Posted by Willy Franzen on March 4, 2009. Jobs updated daily.
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On Sunday morning I woke up to a massive lake effect snow squawl. My first thought was, “I don’t want to go outside today.” Then I realized that everyone else was thinking the same thing and that all those brunch spots that are usually a two hour wait would probably have tables available. Then I wimped out and decided to make pancakes – chocolate chip pancakes. So, I pulled out the King Arthur Flour and searched for their pancakes recipe in Google. I was shocked to learn that this is one of their King Arthur Flour Guaranteed Recipes. If I somehow managed to screw up, they had a phone number that I could call to get someone to help me fix it. Oh yeah, and they’d send me a $5 Baker’s Catalogue gift certificate for my troubles. Luckily the pancakes were delicious, and I didn’t have to take advantage of their fantastic customer service offerings, but the idea that a flour company even offers customer service is remarkable. I always say that companies that treat their customers well make great places to work, and this appears to be true with Norwich, VT based King Arthur Flour.
I’ve been using King Arthur Flour for a while, but I didn’t think of them as a potential employer until I saw that the Wall Street Journal named them to their list of Top Small Workplaces 2008. The company is 219 years old, has 160 employees, and used to be family owned (now they’re 100% employee owned). Baking is a big deal at King Arthur Flour, which is why “each worker gets a five-pound bag of flour each month and free loaves of bread, as well as a 10% to 40% discount at the company store, which includes a wide array of baking supplies and baked goods.” And if all that’s not enough, they “knight” their employees when they reach service time milestones. You’re probably thinking, “All this for a flour company?” And the answer is “Yes!” There’s a reason that they’re able to stand out in an industry that is about as commoditized as an industry can get. It’s because they offer high quality products (it’s not just any flour), great customer service, and treat their employees well.
How can you be on your way to getting knighted? You should start by checking out King Arthur Flour’s Jobs page. Right now they have 3 opportunities posted, and they all are worth taking a look at for new college grads. They are for a Shift Team Leader – Customer Service, Baking Specialist – Customer Service, and Human Resources Analyst. You can apply by sending a resume and cover letter in Word or PDF format to jobs@kingarthurflour.com.
Links to Help You Begin Your Research
Have you ever baked with King Arthur Flour?
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Great blog! As a knighted employee owner, I would also like to add that we have won the Best Place to Work in Vermont award for 3 consecutive years. That is based mainly on the employee feed back. It really is a great place to work.It feels like family. The fact that all of those jobs would put you in near proximity to the test kitchen, isn’t too shabby either. There are days when we may have 5-10 different brownies to tast test. It’s a tough job, but somebody has to do it…..
yeah i made some bread with their flour once