sturbridge Village profile


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Friends of the Forest Preserves - Friends of the Forest Preserves is a Chicago, IL based non-profit that "exists because the Cook County forest preserves need help."

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See the complete Brooklyn Museum profile


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See the complete San Francisco Village profile


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Fine Arts Museums of San Francisco - Fine Arts Museums of San Francisco is a non-profit that runs two separate museums: the de Young in Golden Gate Park and the Legion of Honor in Lincoln Park.

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Rubin Museum of Art - The Rubin Museum of Art in New York, NY "promotes understanding, and inspires personal connections to the ideas, cultures, and art of Himalayan Asia.”

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