So, I told you about Facebook’s new Flyers Pro feature and how it’s going to change the world of recruiting, or at least help me a lot with building One Day, One Job’s audience. Well I’m still waiting to use Facebook Flyers Pro. Every time I try to set up a campaign - and I stupidly keep trying to see if they’ve fixed it yet - when I enter my billing information it tells me that the address that I’ve entered is not valid. So I e-mailed Facebook’s support staff for help.
My first e-mail to them on September 15th:
Hi, I keep trying to sign up for my flyer, but the sign up form keeps
telling me to enter a valid address. I have entered a valid address,
and it is definitely the address that is linked to the credit card. It is a
PO Box, which may be the problem. I also tried my home address,
which was also rejected. I want to get this campaign going ASAP, so
please help.
A response from Reece at Facebook on September 16th:
We are aware of the problem that you described and hope to resolve
it as soon as possible. Sorry for any inconvenience. Let me know if
you have any further questions.
My second e-mail on September 16th:
Thanks for your response. Is there any current workaround or is the
whole Flyers Pro program not yet up and running? Is there anyway I
could register my billing info through another form, and then save it
and have it used to get my flyer published?
Reece’s response also on September 16th:
Unfortunately, at this time you will be unable to purchase flyers on
the site. We are aware of this problem and are hoping to resolve this
glitch as soon as possible. We are sorry for any inconvenience this
has caused. Let me know if you have any further questions.
So I tried once more today, September 18th:
Flyers Pro still isn’t working for me, I’m sure you all are working
on it. I was just wondering if there is any word on when I’ll be able
to start launching some Flyers Pro Campaigns. I’m really chomping on
the bit to give Facebook my money.
And Reece responded promptly again today:
We are actively trying to fix this problem on the site. We thank you
for your patience and are sorry for any inconvenience this has
caused.
I expected it to take until Monday to get this issue resolved, but I’m still waiting. On Sunday, I noticed a lot more flyers and thought that maybe some people had found a way to start their campaigns, but since then I’ve just seen a lot of banner ads on the left side of my Facebook.
Two things to note in defense of Facebook. First of all, I didn’t see any press release on Facebook Flyers Pro. It appears that they just added the feature, so it should work, but at least they’re not hyping it yet. Second, their customer service response has been prompt and courteous. I guess Reece couldn’t have really helped me out, since the feature just isn’t working yet.
It appears that Facebook has fallen flat on its - er - face with this one. Has anybody had Facebook Flyers Pro work yet? Please respond in the comments.
Tags:
No comments yet.
We're trying to spread the word about One Day, One Job. If you can convince your friends to sign up for our daily e-mails, you'll be entered in our drawing for an iPod Touch. Here's how to enter.
Want to look back further? Visit our job archives, try a search, or use the tag cloud below.
accounting account management California design education engineering entry-level jobs Illinois international job search marketing Massachusetts nationwide New York non-profit research sales software development Texas Washington DC
Want more insight on entry-level job search? Visit our job search blog or our archive of job search tips.
Can't find what you're looking for on One Day, One Job? Send us a request. In the meantime, try an Indeed search.
