Entry level jobs in:

customer service


Every day we profile a new entry level employer, and every day we tag our posts to make it easier for you to find jobs and companies that interest you. The following companies have offered entry level jobs in customer service in the past, and they are likely to do so in the future.

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Brightcove

by Willy Franzen on October 29, 2009

Brightcove Logo

It took long enough, but Internet video is everywhere. Yes, we had online video 10 years ago, but now it actually looks good—and works. The main reason for this is that end users (you and me) finally have technology in their homes that can handle playing online video. This means high speed Internet connections and computers with enough processing power to not crash when a website uses a Flash video player. The issue for content creators is that delivering video still poses some challenges. Sure, I was able to produce an online job search training course that relied heavily on video with little trouble, but I wasn’t delivering video to thousands or even millions of people (I wish I had the problem). As your use base increases, the challenge of delivering video increase exponentially. Moreover, managing video content in an organized fashion is a completely different challenge than organizing text and images. Brightcove is a Cambridge, MA based company that provides an online video platform for many of the worlds biggest brands.

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Slide

by Willy Franzen on October 27, 2009

Slide Logo

It looks like Yahoo! Finance has taken a page out of my book and used Fortune’s 40 Under 40 list to highlight some companies that are hiring. I found the link on Twitter, and was pleased to see that I had already featured a number of the companies. One that I haven’t yet featured (and don’t remember hearing about before) is Slide. They’re a San Francisco based startup that claims to be “the world’s leading social entertainment company.” I think that’s a bit of a stretch, but they do make social networks more fun for hundreds of millions of people. Their 40 Under 40 CEO is Max Levchin, who co-founded PayPal (which was sold for $1.5 billion to eBay). He is apparently well on his way to having built another billion dollar company, considering the fact that Slide was valued at $550 million last time that they took money.

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Kiva Systems

by Willy Franzen on September 28, 2009

Kiva Systems Logo

We’ve already taken a look at Kiva, a San Francisco based microfinance non-profit, but today we’re going to take a look at Kiva Systems, a Woburn, MA based logistics and robotics company. They were ranked #6 on the Inc. 5000 this year by growing from $204,000 in revenue in 2005 to $21.4 million in revenue in 2008. That’s 10,399.0%, which is just insane. Their growth is coming from the online shopping revolution, even though they’re not an e-commerce company. This is due to the fact that their automated order fulfillment systems are huge efficiency boosters for warehouse operations. It’s hard to imagine how a Kiva Mobile Fulfillment System works, but once you see the video below, you’ll totally get it—and you will be amazed.

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Rosetta Stone

by Willy Franzen on September 16, 2009

Rosetta Stone Logo

While the Inc. 5000 is filled with exciting companies that you’ve probably never heard of, there are also some familiar names on the list. Rosetta Stone is a popular brand with job seekers, not because of their jobs, but because many new grads decide that they should put their free time to good use and learn a new language. (I think they’d be smarter to invest in a job search prep course, but I’m biased.) Rosetta Stone is far and away the biggest brand name when it comes to learning new languages, so it’s no big surprise that the Arlington, VA based company has grown from $48.4 million in revenue to $209.4 million over the past three years. In fact, the growth has been so strong that they recently held an IPO that was considered very successful.

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ChannelAdvisor

by Willy Franzen on July 7, 2009

ChannelAdvisor Logo

Now, I know that the name ChannelAdvisor sounds like some sort of new and improved tv guide that you can buy on the infomercials, but bear with me for a second and I’ll tell you what ChannelAdvisor is really about. The simple version is that they’re a Morrisville, NC based company that helps other companies sell online. The more complex story is that ChannelAdvisor “helps the world sell online with solutions for retailers to efficiently distribute their products across multiple online channels, drive shoppers to those products, and then convert those shoppers into customers.” That sounds good, but what does it really mean? Major retailers often have thousands of products. Their first e-commerce priority is to get their products listed on their own site, but after that they want to extend their reach to comparison shopping sites. There are tons of these comparison shopping sites, and they all have different data requirements for listing products. The retailer can try to do it on their own, or they can hire ChannelAdvisor to do it for them.

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e-Dialog

by Willy Franzen on June 17, 2009

e-Dialog Logo

Try 5 lessons from One Day, One Job’s Job Search Prep Course Found Your Career for free. It will help you get a job faster.

Nobody likes getting spam in their inbox, but a well-crafted, beautifully designed marketing message from one of your favorite brands isn’t always that bad—especially if it includes a special offer (kind of like the one above). We’ve already talked about Aweber and Constant Contact in terms of e-mail marketing, but today we’re going to talk about a company that does it on a much bigger scale. Burlington, MA based e-Dialog “is the proven provider of advanced e-mail marketing and database technologies, products, strategies, and services for permission-based e-mail marketers,” and they can back that up with a client list that includes the NFL, Nintendo, the NHL, OfficeMax, Harvard Business School Publishing, and many more serious brands.

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Sunbelt Software

by Willy Franzen on May 21, 2009

Sunbelt Software Logo

As you may or may not know, I’m an Apple guy; in fact, I’ve been an Apple guy for close to 20 years (I’m 24). I’ve watched the Microsoft vs. Apple rivalry unfold over the years, and even though the rivalry isn’t nearly as bitter as it used to be, I still enjoy taking jabs at Microsoft whenever I get a chance. You can call it a character flaw if you want. Anyway, the reason that I bring this up is that over the years, Microsoft has enabled a cottage industry (and by cottage I mean insanely huge) for people and companies who fix their products. The antivirus industry alone is worth billions of dollars, and that’s just one example. That’s where Clearwater, FL based Sunbelt Software comes in. They’re an antivirus software company that has Microsoft to thank for much of their success. They’ve been around since 1994 and they’re a member of the Inc. 5000. Seriously, they need to send Microsoft some sort of thank you gift.

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kgb

by Willy Franzen on May 20, 2009

kgb Logo

Have you always wanted to be a secret agent? Well here’s a mission, if you choose to accept it: try to land a job with New York City based kgb. No, I’m not talking about Russia’s version of the CIA. I’m talking about “the world’s largest independent provider of directory assistance and enhanced information services.” Formerly known as INFONXX, kgb is in the business of making information easily available. If you’ve seen their commercials, then you’re probably most familiar with their “Ask Us Anything” service. I personally think it’s for lazy people, but that’s because I’m a huge advocate for developing your own research skills. If getting the answer to your question is worth 50 cents, then that’s cool, but I’m gonna Google it myself. The good news is that kgb’s business goes well beyond charging lazy people who need their stupid questions answered.

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Wolfram Research

by Willy Franzen on May 19, 2009

Wolfram Research Logo

If you’re an Internet geek like me, then you’ve probably noticed all of the buzz around Wolfram|Alpha. Some have dubbed it a “Google killer,” but as far as I can tell, they’re way off the mark. They’re wrong because Wolfram|Alpha isn’t a search engine – it’s a knowledge engine. The goal is “to make all systematic knowledge immediately computable by anyone.” The concept is kind of hard to grasp until you try it, but once you see how it works, I think that you’ll be impressed. So, who is behind Wolfram|Alpha? Wolfram, of course! They’re based in Champaign, IL, and they’re “one of the world’s most respected software companies–as well as a powerhouse of scientific and technical innovation.” They’re the company behind Mathematica – a software package that excels in ” computation, modeling, simulation, visualization, development, documentation, and deployment.” I’ve never had the pleasure of using it, but I know math teachers who think it’s pretty awesome.

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Harvest

by Willy Franzen on May 15, 2009

Harvest Logo

Yesterday I got an e-mail from a fellow Cornell grad named Danny Wen. He graduated a couple years before I landed on campus, but he and another Cornellian named Shawn Liu are also entrepreneurs. After graduation they started working at Internet consultancies, but eventually they decided to go into business for themselves in New York City. Just like me, they decided to solve a problem that they were facing. Unlike me (the guy who couldn’t find a job), their problem was tracking all of the money that they were making. Their response was Harvest, a web-based solution for freelancers and small business to track time and invoice clients. I know that keeping a small business organized is really hard, so it makes sense that a dead simple tool like Harvest would be in high demand.

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Aplia

by Willy Franzen on May 11, 2009

Aplia Logo

Part of my daily routine is reading Greg Mankiw’s Economics Blog. When I saw his post announcing that the text book that he wrote will now be accompanied by an interactive learning tool, I was intrigued. I quickly read the Washington Post article that Dr. Mankiw linked to in the announcement to learn more about Aplia, the company that developed this educational tool. It turns out that Aplia, which is based in Belmont, CA, was developed by a Stanford economist named Paul Romer who was very successful in developing a theory to explain why different economies grow at different rates, but not so successful at engaging students. Since Dr. Romer is clearly a problem solver at heart, he developed a product (and company) called Applia that “offers high-quality, auto-graded assignments” and is “dedicated to improving learning by increasing student effort and engagement.”

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American Lung Association

by Willy Franzen on May 3, 2009

American Lung Association Logo

Yesterday I got some bad news. A good friend and one of the best people in the fly fishing community was diagnosed with lung cancer a few months ago. It’s not a pretty picture, but if anyone can beat it, it’s him. Since he’s been on my mind since yesterday, I thought it would only be appropriate to take a look at the American Lung Association today. They’re a nationwide non-profit organization that aims to “save lives by improving lung health and preventing lung disease.” Whether it’s a lifelong smoker who is facing a life and death situation or a kid who is growing up with asthma (like me), the American Lung Association is there to help – mostly “through research, education and advocacy.”

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simplehuman

by Willy Franzen on April 23, 2009

simplehuman logo

I hate to do this to you, but today is going to be the third California based company in a row (this one’s in Torrance). There seem to be a lot of jobs out there, so if you want to live efficiently, maybe you should move out there… or you could just furnish your home with things from simplehuman. They “design housewares to make you more efficient at home — from a spoon rest on a utensil holder to a pedal that’ll outlast 50,000 steps, or a paper towel holder that won’t unravel and a dishrack that drains in different directions.” It’s all about wowing people with the mundane. Do you know anyone who loves his or her garbage can? Probably not, but simplehuman aims to change that. (In my college days the most efficient garbage can was the biggest one for two reasons, it had to be emptied the fewest times and you could toss things in from extremely far away.) Now, “efficient living” may have a different meaning to a college student, but simplehuman brings some class to that sense of efficiency. You’ll appreciate it once you get you’re out on your own and begin your journey towards yuppie-hood.

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Media Temple

by Willy Franzen on April 3, 2009

Media Temple Logo

I recently ended up with a good news/bad news situation. The good news was that the traffic here, on One Day, One Internship, and on Found Your Career had exceeded what my old server was able to deliver. The bad news is that our new server costs 8x as much per month. It’s still a relatively small price to pay to reach as many people as we do, but nobody likes to have to spend more money. Luckily, we’ve been relatively happy with our hosting service, but had we wanted to change, we might have taken a look at Culver City, CA based Media Temple. Why? Because they have cool jobs. Cool jobs usually mean happy employees, and happy employees usually mean good customer service. That must be the case with Media Temple – just look at the client list that they’ve been able to score.

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Priceline.com

by Willy Franzen on March 31, 2009

Priceline Logo

My first introduction to William Shatner was watching Rescue 911. Little did I know that his body of work extended far beyond narrating a show about real life heroes. I imagine today’s children will have an equally narrow view of William Shatner’s career, as they’ll know him as “Priceline Negotiator.” (Can you read those words without hearing the corresponding tune? I can’t.) Anyway, the whole idea behind William Shatner’s newest role – besides his doing the commercials in return for stock – is that Priceline.com will negotiate the best deals on travel-related items like hotels, car rentals, and airline tickets. They also have a “name your own price” model that used to be the core of their business, but now Priceline has widened its focus to discount travel in general.

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Aweber

by Willy Franzen on March 24, 2009

Aweber Logo

Last week when I told you about Constant Contact, I mentioned how Jason Seiden and I are using a competing service to deliver e-mails about our job search prep course (if you’re struggling in your job search, you need to check this out – it will help). That service is called Aweber, and their CEO, Tom Kulzer, happened to stop by (yes, CEOs read One Day, One Job) to let us know that his company is also hiring. Since I think that companies with great products and awesome customer service usually make the best places to work, I’m pretty sure that Aweber, which is based in Newton, PA, is the kind of place that you want to work. They’re an industry leader, and they have a gaming room and go carts. What more could you ask for? Oh yeah, they’re privately held and profitable, having done business for 11 years.

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Constant Contact

by Willy Franzen on March 19, 2009

Constant Contact Logo

When Jason Seiden and I decided that we were going to do an online job search prep course, we knew that we wanted to build a buzz before the course was open for enrollment. We decided that the best way to let people know more information about the course was to build an e-mail list. That’s what we did, and very quickly hundreds of people who were interested in the course signed up to be given more information via e-mail. When you need to manage an e-mail list of that size, it’s a lot easier to use third-party software. We went with a company called Aweber, but we looked at a number of other companies that offer similar services. One of those companies was Constant Contact, which is based out of Waltham, MA. As they put it, they help “small businesses, associations, and nonprofits connect with their customers, clients, and members” through “leading email marketing and online survey tools—supported by its expert personal coaching and support.” In fact, if you scroll to the bottom of many of the mass e-mails that you get, there’s a good chance that you’ll see a Constant Contact logo at the bottom.

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King Arthur Flour

by Willy Franzen on March 4, 2009

King Arthur Flour Logo

On Sunday morning I woke up to a massive lake effect snow squawl. My first thought was, “I don’t want to go outside today.” Then I realized that everyone else was thinking the same thing and that all those brunch spots that are usually a two hour wait would probably have tables available. Then I wimped out and decided to make pancakes – chocolate chip pancakes. So, I pulled out the King Arthur Flour and searched for their pancakes recipe in Google. I was shocked to learn that this is one of their King Arthur Flour Guaranteed Recipes. If I somehow managed to screw up, they had a phone number that I could call to get someone to help me fix it. Oh yeah, and they’d send me a $5 Baker’s Catalogue gift certificate for my troubles. Luckily the pancakes were delicious, and I didn’t have to take advantage of their fantastic customer service offerings, but the idea that a flour company even offers customer service is remarkable. I always say that companies that treat their customers well make great places to work, and this appears to be true with Norwich, VT based King Arthur Flour.

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Rubicon Project

by Willy Franzen on February 24, 2009

Rubicon Project Logo

As far as I can tell, now is not a good time to be in Advertising. When the economy slows down, ad sales usually take a hit. I know that first hand, which is why we’ve moved towards offering useful products – like job seeker training – instead of selling ads to employers (remember: all of our daily posts are editorial). With that said, online advertising is still the future, and with the struggles that many publishers are facing, now is a perfect time for innovation. That’s what Rubicon Project is all about. They’re a Los Angeles, CA based startup that is “on a mission to automate the $65 billion global online advertising industry.” This means optimizing unfilled ad space through software. With 300+ ad networks to choose from, publishers just can’t possibly evaluate every ad network’s offers on their own. Rubicon Project can – in a matter of seconds – and then server the most profitable ad immediately.

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Six88 Solutions

by Willy Franzen on February 20, 2009

ShipCompliant Logo

When I interned at Orvis, I got to take a trip to their distribution center in Roanoke, VA. I learned a lot about the company on that trip, and I got to experience one interesting situation. At the time Orvis had a new product – a kangaroo skin hat – that happened to be illegal in California. Unfortunately they didn’t realize that kangaroo products were illegal in California until after one of the hats had already shipped. Apparently every violation of this law comes with a very steep fine. It was understandable that there was a big fuss about this, and somehow the company was able to track down the package before it crossed the California border. Now imagine that your company faces this problem every day. That’s what it’s like for wine retailers – every state has different restrictions, regulations, taxes, and other hoops that you need to jump through to ship wine. That’s where Boulder, CO based Six88 Solutions comes in. They produce software called ShipCompliant that makes it much easier for wine companies to stay in compliance with the law.

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Vosges

by Willy Franzen on February 13, 2009

Vosges Logo

If your sweetheart is out of a job this Valentine’s Day, then give him or her a gift that shows that you really care. Chocolates, flowers, and jewelry only bring temporary satisfaction, but there’s nothing more satisfying (besides a relationship with you, of course) than a job that you love. Enroll your sweetheart in Found Your Career (our online job search training course) today.

Last year we did a weeklong build up to Valentine’s Day – we checked out jobs at ProFlowers, OpenTable, eHarmony, and Tiffany & Co. One obvious choice that I left out was a confectioner or chocolatier. That’s why today we’re going to look at Vosges, a Chicago based producer of Haut-Chocolat. I had a lot of options when it came to picking a chocolatier to feature today, and I probably could have picked one that has more jobs available (your homework can be to go find one), but I picked Vosges for a single reason. They make a chocolate bar with bacon in it. I’ve had it, and it’s awesome. How could you not want to work with a company that is creative enough to mix those two things together?

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Inventables

by Willy Franzen on January 28, 2009

Inventables Logo

Over the weekend I was having a conversation with some friends about what kind of bagged lunches we used to take to school. A common theme was the popularity of Lunchables and how it was a rare occasion for most of us to have our parents actually buy Lunchables at the supermarket (I didn’t care for Lunchables, so I was scorned by the group). Lunchables have absolutely nothing to do with today’s company, except that whenever I hear the name Inventables, I immediately think of Lunchables. Inventables is a Chicago based (I think that I can actually see their office from my window) company that helps companies innovate by making sourcing and selling materials and technologies easy. In other words they go out and find the newest, most innovative materials and provide a subscription service that provides information to companies that are looking for new materials to use in their products. They look for materials like we look for entry level jobs.

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GoodBarry

by Willy Franzen on January 21, 2009

GoodBarry Logo

Running a website isn’t easy. I know. Figuring out hosting, updating software, setting up e-mail account, managing analytics, and monitoring uptime are just a few of the tasks that make setting up a website a nearly insurmountable task for small business owners. If you don’t know how to do everything yourself, you need a pro whom you can trust to jump in and fix something when it breaks – even if it’s at 2 AM. Why deal with all the headaches of managing a website (and a webmaster) when you can outsource it all to someone else, like GoodBarry. GoodBarry is an integrated system that allows you to manage your business’ website, e-mail marketing, and online shop while automatically growing its customer database all through one central console. Although it’s not suitable for what I’m doing here on One Day, One Job, I can dream of the day when I don’t have to worry about all the webmaster stuff.

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Starwood

by Willy Franzen on January 7, 2009

Starwood Logo

Having a girlfriend who is a consultant, I’m often subjected to hours of consultant-speak. It’s not really English, as it consists mostly of acronyms. One thing consultants seem to talk about a lot, even though they don’t have an acronym for it, is the American Express Starwood Preferred Guest Card. It’s apparently by far the best credit card for the consulting lifestyle (especially when you work for a firm that almost exclusively puts you up in Starwood hotels). Since I’ve been hearing the Starwood name a lot, and I’ve had a few people recommend their Jobs to me, I thought it was time to take a look at what kind of entry level jobs are available with one of the world’s largest hotel and leisure companies. In case you’re not familiar with the Starwood brand, they’re the company behind Sheraton, Four Points, aloft, W Hotels, Le Meridien, The Luxury Collection, Element, Westin, and St. Regis. All of them are nice places to stay, and a few of them are about as trendy as you can get when it comes to hotels – check out aloft.

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Melissa & Doug

by Willy Franzen on January 5, 2009

Melissa & Doug Logo

Now that we’ve finished out end of ‘08 recap (See: Part 1, Part 2, Part 3, Part 4, Part 5, Part 6, Part 7, Part 8, Part 1 of non-profits, Part 2 of non-profits, Part 3 of non-profits, and Part 4 of non-profits), we’re ready to to start off the new year by bringing you profiles of all new companies with exciting entry level jobs. We’re also very close to opening enrollment for our job search training course, but you’ll hear a lot more about that soon enough. Today we’re going to focus on Melissa & Doug, a toy company based in Wilton, CT. From what I can tell by looking at their product offerings, Melissa & Doug’s toys are targeted towards very young children, so they don’t have much stuff for big kids like WowWee does. That’s ok though – if they made toys that you actually wanted to play with, you’d never get anything done at work.

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