Careers in Member Services

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Looking for an entry level job or internship in member services? This is an overview of how to approach the search and a list of companies that might have relevant entry level and internship opportunities.

Even though it was a while ago, I loved the Museum of Modern Art exhibition featuring Tim Burton. It brought together over 700 examples of never-before-seen drawings, paintings, photographs, storyboards, puppets, and costumes from films like Edward Scissorhands, The Nightmare Before Christmas, and Beetlejuice, as well as from little-known personal projects showing his talent as an artist, illustrator, photographer, and writer working in the spirit of Pop Surrealism. But enough about Burton, onto MoMA. As a MoMA member you’re able to enjoy free or discounted admission to the museum’s Adult and Academic Programs as well as wide range of other programs designed exclusively for members, including exhibition previews and shopping discounts. The individuals working to make MoMA’s membership program a success are Member Services Specialists who are responsible for ensuring the happiness of the museum’s patrons.

Member Services Careers

Photo Credit: Flickr user djdroga

Member Services Career Guide Overview

  1. What a Member Services Specialist Does
  2. A Typical Day for a Member Services Specialist
  3. Salary and Career Progression for a Member Services Specialist
  4. Best Locations for Member Services Specialists
  5. Pros and Cons of Being a Member Services Specialist
  6. What You Need to Know for a Career in Member Services
  7. Member Services Resources
  8. Careers Related to Member Services
  9. Companies with Jobs and Internships in Member Services

What a Member Services Specialist Does

A Member Services Specialist focuses on growing the membership base of a particular non-profit organization by staying in touch with members and answering any questions they might have, as well as recruiting new members. Working in Member Services involves answering phones, greeting members, and processing memberships. They also assist with special program registrations and the overall planning and coordination of programs and events.

A Typical Day for a Member Services Specialist

While a typical day for a person in Member Services can vary it typically includes these tasks:

  • Greeting visitors
  • Providing information and answering questions
  • Directing visitors to appropriate staff members or departments
  • Filing and preparing department records, reports and forms
  • Copying and distributing documents
  • Mailing forms
  • Inputting data
  • Maintaining various bulletins and memoranda
  • Assisting with tours
  • Scheduling meetings
  • Distributing documents pertaining to membership
  • Brainstorming ways to keep members involved
  • Speaking out in the community
  • Creating invoices

Salary and Career Progression for a Member Services Specialist

On average a Member Services Specialist makes $45,000 per year. From there you might go on to become a Program Manager, Non-Profit ($29,955-$67,863 on average per year), and perhaps even an Executive Director, Non-Profit ($32,383 – $108,828 on average per year).

Best Locations for Member Services Specialists

Here are some good spots for a member services specialist:

  • Durham, North Carolina
  • San Francisco, California
  • New York, New York
  • Washington, DC
  • Auburn, Washington
  • Baltimore, Maryland
  • Los Angeles, California

Pros and Cons of Being a Member Services Specialist

Pros
  • Get to work with a lot of people
  • Can feel rewarding to work for a non-profit
Cons
  • Low pay
  • Customer service can be stressful
  • Tasks can seem repetitive and mundane

What You Need to Know for a Career in Member Services

To work in Member Services you’ll need to have an outgoing, friendly, professional personality to be able to provide excellent customer service. Excellent written and oral communication skills are also helpful. You may need to be proficient in Spanish, or to be able to use MS Word, Excel, Power Point and newsletter services like Constant Contact.

Member Services Resources

If member services still sounds like your cup of tea, here are a few things you should do to get started.

Required Reading

Blogs and Websites

Networking Opportunities

Job Search Resources

Careers Related to Member Services

Displaying 1-10 of 1,224 results.
Member Services Representative
Progrexion Salt Lake City, UT
Member Services Representative Call Center
Visiting Nurse Service of New York New York, NY
Member Service Counselor (Hurstbourne Branch)
AAA Louisville, KY
Meat Service Team Member
Wegmans Food Markets Westwood, MA
Brand Vice President - Burger Works
Red Robin Englewood, CO
Meat Service Team Member
Whole Foods Boston, MA
Customer Solutions Representative
Sears Round Rock, TX
Seasonal Team Member (Multiple Positions)
Target Bellingham, WA
Crew Member
Vitality Bowls Superfood Cafe Carmel, IN
Front Counter Team Member
Chick-fil-A Springdale Cincinnati, OH

Companies with Entry Level Jobs and Internships in Member Services

Academy of American Poets Logo

Academy of American Poets - The Academy of American Poets is an NYC based membership organization that is “fostering an appreciation for contemporary poetry and supporting American poets.”

See the complete Academy of American Poets profile


Grantmakers for Effective Organizations Logo

Grantmakers for Effective Organizations - Grantmakers for Effective Organizations is a DC based non-profit “committed to advancing smarter grantmaking practices that are most critical to bolstering nonprofit success.”

See the complete Grantmakers for Effective Organizations profile


moca-logo

MOCA - MOCA is the Museum of Contemporary Art, Los Angeles, and they are the only museum in L.A. that is entirely dedicated to contemporary art.

See the complete MOCA profile


Textile Society of America Logo

Textile Society of America - Textile Society of America is a Berkeley, CA non-profit that “provides an international forum for the exchange and dissemination of information about textiles worldwide."

See the complete Textile Society of America profile


Old Sturbridge Village Logo

Old Sturbridge Village - Old Sturbridge Village is the “largest outdoor history museum in the Northeast” and it “depicts a rural New England town of the 1830s.”

See the complete Old Sturbridge Village profile


Aircraft Owners and Pilots Association Logo

Aircraft Owners and Pilots Association - Aircraft Owners and Pilots Association is a Frederick, MD based non-profit that “is the largest, most influential general aviation association in the world.”

See the complete Aircraft Owners and Pilots Association profile


Friends of the Forest Preserves Logo

Friends of the Forest Preserves - Friends of the Forest Preserves is a Chicago, IL based non-profit that "exists because the Cook County forest preserves need help."

See the complete Friends of the Forest Preserves profile


San Francisco Botanical Garden Society Logo

San Francisco Botanical Garden Society - San Francisco Botanical Garden Society is a non-profit that supports “55 acres of both landscaped gardens and open spaces" in Golden Gate Park.

See the complete San Francisco Botanical Garden Society profile


The New York Academy of Sciences Logo

The New York Academy of Sciences - The New York Academy of Sciences is a New York, NY based “international, nonprofit membership organization working to advance scientific knowledge."

See the complete The New York Academy of Sciences profile


Council of Urban Professionals

Council of Urban Professionals - Council of Urban Professionals is a New York, NY based non-profit that “molds diverse business and civic leaders and empowers them to exert influence."

See the complete Council of Urban Professionals profile


Brooklyn Museum Logo

Brooklyn Museum - At over half a million square feet, Brooklyn Museum is “one of the oldest and largest art museums in the country.”

See the complete Brooklyn Museum profile


National Collegiate Scouting Association Logo

National Collegiate Scouting Association - NCSA is a Chicago based company that helps "student athletes and their families navigate the cutthroat, competitive, and confusing world of college recruiting.”

See the complete National Collegiate Scouting Association profile


San Francisco Village Logo

San Francisco Village - San Francisco Village is a San Francisco, CA based non-profit that aims to keep people who are aging in their homes and active in their community.

See the complete San Francisco Village profile


Yoga Alliance Logo

Yoga Alliance - Yoga Alliance is an Arlington, VA non-profit trade association that exists “to sustain and support the field of yoga.”

See the complete Yoga Alliance profile


The Association of Junior Leagues International

The Association of Junior Leagues International - The Association of Junior Leagues International is an NYC based non-profit that aims “to develop exceptionally qualified civic leaders."

See the complete The Association of Junior Leagues International profile


Fine Arts Museums of San Francisco Logo

Fine Arts Museums of San Francisco - Fine Arts Museums of San Francisco is a non-profit that runs two separate museums: the de Young in Golden Gate Park and the Legion of Honor in Lincoln Park.

See the complete Fine Arts Museums of San Francisco profile


Chicago Architecture Foundation Logo

Chicago Architecture Foundation - Chicago Architecture Foundation is a non-profit organization that is “devoted to celebrating and promoting Chicago as a center of architectural innovation.”

See the complete Chicago Architecture Foundation profile


Educational Alliance Logo

Educational Alliance - The Educational Alliance is a New York, NY based community organization that “currently serves 50,000 New Yorkers annually via 39 programs.

See the complete Educational Alliance profile


The Explorers Club Logo

The Explorers Club - The Explorers Club is a NYC based non-profit "dedicated to the advancement of field research and the ideal that it is vital to preserve the instinct to explore."

See the complete The Explorers Club profile


The Tech Museum of Innovation Logo

The Tech Museum of Innovation - The Tech Museum of Innovation in San Jose, CA is a "hands-on technology and science museum for people of all ages and backgrounds."

See the complete The Tech Museum of Innovation profile


Boardsource Logo

Boardsource - Boardsource is a DC based non-profit that “supports, trains, and educates more than 60,000 nonprofit board leaders from across the country each year.”

See the complete Boardsource profile


Rubin Museum of Art Logo

Rubin Museum of Art - The Rubin Museum of Art in New York, NY "promotes understanding, and inspires personal connections to the ideas, cultures, and art of Himalayan Asia.”

See the complete Rubin Museum of Art profile


Historic New England Logo

Historic New England - Historic New England is a non-profit that works to preserve and promote the appreciation of New England's history.

See the complete Historic New England profile


MediFit Logo

MediFit - MediFit is based in Florham Park, NJ and collaborates “with clients in the design and management of their community and corporate fitness and wellness programs.

See the complete MediFit profile


Society for Neuroscience Logo

Society for Neuroscience - The Society for Neuroscience is a Washington, DC based non-profit member organization, and they're hiring new grads.

See the complete Society for Neuroscience profile


USA Hockey Logo

USA Hockey - USA Hockey is a Colorado Springs based organization that is "the National Governing Body for the sport of ice hockey in the United States," and they're hiring.

See the complete USA Hockey profile


Museum of Latin American Art Logo

Museum of Latin American Art - If you’re a big fan of Latin American art, you’ll probably want to take a look at MOLAA’s excellent job opportunities.

See the complete Museum of Latin American Art profile


American Horticultural Society Logo

American Horticultural Society - If you love gardens and gardening, then a job with the American Horticultural Society would be a perfect fit.

See the complete American Horticultural Society profile


Lincoln Center for the Performing Arts Logo

Lincoln Center for the Performing Arts - Lincoln Center is "the world’s leading performing arts center," and Lincoln Center for the Performing Arts is the organization that runs it. They're hiring.

See the complete Lincoln Center for the Performing Arts profile


Net Impact Logo

Net Impact - If you’re convinced of the power of business to make the world a better place but still want to work at a non-profit, then check out Careers at Net Impact.

See the complete Net Impact profile


Whitney Museum Logo

Whitney Museum of American Art - If contemporary American art speaks to you, then you have to check out jobs at the Whitney Museum of American Art.

See the complete Whitney Museum of American Art profile


Lower East Side Tenement Museum Logo

Lower East Side Tenement Museum - If you want to be part of sharing the history of the immigrants who built this country, then take a look at Jobs at the Lower East Side Tenement Museum.

See the complete Lower East Side Tenement Museum profile


The Conference Board Logo

The Conference Board - If you’re fascinated by the more academic side of business, then you should definitely check out The Conference Board’s Jobs.

See the complete The Conference Board profile


Saint Louis Zoo Logo

Saint Louis Zoo - Saint Louis Zoo is a great zoo, so if you don’t apply for a job with them, at least give them a visit.

See the complete Saint Louis Zoo profile


Corporate Executive Board Logo

Corporate Executive Board - If you’re fascinated by large corporations and how they work, then The Corporate Executive Board would be an excellent place to start your career.

See the complete Corporate Executive Board profile


Thomas Jefferson Foundation Logo

Thomas Jefferson Foundation - If you don’t get lost in the excitement of reading up on Thomas Jefferson’s place in history, then a job at Monticello probably isn’t for you.

See the complete Thomas Jefferson Foundation profile


Gerson Lehrman Group Logo

Gerson Lehrman Group - Gerson Lehrman Group is a firm that acts as a professional matchmaker for subject-matter experts, and they're hiring recent grads for a number of positions.

See the complete Gerson Lehrman Group profile


National Council for Community Behavioral Healthcare Logo

National Council for Community Behavioral Healthcare - The National Council for Community Behavioral Healthcare has a great job opportunity for a new or recent grad as a Member Associate.

See the complete National Council for Community Behavioral Healthcare profile


Association Headquarters Logo

Association Headquarters - To get a feel for what Association Headquarters actually does, you should take a look at their Portfolio and their Case Studies.

See the complete Association Headquarters profile


National League of Cities Logo

National League of Cities - Right now the National League of Cities has a few jobs posted including Sustainability Fellow and Member Relations Representative.

See the complete National League of Cities profile


Advertising Research Foundation

Advertising Research Foundation - Intrigued by what The ARF does? Head over to their Jobs page. Right now there’s only one position posted that might be suitable for new or recent grads

See the complete Advertising Research Foundation profile



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