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Entry level jobs in Customer Service

Looking for more jobs in Customer Service? Check out the most recent job postings in Customer Service.

Below you'll find all of the companies that we've covered that may offer entry level jobs in Customer Service. You can also look at internships in Customer Service.

charity: water

by on August 13, 2011

charity: water Logo

For me water is all about recreation. It’s a place to fish, swim, kayak, and hopefully one day learn how to surf. That’s not to say that I don’t enjoy drinking water–I’ve had servers at restaurant tell me that I drink more water than any other customer they’ve served–but it’s mostly an afterthought. Unfortunately, for nearly a billion people across the globe water is neither fun nor an afterthought. “Unsafe water and lack of basic sanitation kill more people every year than all forms of violence, including war.” charity: water is a non-profit organization that is “bringing clean and safe drinking water to people in developing nations.” They’re based in New York, NY, but they’re doing work all over the world. One of the most interesting things about charity: water is that they’re able to put 100% of the public donations that they receive towards clean water projects. This is possible because a small group of private donors has committed to covering the organization’s operating expenses.

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ONOSYS

by on August 3, 2011

ONOSYS Logo

I’ve never liked ordering food over the phone (maybe that’s what growing up as a fat kid does to you). When I discovered that you could order food online, I was pretty psyched (even though I was no longer a fat kid). I even remember my first online food order–it was during my Freshman year at Cornell and CampusFood.com launched on our campus by offering a $10 credit for your first order. It still seems that most online ordering goes through third-party sites like GrubHub. However a company called ONOSYS is trying to change that. They’re based in Cleveland, OH, and they provide software platforms for restaurants to offer their own online ordering, mobile ordering, transaction-based marketing, and management services. This allows restaurants to own their relationships with customers instead of having to go through a third-party every time they receive an order.

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Zoosk

by on July 28, 2011

Zoosk Logo

Though I’ve never had the opportunity to try an online dating site, I do have some interest in the industry. First, I think that online dating and online job search have a lot in common. Second, a lot of online marketing innovation comes out of the online dating industry. Third, I have a good friend who has a side project in the online dating space, and I enjoy learning from him and helping him build the business. I guess that’s why I’d heard of Zoosk before. Or maybe it’s those commercials with a bunch of really good-looking people huddled around a computer having fun on a dating site. Either way, I didn’t really bother to take a closer look at San Francisco, CA based Zoosk until I got an e-mail from a reader who recently landed a job there. Now I realize that Zoosk has kind of come out of nowhere to be a massive force in online dating. They have millions of users (they’re apparently bigger than Match.com) and a revenue run rate that was pushing towards $100 million annually back in February.

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FeeFighters

by on July 26, 2011

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FeeFighters Logo

I had a great time at TechWeek yesterday. I saw some friends, met some people I’ve been meaning to meet, heard some interesting speakers (and one terrible one who is a “career expert”), and took a look at a lot of new companies. One company that has grown a ton since I saw them at last year’s event (and got a lot of love at this year’s event) is FeeFighters. They’re a Chicago, IL based business that offers “a comparison shopping website for credit card processing.” You probably don’t realize it, but credit card processing is expensive. That’s why some businesses offer discounts if you pay in cash. Fees vary pretty widely, but they can often be as much as 3% of the purchase price. That can be especially troublesome in a low-margin, high-volume business.

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MailChimp

by on July 18, 2011

MailChimp Logo

A few weeks ago in my post on SailThru, I urged you to consider e-mail marketing as a career option. It’s a field that provides an immense amount of value to businesses, yet it gets far too little attention–especially from college students and grads. One of the keys to doing well with e-mail marketing is finding great tools to use. I use Aweber to deliver our daily e-mails, but I’m constantly tempted to switch over to MailChimp. They’re an Atlanta, GA company that is growing at an insane rate. They offer a platform for e-mail marketing that just keeps on getting better for a user base that is climbing towards 1 million. MailChimp’s attention to design and detail has made them a standout in a space that is getting more and more crowded. Every day I seem to notice that another e-mail newsletter that I’m subscribed to has moved over to MailChimp.

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Redbox

by on July 13, 2011

Want to land a job and save the world at the same time? This week’s sponsor is Samaritan’s Purse, a non-profit organization with some amazing entry level career opportunities.

Redbox Logo

There aren’t many companies that have as many loyal fans as Netflix. I swear that everybody loves them (check out jobs at Netflix). At least they did until yesterday when Netflix announced a change to their plans. They touted it as a good thing with their “lowest prices ever for unlimited DVDs,” but it really was a price increase for streaming subscribers. I guess yesterday was a good day for Redbox, which is based in Oakbrook Terrace, IL (with a major presence in Bellevue, WA). They operate more than 27,000 DVD and Blu-ray rental kiosks, or redboxes. Believe it or not, rentals aren’t dead, and Redbox has found a sweetspot between Blockbuster and Netflix. There’s definitely something I miss about the old school video rental shops–especially the pre-Blockbuster independent ones. But it’s mind blowing that Redbox is able to fit an entire video rental store in 12 square feet.

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beRecruited

by on July 8, 2011

Interested in international relief and development? Take a look at Samaritan’s Purse’s jobs. They’re our sponsor this week, and they have some amazing opportunities for new and recent grads including Japanese Interpreter, Marketing/Metrics Analyst, and Social Media/Marketing Specialist.

beRecruited Logo

There’s a VHS tape that I’ve been trying to get my hands on for a while. It’s my girlfriend’s recruiting video that she sent to colleges when she was in high school (she ended up playing volleyball for Cornell and winning three Ivy League Championships!). It’s the ultimate blackmail material. College athletic recruiting has come a long way since then. Much of the communication between coaches and prospective athletes happens over the Internet, but managing those communications can be a tall task for parents and students that haven’t been through the process before. beRecruited is a site that has been connecting high school athletes with college coaches since 2000. The site has over 1 million registered members, and apparently 68% of college coaches have signed up for the site. beRecruited appears to be located in both Atlanta, GA and San Francisco, CA.

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BankSimple

by on July 7, 2011

Samaritan’s Purse is this week’s sponsor. They’re an international aid and development organization that has a bunch of jobs for new and recent grads.

BankSimple Logo

When I was job searching after graduating from college, one of my big projects was getting my finances in order. I opened accounts, closed accounts, cashed out savings bonds, started investing, and made sure that I knew where all my money was. I also started using Mint to track everything. It worked well until my bank updated their online banking software and killed Mint integration. It eventually got fixed, but there was no way to merge my old Mint data with my new Mint data (I essentially had to set up another bank account in Mint). This was pretty minor in terms of banking nightmares, but it was still a huge pain. Otherwise, I’m happy enough with my current bank, but I’d love to have a bank that is focused on delivering a superb online experience. BankSimple (also known as the Simple Finance Technology Corp.) wants to be that bank. They’re based in New York, NY and they’re all about customer service and user experience.

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Total Attorneys

by on July 6, 2011

Total Attorneys Logo

Yesterday, I was sitting on the beach waiting to get into a volleyball game and talking to a friend about cool companies in Chicago, IL. She mentioned that her company shares office space with a really interesting business that is in the legal space. We don’t typically cover law firms because our target market isn’t law school graduates (though I know at least a few subscribe). In many ways Total Attorneys resembles a law firm, but there’s one major exception: they don’t practice law. They offer cloud-based software solutions for individual lawyers and small firms, so that lawyers can spend more time lawyering and less time doing all of the other stuff that comes along with running a successful law practice.

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Chegg

by on June 21, 2011

Chegg Logo

During my Freshman year at Cornell, I took Econ 101. Since I was planning on being a good student, I bought the textbook and went to class diligently. Then I realized that the professor only gave multiple choice exams which were based on the slides from the class lecture. Those slides were posted online after every class, which made attending class and taking the textbook out of its plastic wrap completely unnecessary. I still went to class because I liked the professor and it helped me learn, but I’m pretty sure that I still have the $100+ textbook with CD-ROM sitting on a shelf at my parents’ house in its plastic wrap because the campus store wasn’t buying that book back. What a waste. If I were going to college now, there’s no way I’d buy textbooks. I’d rent them. That’s exactly what Chegg offers. They’re a Santa Clara, CA based company that is saving students a ton of money. When you buy books and then sell them back, you might as well be renting them, so why not actually rent them? According to Chegg, the average college student spends $1,000 a year on textbooks–using Chegg will save them half of that.

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Trunk Club

by on May 12, 2011

Trunk Club Logo

I think I went almost 3 years after graduating from college without buying any new clothes. I had a decent enough wardrobe, I didn’t need work clothes because I started my own company, and I wanted to save as much money as I could so that I could keep my company going. Then I featured Gilt Groupe and Bonobos , which both had some exciting opportunities for new grads. After looking at their job opportunities, I discovered their referral programs which allowed me to score a bunch of clothing for free. I’ve certainly become more fashion conscious as I’ve spent my referral credits, but I still have trouble deciding what looks good on me. I know there are plenty of other guys who have this problem whether they’re looking for something to wear to an interview or a night out on the town. Trunk Club is a Chicago, IL based company (their office is two blocks from mine) that aims to solve this problem by making style decisions for their customers. You tell them a little about yourself (or come in for a fitting session), and they’ll send you a “trunk” full of clothes that they’ve picked out for you. It works like a hotel mini-bar, you keep what you want and send back what you don’t (with free shipping both ways). You obviously only get charged for what you keep.

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OpenDNS

by on May 6, 2011

OpenDNS Logo

The average Internet user probably knows next to nothing about the Domain Name System or DNS. It’s a system that is mostly behind the scenes, even though it is absolutely essential to how the Internet works. When you type in www.onedayonejob.com, your host checks its records (which are constantly updated) for an entry corresponding to the domain name. If it’s up to date and working properly, it will resolve the domain name to the Internet Protocol address 98.158.181.7 (every device connected to the Internet has an IP address). From there the request will get passed on to my name server, and you will be directed to the proper site (since www.onedayoneinternship.com is hosted on the same server). Not many people realize how important a good DNS server is. If your ISP doesn’t update their DNS list often, you may not be able to access a site that moves to a new server. You might also get redirected to an annoying page filled with ads when you type in an invalid domain name. Or you might be using a slow DNS server that takes forever to connect you to the right server. OpenDNS is a company that solves all of these problems and more. They are based in San Francisco, CA, and they are “the leading provider of free security and infrastructure services that make the Internet safer through integrated Web content filtering, anti-phishing and DNS.”

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Rosen Hotels

by on April 15, 2011

Cornell students! I’m on campus right now for the Entrepreneurship@Cornell Celebration. I’ll be here through Monday, so e-mail me at willy@onedayonejob.com if you like to meet up and pick my brain about careers or entrepreneurship.

Rosen Hotels Logo

So far I’m loving being back in Ithaca to connect with fellow Cornell entrepreneurs. I’ve met a ton of great people and learned about some really cool things that other alumni are working on. Yesterday I got to watch the finalists in the Cornell Venture Challenge pitch their businesses to investors and sit in on a panel about social entrepreneurship, but the best part was actually the keynote. I almost skipped it because I usually find those kind of talks boring, but I wanted to learn about Cornell’s “Entrepreneur of the Year” Harris Rosen. He is the President & COO of Rosen Hotels, and he is a fascinating guy. He came from meager beginnings in New York City, and somehow made it to Cornell. After going through a few jobs, he bought “a bankrupt 256-room Quality Inn in Orlando in 1974.” His company now owns 7 successful hotels in Orlando, FL that combine for 6,300 rooms. It may not be a massive chain like Marriott, Hilton, or Hyatt, but the business that Harris Rosen has built is just as impressive, if not more so.

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Warby Parker

by on April 12, 2011

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Warby Parker Logo

When I was growing up, getting glasses was a death sentence–a one way ticket to nerd-dom. Every kid dreaded the day that the school nurse conducted eye tests. Luckily, my eyes didn’t go bad until my Junior year of high school, so I pretty much went straight to contact lenses. Now it seems that people want eyeglasses, even if they have perfect eyesight. Instead of trying to downplay the fact that they’re wearing glasses, people are buying stylish frames that make a statement. The problem is that glasses are expensive and kind of a pain in the butt to buy. Warby Parker is a New York, NY based company that is trying to change that. As they put it, “by circumventing traditional channels and engaging with our customers directly through our website, Warby Parker is able to provide higher-quality, better looking prescription eyewear for under $100.”

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StubHub

by on March 31, 2011

StubHub Logo

It’s Opening Day! (Check out all of our baseball related jobs.) For me it’s like Christmas in April…or late March (it just doesn’t feel right when the season starts in March).I try to watch as many Yankees games as I possibly can, so my daily routine will have to change for the next 7 months. When I first moved to Chicago, I religiously used the MLB At Bat app on my iPhone to listen to games. Then I got DirecTV with MLB Extra Innings so that I could watch all of the games in HD. Now I’m using MLB.tv for viewing games on my phone, laptop, and television through an AppleTV (I’ve already watched quite a few spring training games). However, none of these compare to actually catching a game in person. Unfortunately, when the Yankees come to Chicago to play the Cubs at Wrigley this year, I’m going to be out of town. But last year when they came to play the White Sox, I was able to easily get tickets through StubHub. They’re a San Francisco, CA based company that is owned by eBay and enables people to buy and sell tickets to all sorts of events.

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Cabela’s

by on March 29, 2011

Cabela's Logo

Being a fly fisherman, I sometimes get frustrated with living in Chicago. Not only are there few opportunities to go fishing without a decent drive, but the winters are way too long (it’s supposed to be spring now, and it’s not). To get through the winter I’ll often visit fishing stores, look at websites, and read through catalogs. It’s not much, but it’s all I have. And Cabela’s provides all three options. The company is based in Sidney, NE, and they’re the “largest mail-order, retail and Internet outdoor outfitter in the world.” It all started in 1961 with a tiny classified ad that Dick Cabela placed in a newspaper because he wanted to sell some fishing flies that he purchased while visiting Chicago for a furniture show (since Nebraska is even less of a fly fishing destination than Chicago is). Despite a lackluster response to the original ad, Dick Cabela kept trying. The company grew organically, and now Cabela’s is dominating three major retail channels. The truly amazing part of the story is that Cabela’s has been able to maintain their commitment to customer service throughout all of the growth. I’m not a big customer (I try to support local shops), but I have quite a few friends who are extremely loyal Cabela’s customers because of the quality of products and service.

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One Kings Lane

by on March 22, 2011

Want to sign up for One Kings Lane? Here’s an invite.

One Kings Lane Logo

I was way ahead of the game when I told you about Gilt Groupe three years ago (it’s still where I get most of my non Bonobos clothes). Back then it was still unclear whether online sample sales would be successful–now there’s no question. Daily deals are as hot as can be, and One Kings Lane was founded in 2009 to offer the “world’s top home decor brands and designers at up to 70% off retail.” They’re headquartered in San Francisco, CA, but they also have large presences in New York, NY and Los Angeles, CA. One Kings Lane has found an extremely lucrative niche, and now they’re focused on growing their user base and continuing to deliver amazing deals on high-end products. The business model is proven, but One Kings Lane is facing stiff competition–especially from Gilt Home.

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FanBridge

by on March 16, 2011

E-mails not giving you what you’re looking for? Check out our archives of 1,200+ entry level employers.

FanBridge Logo

My first online business was a music fan site. It wasn’t a huge success, but it was nice to get the occasional $100-$200 check for advertising as a high schooler. Back then the Internet was still kind of new. Most artists had websites, but they were usually static and rarely updated. The best fans sites were better than the official sites. Most fan sites died off as musicians, sports teams, comedians, and other fan-worthy acts started to get more serious about interacting with fans online. However, fans aren’t just for mega stars who have huge budgets to pay agencies to take care of managing fan relationships. Anyone can have fans, but it’s hard to be fan-worthy if you spend all of your time managing fan relationships. FanBridge is a New York, NY based company that has built a platform for managing and leveraging fan lists. FanBridge makes keeping fans engaged easy so that their customers can keep doing what they do best–whether it’s playing music, making jokes, or baking cupcakes.

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Uber

by on March 10, 2011

Uber Logo

In Chicago getting a cab is easy. If you stand on the street looking even somewhat confused, taxi drivers will start honking at you to see if you need a ride. If you have luggage with you, they’ll nearly run you over trying to ensure that another cab doesn’t get the $42 fare to O’Hare. Apparently it’s not so easy in other cities. I’ve heard that it can be especially tough in San Francisco, CA, which is why Uber (formerly UberCab) is making so much noise. They offer a simple, relatively affordable black car service that harnesses the power of the mobile Internet. With a simple text message or touch of a button in an iPhone or Android app, you can have Uber schedule a car to come pick you up. You’ll get an estimated arrival time (usually within 5-10 minutes), and when they get there, you just hop in. Once you’re at your destination, you hop out and say thank you. They already have your credit card from when you signed up, so payment is covered and tip is included. It’s certainly a luxury, but it’s a luxury done right.

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Twilio

by on March 7, 2011

Twilio Logo

The past few years have brought the Internet to our phones. It seems most of us have phones that can do more than what our laptops could do just a few years ago. But what about bringing the power of the telephone to the Internet? It doesn’t sound all that interesting at first, but after you take a look at Twilio you’ll change your tone. They’re a “cloud communications” startup located in San Francisco, CA, and they’ve been generating a ton of buzz lately. Why? Because they’ve built a platform that enables people to interact with web applications through the phone. For instance I could build an application that calls me if my site ever goes down. Or I could use someone else’s application to order pizza from any pizzeria in the U.S. Survey Monkey is using Twilio to automate phone surveys and StubHub is using it to confirm purchases instantly via SMS.

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Ever curious about the business behind One Day, One Job and One Day, One Internship? Read this interview I did with The Startup Foundry.

The Receivables Exchange Logo

I’ve never taken an Accounting class, but I do run a business, so I guess that means that I have at least a small understanding of how it all works. I may have never formally learned what “accounts receivable” means, but I certainly know it in practice. Right now there are 7 businesses that owe me money for advertising. It’s an asset, but it’s not quite as valuable as actually having the money in the bank. Luckily, this is a relatively cheap business to run, so cash flow is never an issue. For many other types of businesses, cash is essential. The 30/45/60 days that they give debtors to pay invoices can be extremely costly (in terms of risk and the time-value of money) because it limits the businesses’ ability to make short-term investments like buying products wholesale to sell retail, paying for advertising, or making payroll. The Receivables Exchange is a company based in New Orleans, LA (headquarters) and New York, NY that fixes this problem. They allow business to auction off their accounts receivable for cash. Businesses obviously have to pay a premium for the cash that they get, but it allows them to make short-term investments that should easily cover the costs of financing.

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Fontainebleau

by on March 2, 2011

Fontainebleau Logo

A few weeks ago I was able to escape Chicago just after the blizzard and spend a weekend in Miami Beach. My girlfriend’s company had a region-wide annual retreat, and significant others were invited–all expenses paid! I had a great time, mostly because I was with good friends and the weather was great. (I also got to go fishing. I caught a 70 lb tarpon and as I got it to the boat a 400+ lb shark came out from under the boat and ate it.) Another thing that made the trip great was the accommodations. We stayed at Fontainebleau in Miami Beach, FL (no need to say it with a French accent, Fountain Blue is ok), and they took care of many of the weekend’s events. The resort was beautiful, the staff was great, and the location was quite an upgrade from Chicago in February. My only complaint was that Fontainebleau’s grounds are so expansive that you do a lot of walking, and sometimes you get lost. Still, it was an awesome trip at an awesome resort (I even got a massage).

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Thomas Jefferson Foundation

by on February 19, 2011

Want to make a difference in your first job after graduation? MATCH Charter Public School is a great place to do so.

Thomas Jefferson Foundation Logo

It’d be pretty cool to have your home turned into a museum. Not only would it mean that you lived in a pretty sweet place, but it would also mean that you made enough of a mark on history for people to actually want to learn about your life. There’s no better example of someone worth learning about than Thomas Jefferson. Not only did he write the Declaration of Independence, but he was also the third president and founder of the University of Virginia. It’s no surprise that he ended up on both the two dollar bill and the nickel. Anyway, many might expect Jefferson’s Monticello to be run by the government, but it’s actually managed by a non-profit organization called the Thomas Jefferson Foundation in Charlottesville, VA. They’ve been maintaining Monticello and 2,500 of its 5,000 acres for nearly 90 years with a dual mission of education and preservation, which is why they have continued to keep it open to the public.

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