One Day, One Job » customer service

Forrester Research

Willy Franzen — Thu, 18 Mar 2010 14:54:47 +0000

I’m sure that you’ve heard plenty of people bemoan the fact that it’s nearly impossible to get users to pay for online content. Most people wouldn’t pay a single dollar to read a wonderful article from The New York Times. Maybe this will change eventually, but for now the “freeconomy” is giving many content producers fits. Some people who aren’t having a problem are the folks at Cambridge, MA based Forrester Research. They’re “an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology,” and they consistently get people to pay hundreds or even thousands of dollars for their content. Most of the reason for this is the fact that they’re often selling to corporate clients who are a lot less price sensitive than individual users, but it’s still impressive. Buying research done by Forrester is a lot cheaper than doing the research yourself, so it’s a smart investment. That’s why Forrester Research was able to generate nearly a quarter billion dollars in revenue in 2008.

Research Pays

You’re probably wondering what kind of research Forrester does and why it’s so lucrative. It’s really all over the place (as long as it relates to business and/or technology). For $499 you can buy a report on The All-Wireless Campus: A Westmont College Case Study or a Western European Online Retail Forecast, 2009 To 2014. And at the $1,749 price point you can read up on The State Of Consumers And Technology: Benchmark 2009, Canada. If you’re only willing to spend $250 you may want to attend a teleconference on How To Use Twitter For Customer Service or Global Banking Platform Deals 2009. If you want to get a taste for yourself, and you’re not ready to pull out the credit card, then you should probably take a look at Forrester’s free research.

If you find some of the reports fascinating and not boring, then you should probably consider a Career at Forrester Research. They’ve won a lot of awards, and they seem to be using social media as a big part of their recruiting. Their current openings (in Cambridge unless otherwise noted) include: Web Developer, Sales Development Specialist – Selling to Technology Vendor Professionals (London, UK), Research Associate (also in London and New York), Events Coordinator, Database Marketing Associate, Client Relations Specialist (San Francisco, CA), Citations Specialist, Briefings Specialist – Client Services, and Billing Specialist. There are a lot of options for new and recent grads, and they’re a great alternative to hanging around in academia. Forrester’s research locations include Dallas, TX; Foster City, CA; New York, NY; San Francisco, CA; Washington, DC; Amsterdam, NL; London, UK; Frankfurt, Germany; and Paris, France; while they have even more sales centers, so be on the look out for more positions in those locations. And if you want an inside look at what a Research Analyst does, here’s a great blog post on the topic.

Links to Help You Begin Your Research

Would you ever read a Forrester report for pleasure reading?

General Mills

Willy Franzen — Wed, 17 Mar 2010 14:51:47 +0000

Happy St. Patrick’s Day! In past years we’ve looked at Shamrock Boats and Luck Stone to celebrate the holiday, but today we’re going to take a look at jobs with Minneapolis, MN based General Mills because there’s no more authentic Irish breakfast than Lucky Charms. Now, it’s been a while since I last had a bowl of everybody’s favorite marshmallow-filled cereal—ok, it’s been a month—but it feels like it’s been much longer. Beyond Lucky Charms, General Mills’ brands include Cheerios, Pillsbury, Gushers, Haagen-Dazs, Betty Crocker, Cascadian Farm, and many more names that you’ll recognize from the center aisles in the grocery store. Most of them may have nothing to do with St. Patrick’s Day, but add some green food coloring if that’s what you’re really concerned about.

Work at the Mills

There’s not much more to say about General Mills. Their focus is on their 100+ brands, and that’s what makes them the world’s 6th largest food company. They hold the No. 1 or No. 2 position in nearly every category that they compete in, and their products are so ubiquitous that the average U.S. grocery shopper places at least one General Mills product in his or her cart every time he or she shops. Because General Mills is such a large company, they have a very strong Campus Recruiting Program. Unfortunately, their Campus Events Calendar indicates that most of their recruiting has passed. Typically they place new grads into the following areas:

Because the Campus Recruiting season has passed for General Mills, your best bet is to use their job search function to look for positions. There are certainly entry level positions available, so give it a look and hope for some St. Patrick’s day luck when you apply.

Links to Help You Begin Your Research

What’s your favorite General Mills brand?

WebMD

Willy Franzen — Fri, 12 Mar 2010 16:03:02 +0000

This is your last chance. If you want your voice heard, please take 3 minutes (seriously, it’s short) to complete our One Day, One Job survey.

If you woke up this morning with a sore throat, what would you do? I bet many of you would get on the computer, type your symptoms into Google, and probably end up on WebMD trying to self-diagnose. I’m not sure whether that’s a good thing or a bad thing (maybe we should leave the diagnosing for the doctors), but it’s how most of us operate these days. We have a remarkable amount of medical information available at our fingertips, and WebMD, which is based in NYC with a significant presence in a number of other cities, is responsible for a lot of it. They consider themselves “the leading provider of health information services, serving consumers, physicians, other healthcare professionals, employers and health plans.” If you read that closely, you probably noticed that WebMD’s business goes well beyond their consumer facing website.

A Prescription for Your Job Search

From what I can tell, WebMD’s Consumer Network is ad supported, while they also offer paid Professional Networks, Private Portal Services, and Publishing Services that provide additional sources of revenue. I’d expect their business to continue to grow well because of their unique position. They are in the business of providing information, so they can grow as our consumption of healthcare increases, but they don’t have to worry about the threat of legislation killing their business model. One indication of this expectation for growth is the fact that they have 85 jobs posted right now. Some of the positions that seem best suited to new grads include Associate Project Manager (Montreal, Canada), Customer Service Representative (New York, NY), Health Educator (Indianapolis, IN), iPhone Application Developer (New York, NY), Onsite Health/Wellness Coordinator (Puerto Rico), Sales Planner/Account Specialist (New York, NY), and Web Designer (Portland, OR). It appears that WebMD was actually posting more jobs as I was writing this, so you’ll want to look for yourself and see what they have. There appears to be a good mix of jobs (tech, health, writing), so see if there’s a good fit for you and apply online.

Links to Help You Begin Your Research

How often do you use WebMD?

Communispace

Willy Franzen — Thu, 11 Mar 2010 15:43:37 +0000

We’re already working on new projects based on your feedback. If you want your voice heard, please take 3 minutes (seriously, it’s short) to complete our One Day, One Job survey.

As the preceding note indicates, I’ve been collecting user data over the past week to help me make the site more useful for you. So far the survey has received hundreds of responses, and there are a number of common themes that keep coming up. It’s amazing at how well an 8 question survey can tell me about what you guys want in a job search tool. For companies that need a little more than an 8 question survey, there’s Communispace, a Watertown, MA based market research company. Their name probably wouldn’t have made them too popular during the cold war, but fear of communism has been replaced with community building—which is what Communispace is all about.

Join the Communispace Community

Communispace works with some of the world’s biggest brands (like Pepsi, Hallmark, and Unilever) to build private online communities. These communities allow Communispace clients to interact directly with their customers. They can ask for insights, identify trends, test nearly anything, and build customer loyalty. As a business owner, I know how valuable all of those things are. Luckily, I already have a community of awesome users who are constantly giving me feedback. It isn’t so easy for huge brands. They need help, and Communispace offers an end to end solution. They provide the technology, the expertise, and the community management. The world of market research is changing as it gets cheaper and easier to reach customers en masse, and it seems that Communispace is at the forefront of this change. If you’d like to join them, check out their Jobs page. The most suitable positions for new grads are Associate Community Manager and Sales Operations Associate. There are also some technical/software jobs, but they don’t seem to be geared towards new grads. Most importantly, Communispace allows you to apply for an unlisted position, so you can do some research on their Team page and on LinkedIn to get a better sense of what kind of positions they offer but may not have posted.

Links to Help You Begin Your Research

Have you taken our survey yet?

New York Hall of Science

Willy Franzen — Sun, 28 Feb 2010 14:31:35 +0000

In 1964 New York City hosted the World’s Fair for the third time. The fair was held in Queens at Flushing Meadows Corona Park, and it was dedicated to “Man’s Achievement on a Shrinking Globe in an Expanding Universe.” More than 50 million people visited the fair to see all kinds of cool exhibits—many focused on technology (you can read more about the fair on Wikipedia. One of these exhibits was the New York Hall of Science, which continues to operate to this day as New York City’s “only hands-on science and technology center.” It has been remodeled and revamped multiple times since 1964, and wide range of science focused educational programs. It looks like a really cool place to visit, even if most of their activities seem to be targeted towards kids.

Be a Hall Monitor

There are all kinds of neat attractions at NYSCI. These include Science Playground, Rocket Park Mini Golf, Search for Life Beyond Earth, Sports Challenge, and plenty more. The New York Hall of Science also offers “Virtual Visits” that allow people from around the world to enjoy what they have to offer. Hopefully you have a younger relative whom you can use as an excuse to visit, because the place looks like a lot of fun. If you’d like to work at the New York Hall of Science, then check out their Jobs page. It only has one opening posted right now, but it’s perfect for a new grad. They’re looking for a Visitor Services Assistant. To apply for the position, you can send a cover letter and résumé to rlogan@nysci.org. That e-mail address is for the COO, so you may be able to inquire about other positions, but I don’t know how effective that may be.

Links to Help You Begin Your Research

Have you ever visited the New York Hall of Science?

Riot Games

Willy Franzen — Tue, 23 Feb 2010 14:56:51 +0000

Apparently my parents and sister have engaged in a never-ending series of online Scrabble games played via iPhone. I’m with my parents in Florida right now, and every five minutes they’re bugging each other to make the next move. It’s crazy. Free online gaming has hit the masses, and it isn’t pretty. There are tons of new online gaming companies, and while some are focusing on bringing new gamers to the market, others are more focused on gaining ground with serious gamers. Culver City, CA based Riot Games is a perfect example of the latter. They are behind League of Legends, a free online role-playing game that is set in an imaginative world. The game has been downloaded more than a million times, and Riot Games has received $20 million in venture capital investment based on the game. $8 million of that investment came from a Chinese gaming company that has a huge user base, so this is very much an international play.

Incite a Riot

The interesting thing about Riot Games and League of Legends is that the game is essentially console quality. It’s the type of game that serious gamer would pay to play, but it’s free. Riot Games’ business model is more akin to that of Zynga than that of Blizzard. What that means is that Riot Games makes League of Legends free to play, but they charge for in-game item purchases. It seems like a smart idea, and if it works, they’re going to have a huge leg up on the game makers who charge an upfront cost for their games. With all of the recent investment, Riot Games is growing its headcount rapidly. A quick look at their Jobs page will show you that they have nearly two dozen full-time openings. Not all of them are geared towards entry level candidates, but enough are. Riot Games’ current openings are in Art, Programming, Design, Production, QA Operations, Customer Service, and Web, so check them out and see if you find something that fits your interests. If you do, you can apply e-mail and hopefully land a job where you’ll enjoy perks like ninja nerf gun battles, full expense trips to the bathroom, and stock advice.

Links to Help You Begin Your Research

Have you played League of Legends?

The Economist

Willy Franzen — Mon, 22 Feb 2010 15:00:13 +0000

I’ll admit it, I don’t read The Economist regularly, but plenty of my friends do—mostly the smart ones. It’s a magazine (they call themselves a newspaper, but you’d likely identify it as a magazine) that stands apart from other periodicals in a variety of ways. It’s not the topics that they cover—they offer both news coverage and analysis and opinion on business and politics—it’s more the way that they cover those topics. The most interesting thing about The Economist is the fact that all of their articles are written anonymously. It’s about “a belief that what is written is more important than who writes it,” but you have to like the fact that anonymity allows the writers the freedom that they need to address topics in the ways that they should be addressed. The Economist is all about free trade and free markets, yet it “considers itself the enemy of privilege, pomposity and predictability.” The Economist is based in London, but they are very much an international business and magazine.

Put the Free Market to Work

I can’t imagine that you could take a job with The Economist without being an avid reader. If you’re already one, then I’m sure that you’re chopping at the bit to see what kind of jobs they have available, and if you aren’t, then you better go pick up a copy or start browsing their website. You’re certain to find yourself challenged in a way that you never have been before. Not only does The Economist’s approach make them stand out editorially, but it also makes them stand out as a business. While many huge names in the print media are struggling—the New York Times is a perfect example, The Economist continues to thrive and grow. This article from PaidContent.org goes into more detail about The Economist’s economic successes, which are even more impressive considering that their parent company (half owner) Financial Times is struggling. So what about those jobs? The Economist has job offerings all across the world, but we’re going to focus on their US based opportunities, which are mostly located in New York City. Potential entry level opportunities include UI Developer, Account Executive – EIU Enterprise Subscription Sales (Chicago, IL), Distribution Customer Service Analyst, Integrated Marketing Coordinator, and Drupal Developer. All of the jobs look really interesting, and you can apply by using the HR contact info on The Economist’s site. If you’re looking for a job on the editorial side, I’m sure that you have your work cut out for you.

Links to Help You Begin Your Research

Do you read The Economist?

Acquia

Willy Franzen — Thu, 18 Feb 2010 15:56:35 +0000

I’m a huge fan of open source software. I build all of my sites on the WordPress platform, and I am amazed at how powerful the blogging software has become over the years. Still, I know that it can’t do everything. If I get too much more advanced, I’ll probably have to move to a platform like Drupal—another open source content management system. The problem with that is that I’m not a programmer, and Drupal is a bit more complex than WordPress. Luckily, there’s a support option. Acquia is a Woburn, MA based company that provides “products, services, and technical support for the open source Drupal social publishing system.” They were founded by Dries Buytaert, the guy who created Drupal, so there’s no question about whether they’re the right people to offer Drupal support—they know the platform inside and out.

Acquia a Job

It may seem strange that powerful software like Drupal is available for free to anyone. Why would software developers give away their hard work? Maybe some of it is altruistic, but it turns out that there are a lot of business models that can be built on top of free software—and they work better when the software has more users. Acquia is a perfect example. Support is worth big bucks to many Drupal users, so $8,000 annually for Acquia’s Enterprise package is money well spent. Acquia has been growing rapidly; with an infusion of capital last year, they have been able to grow their team pretty quickly. If their Jobs page is any indication, this trend hasn’t stopped. Right now Acquia has a number of positions open that seem suitable for new grads. These include Front-End UI Developer, Client Advisor, Technical Consultant, and Inside Sales Rep. You can apply online for any of these positions through this form.

Links to Help You Begin Your Research

Had you heard of Drupal before?

Joby

Willy Franzen — Wed, 17 Feb 2010 16:31:23 +0000

Whenever I get a new Facebook friend, he or she usually tells me that I have way too many pictures of me fishing. Since I let go nearly all of the fish that I catch, I love snapping a quick picture before the release—it gives me bragging material. That’s why I consider it important to have a fishing buddy who also knows how to take a decent photo. The problem is that I still spend a lot of time fishing alone, and trying to take a self-picture with a fish in the other hand is extremely awkward. Luckily I discovered the Gorillapod, a small tripod that has flexible legs that wrap around nearly anything. It’s a fishing buddy that fits in vest’s pocket. The Gorillapod is made by Joby, a San Francisco based company, and it really is an ingenious product—it takes all of the hassle out of lugging around a tripod.

Putting the Job in Joby

Joby is still a relatively small company, but they’re expanding their products lines by filling new niches with the same idea and technology. They have a Gorillatorch, which is a handsfree flashlight, and a Gorillamobile, which will allow you to attach your iPhone to nearly anything. The former is perfect for working in dark places when you need both hands, while the latter will let you use your phone as an in-car navigation system. I’m not sure which market Joby will go after next, but it seems safe to say that they’re continuing to focus on growing their business. Their Jobs page doesn’t go into much detail about what type of positions they have available, but it does say this:

Joby is always in search of curious individuals who think differently and are willing to break boundaries and disrupt convention. If you are razor sharp, enthusiastic, entrepreneurial and fanatical about the consumer experience, we’d love to hear from you. Drop us a line at jobs@joby.com and let us know a little about what makes you tick and how you would contribute to Joby.

I did find one job posting that was listed as entry level on one job board, but the description says it requires 3-5 years of experience. You can find the full description here.

Links to Help You Begin Your Research

Do you own a Gorillapod?

MyPunchbowl

Willy Franzen — Tue, 02 Feb 2010 15:51:33 +0000

I love Groundhog Day. I’ve always intended to have an annual party in celebration of the holiday, but I’m not one for throwing early morning parties (and who wants to celebrate after the fact if Phil sees his shadow?). In past years I’ve featured the Punxsutawney Groundhog Club and NOAA in honor of Phil. Additionally I’ve featured companies like WeatherBill and The Weather Channel already, so I thought it was going to be hard to find another relevant company. Then I came across this blog post that told me that MyPunchbowl is “an official partner of the Groundhog Day festivities.” Problem solved! MyPunchbowl is a “free online invitations and party planning” startup based in Framingham, MA. They offer the perfect services for planning that Groundhog Day party that I’ll probably never have. They also do Ecards, and I’ve put one together for you that you can find below.

Bring the Party to Your Job Search

There are a lot of online invitation sites, but MyPunchbowl is unique in that they offer “start to finish party planning.” This includes bringing “your party to life with ideas, invitations, favors, gift registries, photo/video sharing, and more.” It may sound like a silly idea, but it makes a lot of sense—enough sense that the company has venture capital backing it. MyPunchbowl has really brought Web 2.0 to party planning, and they’re doing an awesome job with it. The user experience on their site looks phenomenal, and they have great integration with social media sites like Facebook and Twitter.

If you’re a party lover, and you like the way that MyPunchbowl is doing things, then you should check out jobs at MyPunchbowl. They have a number of open positions that include a couple that seem perfect for new grads—Product Specialist and Inside Sales Rep. One of the key requirements for applying for a job at MyPunchbowl is to have a user account, so be sure that you’re really familiar with how to use the site before applying. Maybe you can use it as an excuse to throw a party.

Links to Help You Begin Your Research

Will you use MyPunchbowl to plan your next party?

U.S. Green Building Council

Willy Franzen — Sun, 24 Jan 2010 16:07:08 +0000

I live across the street from what was formerly the world’s largest building—the Merchandise Mart in Chicago. It’s massive at 4,000,000 square feet, which is extremely impressive considering it was opened in 1930. What’s even more impressive is that, with some debate, the Merchandise Mart is now the world’s largest “green” building. It is LEED-EB Silver certified, and apparently the retrofitting that they did to achieve this certification has cut utility bills by 10%. Upgrading one of the largest buildings in the world to be more energy efficient and environment-friendly is a daunting task, luckily the LEED Certification process provided the owners of the Merchandise Mart with guidelines to work to. The organization behind LEED is the U.S. Green Building Council, which is based in Washington, DC. They are a non-profit that is “committed to a prosperous and sustainable future for our nation through cost-efficient and energy-saving green buildings.”

LEEDing You to a New Career

We’ve heard a lot about green jobs over the past few years, yet we haven’t seen the growth to back up the talk. Although the U.S. Green Building Council is a non-profit that probably won’t grow as quickly as a for-profit focused on the $60 billion green building industry, they do have some pretty cool job offerings. Here are some stats that explain why the USBGC is doing what they do:

Buildings in the United States are responsible for 39% of CO2 emissions, 40% of energy consumption, 13% water consumption and 15% of GDP per year, making green building a source of significant economic and environmental opportunity. Greater building efficiency can meet 85% of future U.S. demand for energy, and a national commitment to green building has the potential to generate 2.5 million American jobs.

If you like where the USGBC is going, then you should check out their Jobs page. They have quite a few positions posted, and a number of them appear suitable for new grads. These include Associate – Chapter Leadership Development, Computer Systems Analyst, Education Review Associate, Executive Administrative Assistant, and LEED Technical Customer Service Associate. To apply for any of these positions you can send your “résumé and letter of interest with salary requirements and title of position applying for to jobs@usgbc.org.”

Links to Help You Begin Your Research

What do you know about the U.S. Green Building Council?

Wizards of the Coast

Willy Franzen — Tue, 19 Jan 2010 15:56:03 +0000

When I was in 6th or 7th grade, I played a trading card game called Magic the Gathering. Being a baseball card collector, I was more interested in what the cards were worth than actually playing the game. I occasionally played with my friends, but when they lost interest, I went back to baseball cards. Many trading card games came after (I didn’t play any of them), but apparently Magic the Gathering was the first. I had long forgotten about Wizards of the Coast, the company that was behind Magic cards, when I came across their name again. I took a look, and was surprised to see that the Renton, WA based company has grown quite a bit over the past decade and was eventually purchased by Hasbro. Wizards of the Coast is still a gaming company—the world leader in hobby games—and their brands include Dungeons & Dragons, Duel Masters, Heroscape, Axis & Allies, and Star Wars in addition to Magic the Gathering.

Are You Wizard Enough?

It’s surprising that a company can have as much success as Wizards of the Coast while still staying seemingly under the radar, but that’s exactly why the company has been so successful. Instead of expanding outside of their niche market as they’ve grown, Wizards has stayed true to themselves and grown within their market. They have an insanely loyal following, which is why the competition for jobs at Wizards of the Coast can be extremely fierce. Their most sought after positions are in Game Design and Game Development, and right now they don’t have anything at the entry level in those areas. They do, however, have positions available for Freelance Online Flash Designers, a Sales Web Content Coordinator, and a Wizards Play Network Coordinator for Germany/Austria. You can see all of their Job postings here and you can submit a résumé for general consideration here. You’ll also want to be sure to look at the Wizards of the Coast Careers FAQ before applying.

Links to Help You Begin Your Research

Do you play Magic the Gathering or any other Wizards of the Coast games?

Cobalt

Willy Franzen — Wed, 06 Jan 2010 16:09:06 +0000

Check out this week’s sponsor, New York City Teaching Fellows. They’re seeking new grads with no prior teaching experience or background in education to help make a difference in NYC’s public schools.

When I last bought a car in 2001, the best way to go about it was to stop by dealerships to see what they had in their inventory. I remember using the Internet to some extent, but it wasn’t all that helpful. Although I haven’t purchased a car since, I’m pretty sure that the web is playing a much larger role in the car buying decision process these days. That’s why Cobalt, a Seattle based company, is doing so well. They’re in the business of automotive marketing, and they made the Inc. 5000 last year with 134.0% three-year revenue growth to $168.4 million. Cobalt works with both dealers and manufacturers to “increase their retailing effectiveness and profits.” The company has been around since 1995, and it consists of three key subsidiaries: Dealix, UsedCars.com, and IntegraLink.

Drive Your Career in the Right Direction

The big reason that Cobalt has been so successful is that they were ready for the transition to digital marketing from the start. A lot of people in the automotive industry weren’t ready for a change in their business model, but luckily they have Cobalt to rely on for marketing. More than two thirds of auto manufacturers and one half of dealers in the US use Cobalt’s services in some capacity. Cobalt is a lot like a fully-integrated marketing agency in terms of the areas in which they work, but their business doesn’t appear to be quite as client focused (for instance they run a UsedCars.com—a destination site). If you’re intrigued by what Cobalt does, then you’ll want to take a look at their Careers page. It goes into a lot of detail about what it’s like to work at Cobalt, and then it will direct you to take a look at their job postings. There are lots of opportunities for new or recent grads including: Data Normalization Clerk (Columbus, OH), Technical Customer Support (Columbus, OH), Website Technical Support (Lynnwood, WA), Online Marketing Specialist (Lynnwood, WA), Technical Inside Sales (Redwood City, CA), Operations Analyst – Inventory (Seattle, WA), UI Web Developer (Seattle, WA), Build and Release Engineer (Seattle, WA), and Sales Operations Specialist (Seattle, WA).

Links to Help You Begin Your Research

When is the last time that you bought a car?

Uline

Willy Franzen — Thu, 17 Dec 2009 15:49:51 +0000

I love boring businesses. It may not seem like it considering the fact that I’m often featuring startups that are on the cutting edge of technology, but I really do appreciate when a company is able to take an extremely simple idea and make it profitable. Uline is a perfect example. They are a Waukegan, IL based company that considers itself “the leading distributor of shipping, industrial, and packing materials to businesses throughout North America.” It all started in 1980 when Liz and Dick Uihlein identified a need for a local shipping supplies distributer. They started the business in their basement with the H-101 carton sizer, and now they have a product line that fills a 452 page catalog. That’s a lot of growth, and I expect it to continue as e-commerce and the shipping that results from it keep expanding (I have about a dozen boxes in my apartment from various holiday season shipments). And if for some reason the shipping business does slow down, Uline can always reorganize as a producer of forts for children—I always loved playing in cardboard boxes.

Box It Up

Now, if you give Uline a closer look, there are some striking similarities between their business and our favorite fictional employer, Dunder Mifflin. They’re both customer service oriented companies that provide businesses with essential supplies; however, I’m going to make a wild guess that the similarities between Uline and Dunder Mifflin end there. Companies with dysfunctional leadership don’t have sustained growth, and Uline is growing so much that they broke ground on a new Pleasant Prairie, WI corporate headquarters last Fall. With that growth comes jobs, or American jobs as Uline likes to call them. If you take a look at Uline’s Jobs page, you’ll see that they have opportunities in Ontario, CA (that’s California, not Canada—I know it’s confusing); Toronto, Canada; Duluth, GA; Waukegan, IL; Tijuana, Mexico; Eagan, MN; Allentown, PA; Coppell, TX; and Seattle, WA. Positions that might be suitable for new or recent grads include Account Rep (Ontario, CA), Administrative Assistant (Toronto, CA), Customer Service Representative (Toronto, CA), Account Rep (Toronto, CA), Accounts Receivable Clerk (Toronto, CA), Account Rep (South Florida / Duluth, GA), Computer Operator / Help Line Technician (Waukegan, IL), .NET Web Developer (Waukegan, IL), Internet Marketing Associate (Waukegan, IL), Desktop Technician (Gurnee, IL), Account Rep (Eagan, MN), Account Rep (Iowa / Eagan, MN), Account Rep (NYC / Breinigsville, PA), Account Rep (Pittsburgh, PA / Breinigsville, PA), and Account Rep (Dallas – Ft. Worth, TX / Coppell, TX). You can apply online for any of these positions, just don’t try delivering yourself in a box to their corporate headquarters. That would be weird.

Links to Help You Begin Your Research

What have you heard about Uline?

Berry Plastics

Willy Franzen — Thu, 19 Nov 2009 15:39:49 +0000

A couple of days ago the blogosphere exploded (pun intended) with news about bomb proof wallpaper. The story originally came from Popular Science with a video of a wrecking ball trying to knock down a brick wall that has been reinforced with the X-Flex Blast Protection System (the video is included below). I always love news stories like this one, because it puts the spotlight on a company that you never would have otherwise. In this case it’s Berry Plastics, an Evansville, IN based plastics company. Their products range from agricultural films to plastic bottles and from drink cups to trash bags. There’s a good chance that you have dozens of items in your house/dorm/apartment that were manufactured by Berry Plastics—you just don’t know it because most people don’t care who manufactured their shampoo bottles.

Bomb Proof Your Job Search

I’m pretty sure consumers will be much more brand conscious when it comes to buying bomb proof wallpaper. Obviously the military is talking about using the X-Flex Blast Protection System, and I can also imagine the product’s being used in areas where hurricanes or tornadoes are prevalent. You’ll see why in the video below (subscribers should click through to view):

For me the obvious question whenever I find an interesting company like Berry Plastics is are they hiring? Considering that Berry Plastics has more than 13,000 employees (most of them in a manufacturing setting), I’d have to imagine that they’re always hiring at some level. Unfortunately Berry Plastics has the worst Applicant Tracking System that I’ve ever seen. It uses a Java applet, and it’s absolutely unusable. It doesn’t really make sense, since they have a pretty informative Careers page. Since I can’t get the read on specific positions, we’ll have to go by the fact that Berry Plastics says that they typically offer positions in the following areas: Accounting, Administration, Automation, Customer Service, Engineering, Graphic Arts, Human Resources, Information Technology, Production (Molding, Printing, Machine Operator, Material Handling), Maintenance, Management, Marketing, Materials Management, Purchasing, Quality Assurance, Sales, and Tool Room.

There’s no word on college recruiting, but you’d have to imagine that an Engineering focused company of 13,000 does at least some entry level hiring. You should also note that one of the benefits listed on their Careers page is “Fun.” I guess your best bet is to apply through their online application form, or if you’re really going to go for you could print your résumé on Berry Plastics’ bomb proof wallpaper and send it to them. They’d have to hire you because they wouldn’t be able to destroy your résumé.

Links to Help You Begin Your Research

Are you going to use bomb proof wallpaper?

Weebly

Willy Franzen — Wed, 18 Nov 2009 15:53:34 +0000

I’ve been building websites since 1998 (I think). Even back then, there were online services that made it easy to build a web site without any knowledge of HTML. The difference is that now there are services that enable you to make a website that looks good with no HTML knowledge. These website builders are extremely powerful, and server the purposes of most people who want a relatively simple website. Weebly is a company that offers the ability to create a free website and/or blog. They’re based in San Francisco, and they were named one of TIME’s 50 Best Websites of 2007. Weebly has some of the best names in the Venture Capital world behind them, and they’re actually profitable (based on the freemium model).

Be Part of the We in Weebly

Weebly now has more than 2 million users, which means they’re a dominant player in their market. They seem pretty focused on keeping things lean, which means that they’ve been able to achieve these results without having to take on a huge amount of capital. It’s hard to say where the personal website creation market will go in the future, but for now it seems as though Weebly has a strong hold on moving users from their free service to their paid service. They sound like a pretty cool company, and you can get a better feel for them by checking out the company blog or Founder David Rusenko’s blog. If you like what you see, then you should take a look at jobs at Weebly. Right now they have only one position available and it’s does require some experience, but I think that there are plenty of new college grads who would be a good fit as their Head of Customer Satisfaction (Community Manager). You can apply online for the job, and I think that you should probably build a Weebly site as part of your application.

Links to Help You Begin Your Research

Have you built your own Weebly site?

Brightcove

Willy Franzen — Thu, 29 Oct 2009 14:45:33 +0000

It took long enough, but Internet video is everywhere. Yes, we had online video 10 years ago, but now it actually looks good—and works. The main reason for this is that end users (you and me) finally have technology in their homes that can handle playing online video. This means high speed Internet connections and computers with enough processing power to not crash when a website uses a Flash video player. The issue for content creators is that delivering video still poses some challenges. Sure, I was able to produce an online job search training course that relied heavily on video with little trouble, but I wasn’t delivering video to thousands or even millions of people (I wish I had the problem). As your use base increases, the challenge of delivering video increase exponentially. Moreover, managing video content in an organized fashion is a completely different challenge than organizing text and images. Brightcove is a Cambridge, MA based company that provides an online video platform for many of the worlds biggest brands.

Are You Bright Enough?

I’ve probably said this before about other companies, but I’m not sure that I’ve seen a client list as impressive as Brightcove’s customer list. It includes names like The New York Times, Discovery Channel, Sony Music, U.S. Army, and Ticketmaster, so you know that Brightcove isn’t just some flash in the pan startup. They have top flight clients who are paying lots of money for the Brightcove platform. With that said, it will be interesting to see how online video delivery develops in the next 5 to 10 years and how Brightcove adapts to those changes. If you want to be a part of the future of online video, then you need to check out Brightcove’s Job listings. Most of their current openings are either experienced or internship positions, but there are a couple of jobs that seem suitable for new grads. These include Customer Solutions Specialist and Part-Time Training Operations Assistant. Brightcove also has a listing for applicants who can’t find a job posting that fits them. Whether you are looking for something in Software/Web Development, User Experience, Quality Assurance, Marketing, Sales, or Business Development, it’s probably worth reaching out to Brightcove to see if they might have something for you.

Links to Help You Begin Your Research

Have you seen websites that use Brightcove to deliver video?

Slide

Willy Franzen — Tue, 27 Oct 2009 14:39:03 +0000

It looks like Yahoo! Finance has taken a page out of my book and used Fortune’s 40 Under 40 list to highlight some companies that are hiring. I found the link on Twitter, and was pleased to see that I had already featured a number of the companies. One that I haven’t yet featured (and don’t remember hearing about before) is Slide. They’re a San Francisco based startup that claims to be “the world’s leading social entertainment company.” I think that’s a bit of a stretch, but they do make social networks more fun for hundreds of millions of people. Their 40 Under 40 CEO is Max Levchin, who co-founded PayPal (which was sold for $1.5 billion to eBay). He is apparently well on his way to having built another billion dollar company, considering the fact that Slide was valued at $550 million last time that they took money.

Slide into a New Job

The basic premise behind slide is that social networks are better when you can bring outside content in—whether it’s sharing something that you’ve made like a slideshow or using an application that allows you to throw sheep. People want customization, yet they don’t have the web development skills to do it on their own. They need help, and that’s where Slide comes in. Monetizing social network traffic isn’t necessarily easy, but Slide seems to be heading in the right direction when it comes to turning their massive traffic into revenue. Not only do their investors believe in them, but so do advertisers like Starbucks, Sunkist, Activision, AT&T Wireless, Discovery Channel, Estee Lauder, McDonald’s, Lionsgate Films, Universal Pictures, and Paramount Pictures. I guess 5 million sheep thrown a day is worth more than I thought it was. Slide is very clearly growing, and as I mentioned in the opening of this post, they’re hiring. Their Jobs page shows more than a dozen open positions, and a bunch of those are suitable for new grads. These include Product Manager, Community Manager, Flash Animator/Illustrator, Flash Social Game Engineer, Graphic Designer, Junior QA Engineer, Linux Server Engineer, OO Javascript/Front-end Engineer, Python Web Developer, and Community Support Representative. You can apply online directly from these links, so give Slide a look.

Links to Help You Begin Your Research

Do you use Slide?

Tandberg

Willy Franzen — Tue, 29 Sep 2009 14:57:54 +0000

I think that I’ve mentioned before that my first experience with video chat was was with CU-SeeMe in an Internet cafe in the mid 90s. Back then the potential for social interaction over online video seemed pretty promising, but the potential for business uses (not that I thought about that when I was 13) was even greater. Real-time video has been slower to take hold on both the social and business fronts than I expected, but now that the quality is so good, we’re seeing more and more businesses embrace video conferencing. Tandberg is a company that is at the forefront of this movement. They have dual headquarters in Oslo, Norway and New York City, and they are both “the market share leader and the fastest growing company in the video conferencing industry.” Their 30% annualized revenue growth for the past 10 years may not be Inc. 5000 material, but it’s still hugely impressive.

I Wonder If They Use Video Interviews

While video conferencing can be as simple as opening up iChat and using the built-in iSight in your Mac, Tandberg offers a higher end experience. They offer products and services that offer superior a superior user experience with a focus on business uses. I remember using video conferencing in a class in college, and I was amazed at how effective it was for presenting to the company that we were working with on our project. It’s all about changing the way people communicate, and if that’s something that gets you excited, then you should check out Jobs at Tandberg. They have opportunities in the United States, Asia Pacific, and Europe. We’re going to focus on the US where they have entry level opportunities like Service Sales Account Manager – Western US, Service Sales Account Manager – Eastern US, Training Operations Supervisor (Reston, VA), Regional Support Specialist Chicago, IL or Reston, VA/Atlanta, GA, and Global Marketing Writer (Reston, VA). You can apply for any of the positions by sending a cover letter and résumé to hr@tandberg.com.

Links to Help You Begin Your Research

Do you ever use video conferencing?

Kiva Systems

Willy Franzen — Mon, 28 Sep 2009 14:42:08 +0000

We’ve already taken a look at Kiva, a San Francisco based microfinance non-profit, but today we’re going to take a look at Kiva Systems, a Woburn, MA based logistics and robotics company. They were ranked #6 on the Inc. 5000 this year by growing from $204,000 in revenue in 2005 to $21.4 million in revenue in 2008. That’s 10,399.0%, which is just insane. Their growth is coming from the online shopping revolution, even though they’re not an e-commerce company. This is due to the fact that their automated order fulfillment systems are huge efficiency boosters for warehouse operations. It’s hard to imagine how a Kiva Mobile Fulfillment System works, but once you see the video below, you’ll totally get it—and you will be amazed.

Kiva’s Magic Job Shelf

Since there’s no better way to understand what Kiva Systems does than to watch one of their systems in action, I’ve scrounged up a video to demonstrate what they’re all about (e-mail readers please click through to watch).

As you can see, Kiva Systems has developed technology that is changing the way fulfillment happens without completely ridding the process of humans. They’ve worked with names like Zappos, Walgreens, and Diapers.com, and that client list is just going to keep growing. They’ve only been around since 2003, so Kiva Systems is still a very young company, which means that there couldn’t be a better time to get in than now. They’re one of the most fascinating companies that I’ve come across in my nearly two years of profiling companies, and they’re looking to hire lots of entry level talent. They have a special Jobs page for college students/grads that describes that they’re looking for. They are mostly hiring engineers to join their Software, Hardware, and Manufacturing Teams; however, they also have opportunities on their Professional Services and Customer Experience Teams. You can apply for a job by e-mailing your résumé and cover letter to jobs@kivasystems.com noting your area of interest and graduation date. Unlike items in a warehouse with a Kiva Mobile Fulfillment System, these jobs aren’t going to bring themselves to you, so get to work!

Links to Help You Begin Your Research

What do you think about Kiva Systems?

Rosetta Stone

Willy Franzen — Wed, 16 Sep 2009 14:39:19 +0000

While the Inc. 5000 is filled with exciting companies that you’ve probably never heard of, there are also some familiar names on the list. Rosetta Stone is a popular brand with job seekers, not because of their jobs, but because many new grads decide that they should put their free time to good use and learn a new language. (I think they’d be smarter to invest in a job search prep course, but I’m biased.) Rosetta Stone is far and away the biggest brand name when it comes to learning new languages, so it’s no big surprise that the Arlington, VA based company has grown from $48.4 million in revenue to $209.4 million over the past three years. In fact, the growth has been so strong that they recently held an IPO that was considered very successful.

A New Tongue, A New Job

While many companies in the business of selling content are struggling these days, Rosetta Stone continues to thrive because of their unique approach. They created a system for effectively teaching people languages on the computer, and then they modified the process for 30 different languages. Even though it costs them very little to administer their content to a new customer, they’re able to charge a significant amount of money because of how well their software works. If you love languages, then it’d be hard to find a company as interesting to work at as Rosetta Stone. They have a really nice looking Careers page, but they blow it by listing their jobs on CareerBuilder.

It’s actually relatively easy to browse Rosetta Stone’s 100+ job listings, I’m just averse to anything related to the big three job boards. In fact, you can even narrow down Rosetta Stone’s job listings to just entry level positions. Right now you’ll see listings for Customer Security Representative, Talent Acquisition Coordinator, Customer Care Representative, Associate Product Manager – Consumer Learning Products, and Consumer Product Support Specialist. There’s a good chance that some of Rosetta Stone’s other jobs are also suitable for new grads, but you’ll have to browse through the job postings yourself to find them. Since all of the positions are on CareerBuilder, you’ll have to apply through their website. You might also want to check our Rosetta Stone’s Facebook Recruiting page, where they talk about their campus recruiting.

Links to Help You Begin Your Research

Have you ever used Rosetta Stone to learn a language?

LightWedge

Willy Franzen — Thu, 10 Sep 2009 14:29:21 +0000

The other night I wanted to read a book before bed, but I had moved the lamp from my bedroom into my living room because our hard to reach light fixture’s lights burnt out. It took all of 30 seconds to move the lamp back to my bedroom, but it was a pain in the butt. If only I had a LightWedge—a product made by the company of the same name that will illuminate your book for you. It’s a stupid simple idea that beats the heck out of wearing a headlamp in bed. Oh yeah, and the Newton, MA based company is making a ton of money. Inc. magazine recently came out with their list of the 5,000 fastest growing private companies in the US, and Lightwedge came in at #1,609. That may not sound great, but when you see that they increased from $3.9 million in revenue in 2005 to $11.6 million last year, you have to be impressed. I always say that the best way to job search during a recession is to look for the companies that are growing, and there’s no better way to find those than Inc. magazine’s list.

Illuminate Your Job Search

One of the key contributors to LightWedge’s growth was getting featured on Oprah, but that doesn’t come without having developed a great product. LightWedge continues to expand on their business of developing illumination devices. One of their smartest plays is the Harry Potter LUMOS Book Light, which is currently backordered. It really is a perfect tie-in. Obviously I’m impressed by LightWedge, which is why I think you should check out their Jobs page. Right now they have a number of job openings that seem like possibilities for new grads. These include Web Site Customer Service Representative, Sales/Marketing Account Manager, Web Design Engineer, and Sales Analyst. Some of these jobs require prior work experience or in-depth knowledge of certain areas, but they’re all worth looking at. You can apply for any of these jobs by sending a cover letter and résumé to work@lightwedge.com.

Links to Help You Begin Your Research

Have you tried the LightWedge?

Mattel

Willy Franzen — Thu, 16 Jul 2009 15:10:29 +0000

Take a second and think of your favorite toy growing up. Was it a Barbie? Matchbox Car? American Girl Doll? View-Master? Magic 8 Ball? Rock’em Sock’em Robots? Hot Wheels? Polly Pocket? Even if it wasn’t one of those, there’s a good chance that it was made by Mattel. I’m sure that you’ve heard of the El Segundo, CA headquartered toy company before, but I bet you never realized just how many toys they actually make. Not only do they have some of the biggest toy names in the world, but they’re also behind all of Fisher-Price’s toys. If you always wanted to be like Tom Hanks in Big and work for a toy company, Mattel is your chance to live every child’s dream.

All Work and No Play Makes You a Dull Job Seeker

Usually, the problem with companies that seem really cool (especially in the fashion industry from what I hear) is that they know they’re hot stuff. That means that they treat their employees like commodities because they know that there’s always someone who wants to work for their brand. This isn’t the case with Mattel according to the FORTUNE list of 100 Best Companies to Work For. Despite the fact that they did go through some layoffs last year, Mattel appears to be hiring now for quite a few positions. There is a Campus Recruiting section on the Mattel Careers site; however, it doesn’t say anything about entry level jobs.

To get the scoop on what kind of opportunities Mattel has, you’re going to have to dive into their Applicant Tracking System instead. Their are 54 jobs posted right now, and a few look suitable for new grads. They include Mechanical Engineer(New York, NY), Associate Art Director – American Girl (Middleton, WI), Key Account Coordinator – Fisher-Price (East Aurora, NY), Key Account Representative (Brondby, Denmark), and Child Testing Researcher (El Segundo, CA). Mattel’s locations El Segundo, CA; Boston, MA; Chicago, IL; Dallas, TX; East Aurora, NY; Los Angeles, CA; Middleton, WI; Minneapolis, MN; and New York, NY, so keep that in mind if you don’t see something posted that fits what you’re looking for. You can apply for all of the jobs directly from Mattel’s Applicant Tracking System (which isn’t all that bad compared to others that I’ve dealt with).

Links to Help You Begin Your Research

What was your favorite Mattel toy?

ChannelAdvisor

Willy Franzen — Tue, 07 Jul 2009 14:48:05 +0000

Now, I know that the name ChannelAdvisor sounds like some sort of new and improved tv guide that you can buy on the infomercials, but bear with me for a second and I’ll tell you what ChannelAdvisor is really about. The simple version is that they’re a Morrisville, NC based company that helps other companies sell online. The more complex story is that ChannelAdvisor “helps the world sell online with solutions for retailers to efficiently distribute their products across multiple online channels, drive shoppers to those products, and then convert those shoppers into customers.” That sounds good, but what does it really mean? Major retailers often have thousands of products. Their first e-commerce priority is to get their products listed on their own site, but after that they want to extend their reach to comparison shopping sites. There are tons of these comparison shopping sites, and they all have different data requirements for listing products. The retailer can try to do it on their own, or they can hire ChannelAdvisor to do it for them.

Don’t Change the Channel

ChannelAdvisor appears to be the best in breed when it comes to understanding online sales channels—just look at the list of respected brands on their customer list. Clearly they know what it takes to drive traffic and sales online. Unfortunately, the story on ChannelAdvisor isn’t all cupcakes and marshmallows. They did go through a round of layoffs last year while at the same time securing $20 million more in funding. The good news is that this resulted in their first operating profit in January. Now that things have settled down, it appears that ChannelAdvisor is hiring again. Their Jobs page shows 15 open positions, and a number of those seem suitable for new grads including Customer Support Analyst, Customer Support Engineer, Inside Sales Specialist (Surrey, UK), and Inside Sales Specialist. All of the jobs (except the one in UK) are in Morrisville, NC, and you can apply for them online.

Links to Help You Begin Your Research

What have you heard about ChannelAdvisor?

e-Dialog

Willy Franzen — Wed, 17 Jun 2009 15:29:09 +0000

Try 5 lessons from One Day, One Job’s Job Search Prep Course Found Your Career for free. It will help you get a job faster.

Nobody likes getting spam in their inbox, but a well-crafted, beautifully designed marketing message from one of your favorite brands isn’t always that bad—especially if it includes a special offer (kind of like the one above). We’ve already talked about Aweber and Constant Contact in terms of e-mail marketing, but today we’re going to talk about a company that does it on a much bigger scale. Burlington, MA based e-Dialog “is the proven provider of advanced e-mail marketing and database technologies, products, strategies, and services for permission-based e-mail marketers,” and they can back that up with a client list that includes the NFL, Nintendo, the NHL, OfficeMax, Harvard Business School Publishing, and many more serious brands.

Start an e-Dialog

E-mail marketing isn’t an easy business, but when you get it right, it’s a gold mine. There are companies who can send out a single e-mail to their list and instantly drive millions of dollars in revenue. I’m guessing those are the players that e-Dialog works with. Here are the 5 ways that e-Dialog helps their clients deliver an outstanding ROI:

1. Sophisticated yet easy to use tools for reporting, message deployment, segmentation, and analysis – considered some of the strongest and most comprehensive tools, as noted by Forrester Research
2. Proactive and reliable account management teams
3. Deliverability expertise, strong ISP relations, and a unique response management team that ensures all messages are properly responded to
4. Thought leadership on e-mail and multi-channel marketing strategies
5. Efficient integration of data from multiple sources and the ability to analyze that data and make it actionable

If you want to learn about the world of e-mail marketing, e-Dialog is a great place to do it. Right now they have 24 job openings in the US, and quite a few seem appropriate for new college grads. These include Receptionist, Software Engineer, and Technical Support Specialist. You can apply online, so head over to e-Dialog’s Jobs page to get all of the details.

Links to Help You Begin Your Research

Have you heard anything about e-Dialog?

Sunbelt Software

Willy Franzen — Thu, 21 May 2009 14:08:59 +0000

As you may or may not know, I’m an Apple guy; in fact, I’ve been an Apple guy for close to 20 years (I’m 24). I’ve watched the Microsoft vs. Apple rivalry unfold over the years, and even though the rivalry isn’t nearly as bitter as it used to be, I still enjoy taking jabs at Microsoft whenever I get a chance. You can call it a character flaw if you want. Anyway, the reason that I bring this up is that over the years, Microsoft has enabled a cottage industry (and by cottage I mean insanely huge) for people and companies who fix their products. The antivirus industry alone is worth billions of dollars, and that’s just one example. That’s where Clearwater, FL based Sunbelt Software comes in. They’re an antivirus software company that has Microsoft to thank for much of their success. They’ve been around since 1994 and they’re a member of the Inc. 5000. Seriously, they need to send Microsoft some sort of thank you gift.

Take a Trip to the Sunbelt

I know that those of you who aren’t into software are probably getting sick of hearing about all of the software related jobs are available, but that’s what the job market looks like. Software development skills are still in extremely high demand, and many of the people who are landing jobs are landing those jobs because of their software skills. Luckily, Sunbelt Software’s jobs aren’t exclusively software related, but most of their opportunities require strong programming skills. The cool thing about these jobs is that they’re different from many of the other software jobs out there. The job titles say it all: Junior Malware Researcher and Malware Removal Specialist. Those aren’t your typical software jobs. Other seemingly entry level openings include: Business Support, Software Developer, Office Administrator, Consumer Technical Support, and Data Mining Researcher (not a programming job). If working for one of Tampa Bay’s Best Places to Work sounds good to you, then you can apply by sending your resume in Microsoft Word or plain text format to hr@sunbelt-software.com.

Links to Help You Begin Your Research

Do you think that I’m too harsh on Microsoft?

kgb

Willy Franzen — Wed, 20 May 2009 14:47:46 +0000

Have you always wanted to be a secret agent? Well here’s a mission, if you choose to accept it: try to land a job with New York City based kgb. No, I’m not talking about Russia’s version of the CIA. I’m talking about “the world’s largest independent provider of directory assistance and enhanced information services.” Formerly known as INFONXX, kgb is in the business of making information easily available. If you’ve seen their commercials, then you’re probably most familiar with their “Ask Us Anything” service. I personally think it’s for lazy people, but that’s because I’m a huge advocate for developing your own research skills. If getting the answer to your question is worth 50 cents, then that’s cool, but I’m gonna Google it myself. The good news is that kgb’s business goes well beyond charging lazy people who need their stupid questions answered.

Join the kgb

Now, if you want to get a job with kgb, you’re going to have to do some serious sleuthing (or maybe you could just spend 50 cents to ask via text what kind of jobs they have available). It’s not that they’re all secretive, being the kgb and all, they’re just kind of disorganized with their recruitment message. On the main kgb.com site, the only prominent link is for their work at home opportunities (they title it “become an agent”). These jobs basically entail answering questions for a cut of the 50 cents, so that’s probably not what you’re looking to do with that college degree that you just got. Hidden in this section is a link to kgb_USA’s Careers page. Here you’ll find some more interesting opportunities. They’re sorted by location, so you’ll have to check each location to see all the jobs. They have Customer Service Representative positions in San Antonio, TX; Lubbock, TX; and Hawaii. Additionally, they have jobs in Database Administration and Accounts Receivable in Bethlehem, PA. That’s not it, though. There are also jobs with kgb web in New York City posted on Startuply. These include positions like Developer of Data, Master Ruby Developer, and Usability Expert. As you can see, jobs with kgb are kind of all over the place. How you apply will depend on which positions you’re applying for, so show off your research skills if you want to land a job with kgb.

Links to Help You Begin Your Research

Have you ever used kgb?

Wolfram Research

Willy Franzen — Tue, 19 May 2009 14:49:42 +0000

If you’re an Internet geek like me, then you’ve probably noticed all of the buzz around Wolfram|Alpha. Some have dubbed it a “Google killer,” but as far as I can tell, they’re way off the mark. They’re wrong because Wolfram|Alpha isn’t a search engine – it’s a knowledge engine. The goal is “to make all systematic knowledge immediately computable by anyone.” The concept is kind of hard to grasp until you try it, but once you see how it works, I think that you’ll be impressed. So, who is behind Wolfram|Alpha? Wolfram, of course! They’re based in Champaign, IL, and they’re “one of the world’s most respected software companies–as well as a powerhouse of scientific and technical innovation.” They’re the company behind Mathematica – a software package that excels in ” computation, modeling, simulation, visualization, development, documentation, and deployment.” I’ve never had the pleasure of using it, but I know math teachers who think it’s pretty awesome.

Join a Powerhouse

From what I can tell, Wolfram is about as academic as a company can get. They use their expertise in computer science to create amazing tools that help smart people do their jobs and research better. Yet, Wolfram’s ambitions go beyond that. This Wolfram|Alpha thing seems to be a well received attempt at going mainstream, and it’s only in its early stages. You have to love a company that is constantly working to make people smarter and more effective, which is why you should consider jobs with Wolfram Research. They don’t have specific job openings listed, but they are constantly looking for people in the following areas:

Algorithm Development
Software Engineering
Financial Engineering
Image and Signal Processing
Control Systems
Geospatial Information Systems
Instrument Control
Experimental Data Analysis
Statistics
User Interface Development
Applications Development
Software Quality Assurance
Technical Support
Technical Marketing
Business Development
Project Management
International Business Development
Special Projects
Mathematica Programming
Information Technology
Customer Relations
Educational Outreach
Technical Writing
Sales
Scientific Business Development
Technology Licensing

There’s a single online application form for all of these positions, and it’s really in-depth. So, if Wolfram Research already has you fascinated and “you’re clear-thinking, pragmatic, and energetic about getting things done well,” then go ahead and apply ASAP. Additionally, Wolfram Research has some Science and Technology R&D Fellowships that you may want to check out. Beyond Wolfram’s headquarters in Champaign, IL, they also have locations in Boston, MA; Oxford, United Kingdom; Paris, France; and Tokyo, Japan.

Links to Help You Begin Your Research

What do you think of Wolfram|Alpha’s capabilities?

Harvest

Willy Franzen — Fri, 15 May 2009 14:22:57 +0000

Yesterday I got an e-mail from a fellow Cornell grad named Danny Wen. He graduated a couple years before I landed on campus, but he and another Cornellian named Shawn Liu are also entrepreneurs. After graduation they started working at Internet consultancies, but eventually they decided to go into business for themselves in New York City. Just like me, they decided to solve a problem that they were facing. Unlike me (the guy who couldn’t find a job), their problem was tracking all of the money that they were making. Their response was Harvest, a web-based solution for freelancers and small business to track time and invoice clients. I know that keeping a small business organized is really hard, so it makes sense that a dead simple tool like Harvest would be in high demand.

Harvest Yourself a Job

Now, Danny Wen didn’t just contact me to say hi. Ok, maybe he wanted to do that too, but he has a job for you guys, and he wanted me to share it with you. His company is growing, and they’re looking for young talent to help continue that growth. Right now there’s only one job opening, but it’s a good one. Harvest is looking for a Community Manager to “organize and support the growing community of Harvest users from around the world.” This job comes with all kinds of different tasks, but almost all of it boils down to communication. You need to know social media, be able to write well, engage with customers, and, obviously, manage Harvest’s community. The job sounds awesome, and Harvest also sounds like a pretty cool place to work. The position is Contract to Hire, and you can apply here.

Additionally, Harvest’s parent company (I think that’s what it is) Iridesco is also hiring an Interface Designer, so that’s another job that you might want to check out.

Links to Help You Begin Your Research

Don’t you want to work here?

Ifbyphone

Willy Franzen — Wed, 13 May 2009 14:54:06 +0000

I never liked talking on the phone much. I’m not sure why, but as a kid I never felt comfortable calling people. I eventually got over that, but I’m certainly glad that running my business doesn’t require a ton of phone time – I can do a lot of stuff online. However, if I was running a more phone intensive business, I’d definitely consider using Ifbyphone, a “hosted voice application and platform” run by a Skokie, IL (near Chicago) based company with the same name. Most phone systems require a huge hardware investment, but Ifbyphone’s can do all of the following through their software solution: Hosted IVR, Voice Broadcasting, Toll-Free Numbers, Local Phone Numbers, Call Routing, Virtual Receptionist, Store Locator, Google® Integration, Call Tracking, Dynamic Numbers, Find, Me Call Forwarding, Lead Distributor, Click-to-Call, and Conference Calling. I don’t know what all of those things are, but they sure sound important. Anyway, Ifbyphone focuses on offering their platform to small and medium sized business, and they have $4.6 million in venture capital funding to do it.

A Call to Action

I still don’t fully understand everything that Ifbyphone does, but their demo videos do a pretty good job of describing exactly what some of their offerings do. (And I really don’t like the Voice Broadcasting one. I wouldn’t be happy to get one of those messages.) After looking more closely at what Ifbyphone is about, I can see how the product can add a ton of value to small and medium businesses. It’s pretty cool to see phones getting intertwined with the web, and Ifbyphone is leading that transition. If this is something that excites you, then a job with Ifbyphone is probably worth considering. Their blog has a post about three positions that they’re hiring for. Two are explicitly listed as entry level – Customer Success Specialist and Account Manager For Channel Sales Position. Both jobs offer a great opportunity to get in early at a growing startup, so check out the full descriptions and apply by sending a cover letter and resume to jobs@ifbyphone.com.

Links to Help You Begin Your Research

How do you feel about talking on the phone?