Zendesk

A couple months ago I was raving to you about our web host WP Engine. While I’m still generally happy with them, they had a pretty big screw up a couple weeks ago. I worked with their support team, and we were able to find a resolution (though it took much longer than I would have hoped). All of the communications ran through Zendesk, which is “beautifully simple customer service software.” It’s basically a platform for managing all of the back and forth that is typically a part of delivering good customer service. Zendesk is based in San Francisco, CA, though they were originally founded in Copenhagen, Denmark in 2007 (they made the move in 2009).

Practice Zen

There’s a good chance that you’ve used Zendesk at some point. They currently work with more than 30,000 companies including Disney, Groupon, Roku, the Denver Broncos, Gawker Media, and Xerox. While those companies probably all have very different needs when it comes to customer service software, Zendesk is able to satisfy them all. You can learn more about how they do this by taking a Product Tour (you can see the experience from the perspective of the customer, the agent, and the manager). You might also want to read up on how some of Zendesk’s customers are benefitting from the software. If you think that this world needs even better customer service, take a look at Zendesk’s Careers page. There are a ton of career opportunities available including:

• Commissions Analyst
• Accounts Payable Accountant
• Facilities Assistant
• Dev Ops Engineer
• UI Engineer
• Financial Operations Analyst
• Front-End Web Developer – Marketing
• Online Advertising Associate
• Associate Sales Development Rep (Madison, WI)
• Customer Account Manager (Madison, WI)
• Customer Account Manager
• Customer Advocate – Extended Support
• Customer Advocate – Extended Support (Madison, WI)

There seems to be something for almost everyone, so give Zendesk a look.

Links to Help You Begin Your Research

• Zendesk.com
• Jobs at Zendesk
• About Zendesk
• Management at Zendesk
• Zendesk’s Blog
• Zendesk News

Have you ever used Zendesk