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Entry level jobs in:

customer service


Every day we profile a new entry level employer, and every day we tag our posts to make it easier for you to find jobs and companies that interest you. The following companies have offered entry level jobs in customer service in the past, and they are likely to do so in the future.

American Lung Association

by Willy Franzen on May 3, 2009

American Lung Association Logo

Yesterday I got some bad news. A good friend and one of the best people in the fly fishing community was diagnosed with lung cancer a few months ago. It’s not a pretty picture, but if anyone can beat it, it’s him. Since he’s been on my mind since yesterday, I thought it would only be appropriate to take a look at the American Lung Association today. They’re a nationwide non-profit organization that aims to “save lives by improving lung health and preventing lung disease.” Whether it’s a lifelong smoker who is facing a life and death situation or a kid who is growing up with asthma (like me), the American Lung Association is there to help – mostly “through research, education and advocacy.”

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simplehuman

by Willy Franzen on April 23, 2009

simplehuman logo

I hate to do this to you, but today is going to be the third California based company in a row (this one’s in Torrance). There seem to be a lot of jobs out there, so if you want to live efficiently, maybe you should move out there… or you could just furnish your home with things from simplehuman. They “design housewares to make you more efficient at home — from a spoon rest on a utensil holder to a pedal that’ll outlast 50,000 steps, or a paper towel holder that won’t unravel and a dishrack that drains in different directions.” It’s all about wowing people with the mundane. Do you know anyone who loves his or her garbage can? Probably not, but simplehuman aims to change that. (In my college days the most efficient garbage can was the biggest one for two reasons, it had to be emptied the fewest times and you could toss things in from extremely far away.) Now, “efficient living” may have a different meaning to a college student, but simplehuman brings some class to that sense of efficiency. You’ll appreciate it once you get you’re out on your own and begin your journey towards yuppie-hood.

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Media Temple

by Willy Franzen on April 3, 2009

Media Temple Logo

I recently ended up with a good news/bad news situation. The good news was that the traffic here, on One Day, One Internship, and on Found Your Career had exceeded what my old server was able to deliver. The bad news is that our new server costs 8x as much per month. It’s still a relatively small price to pay to reach as many people as we do, but nobody likes to have to spend more money. Luckily, we’ve been relatively happy with our hosting service, but had we wanted to change, we might have taken a look at Culver City, CA based Media Temple. Why? Because they have cool jobs. Cool jobs usually mean happy employees, and happy employees usually mean good customer service. That must be the case with Media Temple – just look at the client list that they’ve been able to score.

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Priceline.com

by Willy Franzen on March 31, 2009

Priceline Logo

My first introduction to William Shatner was watching Rescue 911. Little did I know that his body of work extended far beyond narrating a show about real life heroes. I imagine today’s children will have an equally narrow view of William Shatner’s career, as they’ll know him as “Priceline Negotiator.” (Can you read those words without hearing the corresponding tune? I can’t.) Anyway, the whole idea behind William Shatner’s newest role – besides his doing the commercials in return for stock – is that Priceline.com will negotiate the best deals on travel-related items like hotels, car rentals, and airline tickets. They also have a “name your own price” model that used to be the core of their business, but now Priceline has widened its focus to discount travel in general.

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Aweber

by Willy Franzen on March 24, 2009

Aweber Logo

Last week when I told you about Constant Contact, I mentioned how Jason Seiden and I are using a competing service to deliver e-mails about our job search prep course (if you’re struggling in your job search, you need to check this out – it will help). That service is called Aweber, and their CEO, Tom Kulzer, happened to stop by (yes, CEOs read One Day, One Job) to let us know that his company is also hiring. Since I think that companies with great products and awesome customer service usually make the best places to work, I’m pretty sure that Aweber, which is based in Newton, PA, is the kind of place that you want to work. They’re an industry leader, and they have a gaming room and go carts. What more could you ask for? Oh yeah, they’re privately held and profitable, having done business for 11 years.

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Constant Contact

by Willy Franzen on March 19, 2009

Constant Contact Logo

When Jason Seiden and I decided that we were going to do an online job search prep course, we knew that we wanted to build a buzz before the course was open for enrollment. We decided that the best way to let people know more information about the course was to build an e-mail list. That’s what we did, and very quickly hundreds of people who were interested in the course signed up to be given more information via e-mail. When you need to manage an e-mail list of that size, it’s a lot easier to use third-party software. We went with a company called Aweber, but we looked at a number of other companies that offer similar services. One of those companies was Constant Contact, which is based out of Waltham, MA. As they put it, they help “small businesses, associations, and nonprofits connect with their customers, clients, and members” through “leading email marketing and online survey tools—supported by its expert personal coaching and support.” In fact, if you scroll to the bottom of many of the mass e-mails that you get, there’s a good chance that you’ll see a Constant Contact logo at the bottom.

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King Arthur Flour

by Willy Franzen on March 4, 2009

King Arthur Flour Logo

On Sunday morning I woke up to a massive lake effect snow squawl. My first thought was, “I don’t want to go outside today.” Then I realized that everyone else was thinking the same thing and that all those brunch spots that are usually a two hour wait would probably have tables available. Then I wimped out and decided to make pancakes – chocolate chip pancakes. So, I pulled out the King Arthur Flour and searched for their pancakes recipe in Google. I was shocked to learn that this is one of their King Arthur Flour Guaranteed Recipes. If I somehow managed to screw up, they had a phone number that I could call to get someone to help me fix it. Oh yeah, and they’d send me a $5 Baker’s Catalogue gift certificate for my troubles. Luckily the pancakes were delicious, and I didn’t have to take advantage of their fantastic customer service offerings, but the idea that a flour company even offers customer service is remarkable. I always say that companies that treat their customers well make great places to work, and this appears to be true with Norwich, VT based King Arthur Flour.

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Rubicon Project

by Willy Franzen on February 24, 2009

Rubicon Project Logo

As far as I can tell, now is not a good time to be in Advertising. When the economy slows down, ad sales usually take a hit. I know that first hand, which is why we’ve moved towards offering useful products – like job seeker training – instead of selling ads to employers (remember: all of our daily posts are editorial). With that said, online advertising is still the future, and with the struggles that many publishers are facing, now is a perfect time for innovation. That’s what Rubicon Project is all about. They’re a Los Angeles, CA based startup that is “on a mission to automate the $65 billion global online advertising industry.” This means optimizing unfilled ad space through software. With 300+ ad networks to choose from, publishers just can’t possibly evaluate every ad network’s offers on their own. Rubicon Project can – in a matter of seconds – and then server the most profitable ad immediately.

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Six88 Solutions

by Willy Franzen on February 20, 2009

ShipCompliant Logo

When I interned at Orvis, I got to take a trip to their distribution center in Roanoke, VA. I learned a lot about the company on that trip, and I got to experience one interesting situation. At the time Orvis had a new product – a kangaroo skin hat – that happened to be illegal in California. Unfortunately they didn’t realize that kangaroo products were illegal in California until after one of the hats had already shipped. Apparently every violation of this law comes with a very steep fine. It was understandable that there was a big fuss about this, and somehow the company was able to track down the package before it crossed the California border. Now imagine that your company faces this problem every day. That’s what it’s like for wine retailers – every state has different restrictions, regulations, taxes, and other hoops that you need to jump through to ship wine. That’s where Boulder, CO based Six88 Solutions comes in. They produce software called ShipCompliant that makes it much easier for wine companies to stay in compliance with the law.

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Vosges

by Willy Franzen on February 13, 2009

Vosges Logo

If your sweetheart is out of a job this Valentine’s Day, then give him or her a gift that shows that you really care. Chocolates, flowers, and jewelry only bring temporary satisfaction, but there’s nothing more satisfying (besides a relationship with you, of course) than a job that you love. Enroll your sweetheart in Found Your Career (our online job search training course) today.

Last year we did a weeklong build up to Valentine’s Day – we checked out jobs at ProFlowers, OpenTable, eHarmony, and Tiffany & Co. One obvious choice that I left out was a confectioner or chocolatier. That’s why today we’re going to look at Vosges, a Chicago based producer of Haut-Chocolat. I had a lot of options when it came to picking a chocolatier to feature today, and I probably could have picked one that has more jobs available (your homework can be to go find one), but I picked Vosges for a single reason. They make a chocolate bar with bacon in it. I’ve had it, and it’s awesome. How could you not want to work with a company that is creative enough to mix those two things together?

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Inventables

by Willy Franzen on January 28, 2009

Inventables Logo

Over the weekend I was having a conversation with some friends about what kind of bagged lunches we used to take to school. A common theme was the popularity of Lunchables and how it was a rare occasion for most of us to have our parents actually buy Lunchables at the supermarket (I didn’t care for Lunchables, so I was scorned by the group). Lunchables have absolutely nothing to do with today’s company, except that whenever I hear the name Inventables, I immediately think of Lunchables. Inventables is a Chicago based (I think that I can actually see their office from my window) company that helps companies innovate by making sourcing and selling materials and technologies easy. In other words they go out and find the newest, most innovative materials and provide a subscription service that provides information to companies that are looking for new materials to use in their products. They look for materials like we look for entry level jobs.

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GoodBarry

by Willy Franzen on January 21, 2009

GoodBarry Logo

Running a website isn’t easy. I know. Figuring out hosting, updating software, setting up e-mail account, managing analytics, and monitoring uptime are just a few of the tasks that make setting up a website a nearly insurmountable task for small business owners. If you don’t know how to do everything yourself, you need a pro whom you can trust to jump in and fix something when it breaks – even if it’s at 2 AM. Why deal with all the headaches of managing a website (and a webmaster) when you can outsource it all to someone else, like GoodBarry. GoodBarry is an integrated system that allows you to manage your business’ website, e-mail marketing, and online shop while automatically growing its customer database all through one central console. Although it’s not suitable for what I’m doing here on One Day, One Job, I can dream of the day when I don’t have to worry about all the webmaster stuff.

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Starwood

by Willy Franzen on January 7, 2009

Starwood Logo

Having a girlfriend who is a consultant, I’m often subjected to hours of consultant-speak. It’s not really English, as it consists mostly of acronyms. One thing consultants seem to talk about a lot, even though they don’t have an acronym for it, is the American Express Starwood Preferred Guest Card. It’s apparently by far the best credit card for the consulting lifestyle (especially when you work for a firm that almost exclusively puts you up in Starwood hotels). Since I’ve been hearing the Starwood name a lot, and I’ve had a few people recommend their Jobs to me, I thought it was time to take a look at what kind of entry level jobs are available with one of the world’s largest hotel and leisure companies. In case you’re not familiar with the Starwood brand, they’re the company behind Sheraton, Four Points, aloft, W Hotels, Le Meridien, The Luxury Collection, Element, Westin, and St. Regis. All of them are nice places to stay, and a few of them are about as trendy as you can get when it comes to hotels – check out aloft.

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Melissa & Doug

by Willy Franzen on January 5, 2009

Melissa & Doug Logo

Now that we’ve finished out end of ‘08 recap (See: Part 1, Part 2, Part 3, Part 4, Part 5, Part 6, Part 7, Part 8, Part 1 of non-profits, Part 2 of non-profits, Part 3 of non-profits, and Part 4 of non-profits), we’re ready to to start off the new year by bringing you profiles of all new companies with exciting entry level jobs. We’re also very close to opening enrollment for our job search training course, but you’ll hear a lot more about that soon enough. Today we’re going to focus on Melissa & Doug, a toy company based in Wilton, CT. From what I can tell by looking at their product offerings, Melissa & Doug’s toys are targeted towards very young children, so they don’t have much stuff for big kids like WowWee does. That’s ok though – if they made toys that you actually wanted to play with, you’d never get anything done at work.

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Blackbaud

by Willy Franzen on December 8, 2008

Blackbaud Logo

We’ve just had another weekend of looking at excellent entry level jobs at non-profits, so it makes sense that we’re going to look at jobs with a company that serves non-profits today. Blackbaud is a technology solutions provider for non-profit organizations that specializes in “fundraising, relationship management, financial management, education administration, website management, direct, marketing, ticketing, prospect research, consulting, and training.” That’s a lot to do, but Blackbaud is a big company – they have over 22,000 non-profit customers and almost 2,000 employees. They seem to growing at a good rate, and they even have locations in 5 countries.

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Seventh Generation

by Willy Franzen on December 4, 2008

Seventh Generation Logo

I have to admit that the first time that I noticed the Seventh Generation brand in the grocery store, I was kind of grossed out. That’s because I noticed a big display of toilet paper packages all bearing the company’s name. When I think about what I want from toilet paper, the most important thing is that it’s first generation. We can talk about softness and how many ply it is after that. I realize that my disgust was completely irrational, but I don’t ever want to think that the toilet paper that I’m buying is anything but new. After visiting Seventh Generation’s website, I found out that “the company derives its name from the Great Law of the Iroquois that states, ‘In our every deliberation, we must consider the impact of our decisions on the next seven generations.’” This makes sense because Seventh Generation, which is based in Burlington, VT, is aiming to become “the world’s most trusted brand of authentic, safe, and environmentally-responsible products for a healthy home.” They seem to be doing a good job considering that their products have saved 287,359 trees and 584,650 gallons of petroleum at last count.

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Blizzard Entertainment

by Willy Franzen on November 20, 2008

Blizzard Entertainment Logo

Some people seem to think that this financial crisis is a sign that the end of the world is coming. Well, I can assure you that it is not going to lead to the end of the World… of Warcraft. Why’s that? Because video game sales were up 18% from last October to this October. I guess when you can’t find a job, a new video game seems like a smart investment (you have a lot of time on your hands). I’d recommend that you invest in our job search training course instead, but that’s just my opinion. So, even if you’re frustrated by your job search, don’t give up on the World… of Warcraft. Not only can video games give you a way to blow off your steam while you’re getting pwned by your job search, they can also provide you ideas for new employers to look into. For instance, Irvine, CA based Blizzard Entertainment, the company behind World of Warcraft seems to be on a hiring binge. Maybe your 1337 gaming skills aren’t useless (and don’t tell me that you don’t need a job because you’re mining cybergold). Oh yeah, and if you’re playing Hello Kitty Island Adventure, you’re doing it wrong, n00b.

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Global Impact

by Willy Franzen on October 26, 2008

Global Impact Logo

Although many people don’t realize it, almost every non-profit organization spends a considerable amount of time and resources on raising money. Some call it development, and others call it fundraising. Whatever you call it, it’s time and resources that charitable organizations have to direct towards something other than their missions. Global Impact is a non-profit organization that makes it its mission to raise money and awareness for other non-profit organizations. With the money that it raises, Global Impact works directly with U.S. based international organizations to help the world’s most vulnerable people. Despite the fact that Global Impact is all about fundraising, they still think that it’s important to limit administrative costs, which is why they’re able to give away 88% of the money that they raise while only 5.3% of their spending goes to administration and fundraising. Much of Global Impact’s proficiency in fundraising comes from their participation in and promotion of workplace giving programs. Global Impact is very selective about where their money goes, so member organizations are expected to meet very specific criteria before they are able to receive funds. Global Impact has

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Rolls-Royce

by Willy Franzen on October 3, 2008

Rolls-Royce Logo

Let’s be honest – the closest that you’ve ever come to a Rolls-Royce was when you were watching MTV Cribs and saw one in a rapper/athlete/actor’s garage. I’ve seen some college students with some really nice cars, but never a Rolls. With that said, you can finally get close to Rolls-Royce through the college recruiting process. In fact, your lack of familiarity with Rolls-Royce automobiles won’t even matter, because Rolls-Royce plc (the company that we’re talking about today) doesn’t even make cars anymore. That business was sold to BMW in 1998. Rolls-Royce focuses on four global markets – Civil Aerospace, Defense Aerospace, Marine, and Energy – and two vital teams – Services and Research & Development. Although that may not be consistent with the brand image that you’ve associated with Rolls-Royce for a long time, you’re going to have to get used to it – especially if Rolls-Royce sounds like a company that you’d want to work for.

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Southwest Airlines

by Willy Franzen on September 17, 2008

Southwest Airlines Logo

Periodically the news is riddled with stories about how the airlines are teetering on the brink of bankruptcy. Lately the focus of doom and gloom commentary has shifted to finance and insurance companies, but that doesn’t mean that the airlines are doing any better. There’s one company that is seemingly never in the conversation about struggling airlines – Southwest Airlines. If you’ve ever flown Southwest, you probably know why. They do things differently, and it makes flyers happy. Even though it seems like almost no one can succeed flying commercial routes, Southwest continues to impress. A One Day, One Internship reader tipped us off to some amazing internship opportunities at Southwest Airlines, so we thought that we’d look at their entry level jobs today too. Air travel isn’t going anywhere – it’s too important to us, so don’t write off an entire industry because the other losers can’t get their acts together.

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Bazaarvoice

by Willy Franzen on September 10, 2008

Bazaarvoice Logo

Shopping is supposed to be social. When you were a teenager, you probably liked to hit the mall with friends. Now, you probably lie in bed late at night surfing web sites looking for cool stuff to buy. It’s just not the same. You need social proof to back up your buying decisions. You want to hear what other people think. You want reviews, stories, and answers to questions that you may have about a product or service. Bazaarvoice is a software as a service provider that promotes social commerce by connecting customers to each other. They get their name from the word “bazaar, ” which “symbolizes the beginning of commerce – the initial marketplaces… lively centers of town, buzzing with neighbors, friends and merchants all sharing opinions and building a vibrant community.” That’s what Bazaarvoice is trying to recreate online for their clients.

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Edible Arrangements

by Willy Franzen on August 29, 2008

Edible Arrangements Logo

Back in February, I told you all about ProFlowers and how I use them for all of my flower sending needs. Flowers are great. They’re beautiful, they smell good, and they make people happy. Still, I can’t get over the fact that they’re kind of useless (as Brad Paisley would say, I’m still a guy). You pay a lot of money to send them to someone, then the flowers sit around in a vase for a week until they’re thrown away. I’d much rather be sent something that I can use or, better yet, eat. That’s why I love Edible Arrangements. They allow you to send beautiful “bouquets” of delicious fruit – chocolate covered if you like. Whenever I’ve sent an Edible Arrangement to someone, I’ve been told that it was the best gift basket that the person has ever received. Not only are the arrangements tasty, but they provide healthy snacks for at least a few days (chocolate covered pieces not withstanding). Take a look at their arrangements, and see what I’m talking about.

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Alcoa

by Willy Franzen on August 17, 2008

Alcoa Logo

This is a sponsored post. We’ve worked directly with Alcoa to bring you the inside scoop on their top entry-level career opportunities.

My introduction to Alcoa came through the Baseball Express catalog. I was a high school baseball player, and I spent hours poring over the pages dreaming about saving up enough to buy a brand new baseball bat made out of cutting edge materials. The catalog’s copy had me convinced that a bat made from Alcoa’s latest alloy was the key to hitting home runs. Had I spent more time in the batting cage, and less time researching my baseball bat purchase, maybe I would have done more than played Club Baseball in college for a year. Then again, the bat that I finally chose did hit the ball a lot farther than the bats that I had used in previous years. Since you probably had better things to do in high school than read baseball catalogs from cover to cover, you may not be familiar with Alcoa, but you should know that producing aluminum for baseball bats is just a tiny sliver of what they do. It is, however, an excellent example of how Alcoa seems to have a hand in almost everything.

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SmugMug

by Willy Franzen on July 16, 2008

SmugMug Logo

Remember when sharing photos meant getting doubles or triples printed at the photo processor? In just 5 years, that practice has almost completely disappeared as we’ve seen services like Flickr and Facebook Photos eat up the market. Free services are great, but they’re much better for letting people view your pictures than they are for letting people actually download your pictures. There are a lot of people who are really serious about their photos, and these services often don’t cut it for them. SmugMug is a a startup that offers premium photo sharing services.

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Radio Flyer

by Willy Franzen on July 3, 2008

Radio Flyer Logo

Red wagon. Is any more explanation necessary? You’re probably already picturing Dennis the Menace pulling his Radio Flyer wagon behind his little red bike. Or maybe you’re thinking about your village’s 4th of July parade where all the kids decorate their bikes and pull wagons behind them with their younger siblings in them (ok maybe that’s just my memory). Nearly everyone has a childhood memory associated with Radio Flyer (hopefully it’s not because you have a scar from a spill you took out of a Radio Flyer wagon). What’s your Radio Flyer memory? If for some reason wagon rides and Radio Flyer weren’t part of your childhood, you can get up to speed with this video.

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